Azteca Bridal

er phone the entire time. She showed us around the show room and told us to pull dresses I wanted to try, which is really limited if your a heavier bride. Anything above a size 12 dress is limited. I found a couple of dresses, and, in a normal wedding dress boutique the consultant is in the dressing room with you helping you get the dress on and off. That was not the case with this place, as they put you in a tiny room with big dresses with no room to move, and you are required to take the dresses out of the bag and put them on and take them off yourself with no help. I had to wait multiple times for the consultant to flair the back of the dress out to even see anything. Also, the quality of the dresses were poor, run down, smelly and just falling apart. Stay far far away.

, every staff member was confused about what we were there for and who we were supposed to be seeing. None of the staff knew that the previous rep had called about the dresses so none of them had been pulled like I was told and they were totally disorganized and made it seem like it was our fault for them not being prepared. When we decided the hassle wasn't really worth it, we asked if the owner was there so we could talk about our experience. The owner was the MOST insulting. He made excuses for the customer service and only said "well we've been in business 60 years so" as if that had anything to do with why we weren't enjoying our experience. Then he asked "is it because we made you wear a mask?" as if we weren't in compliance with their mask rule or had said ANYTHING about being annoyed with their policy (which we were completely comfortable with). It was so rude and I would never recommend this place.

lot of dresses to pick from and great accessories, including veils, as well as bridesmaid and mother of the bride dresses. My only complaint was that the alterations were much more expensive than I expected. It cost about $100 to put in bra cups, $25 per clip to put in clips so that the tail of my dress could pin up ($125 total), and another $50 or so to shorten the strap of my dress. Overall with extra costs it came out to about $500 more than I expected. I would recommend Azteca, but advise that brides expect to pay a good amount more than you might've planned for after alterations and fees.

g so hard on making sure my dress, veil and crown were the perfect fit for me. The pricing was affordable and the location had plenty of dressing areas. Thank you so much for making my wedding complete. My wedding dress was beyond anything that I could have ever dreamed of. I got my perfect princess dress!!

hat process in itself was a disorganized mess. They originally couldn't find my file, then said it hadn't been entered in the system, some two months later. The dresses came in and we did a fitting for my daughters. Was told to come back yesterday for a "final fitting" that would take roughly 10 minutes and we would leave with the dresses. IT TOOK OVER 3 HOURS. My daughters tried on the dresses and I cant reiterate enough how absolutely terrible they looked. I cried, they looked so sloppy and bad. Ill fitting, seams open, fabric bunched in places because they did a rushed job and straps put on incorrectly ---my 8 year old could have done a better job with some hot glue. Also, THEY DAMAGED MY OLDER DAUGHTERS DRESS AND WHEN I POINTED IT OUT SAID "OH OOPS". A 5 inch snag in the fabric across the bodice of her bridesmaid dress and just said "oops, hope we can fix that because we cant get a new dress in time." My poor kids were there with me from roughly 5:20 - 8:26 pm, while they attempted to completely undo the shoddy job their seamstress did. Thank god I said something because they were trying to rush us out the door. Ofelia, who is the only good thing about that store ended up helping us since NOT ONE MANAGER, OWNER, OR SUPERVISOR CAME OVER to apologize or make it right. NOT ONE, and yall, they closed at 7:00 pm and we were there until 8:26 pm. The dresses are better, after the other seamstress tried to undo the lazy, sloppy, rushed job the first one did. You know its bad when the seamstress says "holy cow who did this?"....umm y'all did. I will be disputing the charges for these dress since they were basically ruined and I am still going to have to find a tailor that can fix everything. Not to mention the giant snag in my daughters dress that they basically laughed off. And a little over two weeks before my wedding. Seriously, save yourself some stress and tears and DO NOT use this business.

arrow our focus on the dress that would become the one. I'll come back to the review after I get it altered in April/May.

able, helpful and attentive to every brides needs. Their prices range which is great for a bride to find a dress to fit her budget or splurge on the one of a kind dream gown. I found my perfect dress and was very happy with the service, all the way from finding my dress to the alterations. The entire Azteca family is wonderful and I'm grateful they helped me find and say Yes To The Dress!

ded up going with the second one I tried but my consultant was very honest the entire time. If something didn't work for me she suggested something that would. She was very apologetic when she wasn't around because she was helping other brides but honestly I felt that she was around just enough. My family and I had time to discuss the dresses and didn't feel pressured at all. I suggest you go during the week. I had a Friday evening appointment and there were only 3 other brides. So it was 2 brides to a consultant which was perfectly fine! Loved the entire experience. Thank you so much :)

great at your bridal salon. My first trip there I was impressed with the amount of dresses that you had in comparison to other salons. I was able to find my dream wedding dress. The staff was nice and they let us pull tons of dresses and never rushed us during the whole process. It was a great experience overall. I just wish the bustle would have been a little more sturdy and held up the whole day on my wedding. Maybe future brides test the bustle out before leaving the store, or ask for more advice from the alterations on choices before deciding on a bustle type for your wedding day.

sed after 3 attempts. The manager wasn't friendly at all and had little to no interest in finding a solution to the problem. The bride had to purchase a second dress from another business.

o one would help me. i finally get over to the tux side and there were 6 people waiting to be fitted and only 1 employee. the other workers told me someone called out. granted it was Saturday but they should have more than one person working a full tux fitting! We waited at least 45 minutes before we realized that we were not going to be fitted because the store closed in 45 minutes and the associate still had to fit 4 more people. A complete waste of time. I just wish that the person i talked to would have enough brains to say that there was only one person working the fitting and it would be better to come another day. don't shop here.

hen I realized it took him 45 min with one person and I had 3 more in front of me I left. Their service is a joke, non existant how are you gonna expect people to want to buy stuff from you when you don't talk to them and trade at them like I was treated today what a waste DINT SPEND YOUR MONEY HERE

so rude to my family and my brother ended up leaving because he was so upset. She also continually open the curtains while I was changing explain me to all the other people in the store. I was horrified and it almost ruined my day. Thankfully I went to brilliant bridal afterwards and found my dress for a great price and with a really nice wedding dress consultant. My advice is go there instead!!!

le until someone down there acknowledged myself and the 2 other ladies waiting there. Once upstairs the bridal consultant had 2 other brides that she was helping as well as me and I did have an appointment. I felt pressured and the consultant said at one point that if I did not like this particular dress that she would be disappointed. She was rude, aggressive, and pushy and kicked my mom out of the dressing room when my mom was helping me into the dresses while the "consultant" was helping the other brides. She also clipped my skin twice while clipping the dresses on. Felt like I was at a used car lot and trying to be sold on the dresses as she was standing there fanning me and talking about how pretty I looked and its my day and they aim to please, when I clearly was not into any of the dresses or the shop. Once I was on the way out her tone completely changed and she was no longer trying to be fake or butter me up. Would not recommend Azteca to any brides!!

ave been a customer of Azteca Bridal since high school and what I experienced the other day was absolute chaos and frustration. We walked in and had to wait by the front desk area for over 30 minutes. We were not allowed to go upstairs and look at any dresses until we were given a consultant but once we got a consultant she was gone from us within 5 minutes. She barely spoke English, kept talking to us in Spanish as if we spoke the language, and did not help us one bit. She told us to go through the rooms with the gowns, pick whichever dress we wanted and then put them on a rack with my name on it. She then left us to help attend 2 other girls in the dressing rooms. She did not tell us that not all the dresses were available in my size, nor did she tell me that the rooms were divided into different price ranges, and she didn't help us pull dresses or ask me anything about the wedding or what my budget was. We thought we would pick the dresses we liked then she would go and find my size in the dress. Instead she put all the dresses in a little fitting room with curtains that kept opening while I was changing and sat my family in the ugly and cheap chairs you can see in the pictures other people have posted here. They are cheap office chairs and the dressing rooms and mirrors are dirty. The consultant did not help me in or out of the dress. My sister had to figure out how to tie the corsets on her own. The consultant would open the curtains wide when entering and exiting the little room which exposed me to all the people in the chairs while I was changing. I had no privacy and no help. When I finally got the first dress on the consultant had me stand on an old plastic stool and in front of dirty mirrors and horrible lighting. The place has almost no windows and is very dark with cheap lighting. Out of the 6-7 dresses I chose I was only able to try on 3-4 because the consultant was too busy with other brides. For dresses marked up on average $1000+ I expected way better customer service, clarity, and help. The dresses upstairs are all bunched together, extremely dirty and worn. They have jewels missing, buttons torn off, black scuffs on all the bottoms, and are a complete mess. The store and staff were very unorganized and the shop itself feels cheap and overpriced. The only thing my consultant did to help me was take out dresses I did not like or did not fit me and tell me horrendous add on expenses to the dresses. She never offered to order in any of the dresses I tried on. Either the dress fitted or didn't. There was no other option. At the end of the appointment when I told her we would not be purchasing the dress today her demeanor got extremely rude and frustrated. She wrote down the two dresses I "liked" on a form, walked us immediately downstairs and had us talk to the front desk lady about picking a dress immediately. We told them we would come back to make the final decision and the lady was not happy about that. Instead of assistance or care in any part of the store my family and I were neglected and pushed aside. I left Azteca wanting to never put on a wedding dress again.

are also liars. I originally went to this place because they had one of my ideal dresses in stock, and had the largest selection of dresses in the area. After the second pleasant visit, I ended up choosing a different dress than the original one I intended on purchasing because the employee said the alterations would be included in the $1300 dress cost. It was when I went back a third time to choose my veil, when my mom and I began to see the store and employee's true colors. I chose a veil style in store, but my mom and I noticed several snags (aka HOLES) in it so we asked for a different one. The second one also had snags so we asked for a third. After getting the third, while inspecting it, the employees observed speaking Spanish and laughing. My mom asked they stopped speaking Spanish as we are not fluent and found it to be somewhat rude, but they gave us disgusted looks and continued to do so. After finally finding a veil without any snags, we decided to purchase it and took it to the front of the store. The owner placed it on a rack, but it got stuck on something. Instead of trying to figure out what it was stuck on, the owner yanked the good veil my mom and I just spent 10 minutes looking for. I wouldn't let her touch my veil after that.. The next time we went to Azteca was to get my first dress fitting. First off, the store never even called me to tell me it was in, but thankfully I thought about it and decided to check. Who knows how long my dress had actually been there. Knowing how they were with my veil, I set up my fitting the very next day- I didn't want it just lying around in their hands. For whatever reason, I was afraid that I was going to have difficulty with the "included" alterations we were promised, so I told my mom I wanted to make sure we did in fact get that. As I was trying my dress on for the first time, I felt like I was almost bombarded by the seamstresses putting pins everywhere, not even allowing me the opportunity to find out if the cost of alterations would be included so I sent my mom. After about 20 minutes of my mom being gone and the seamstresses attacking me and YANKING at my new gown and me telling them not to (then speaking in Spanish after again) my mom returned telling me the alterations were NOT going to be included. While my mom was gone, they apparently were speaking Spanish in front of her as well- my mom again asked them not to but they got extremely defensive. After seeing the quality they were providing in the pinning for my alterations and previous experience my mom and I decided to leave, but I wanted to get a petticoat. We told them the size, and they proceeded to give us a ripped $80 petticoat. My mom asked for a NEW one and again they gave us a used. After asking a third time the lady went upstairs and came down with one in a bag- which she may have just stuffed in, but hopefully it is in fact new. When purchasing my petticoat, I asked for the owner to discuss my fury regarding the "included" alterations. I told her this was part of the reason why I ended up choosing the dress I did. The owner argued over and over with me, talking over me, basically telling us "too bad" and "you don't know what you're talking about".

ring store hours. Upon arriving to the store we were greeted with a quick hello followed by them wanting to collect information from me. There was no true welcoming feel. Then a young lady took us around and pointed out the different brands on each rack. During that time she informed us that we are only allowed 8 dresses for the entire group. When looking for a bridesmaid dress there are so many different types and fits and I brought two of my bridesmaids with me and that meant they only could try on four dresses (I only have 3 bridesmaids but I can't imagine anyone who has more). Also my mother was with me and that meant that if she wanted to try on a dress for the wedding that would limit us even more. Upon arriving there was a lady who was suppose to find out if they carry a specific dress, that we were looking for and she never came back and we had to ask a couple of people before someone could give us an answer. When we spoke to one of the managers she was very unprofessional in the way that she spoke to us about the limit on the dresses and blamed me on not knowing when I called and said that they always answer their phone.The workers never helped us carry dresses and just kept continuing to ask if we were ready yet. It would make a little sense to me if they were busy but they were not busy at all so that makes no sense why we felt rushed. Also we were not near closing time either so it's not like they could go anywhere, as the store was open for quite a few more hours. There was no assistance provided in the dressing room and when we asked about swatches the consultant worker took a long time to get back to us. Worst experience I have had thus far at any store bridal or not. There was no assistance provided in the dressing room and when we asked about swatches the consultant took a long time to get back to us. Worst experience I have had thus far at any store bridal or not. I would never step foot in their door again or suggest anyone to them.

! The dress usually goes for 1100 and we got a discount on it. Then they promise that alterations won't go above a certain amount and they held true to that. We ended up paying under $200 to shorten the dress and take it in, as well as make some adjustments to make the mermaid style even tighter. They even did last minute alterations while I waited in the lobby at my last fitting so I could take it home and have it perfect! Everyone thought my dress must have been thousands and thousands of dollars!! I definitely recommend them!

mazing maggie sottero dress that I love! It took me 30 minutes to find someone to check out with, but if you are good with DIY, you can get a great dress.