If I could give this place a 0, I would. We first went in there for a Sunday free cake tasting and were incredibly disappointed by their service (or lack thereof), and also not impressed by the taste of the cake. After meeting with our caterer, we figured that maybe it would be better if we did the scheduled tasting (maybe the service and quality we've heard so much about would be there), but it was NOT. First, setting up our appointment was close to impossible. I had to give the girl on the phone my credit card number so many times that by the last one, she had it memorized. It took about 25 minutes to set up the appointment (all she needed was name, address, wedding venue, flavors and the cc). Last night we showed up at 5:00 (both left work early to make it there on time), were only even noticed after 10 minutes. A girl made us move tables, and then gave us books and water in plastic cups. While we were sitting there waiting (we know what we want the cake to look like, and had seen the same books during the first terrible tasting), there was another man waiting for his girlfriends birthday cake, which was at least 20 minutes late if not more. He was told over and over the cake was almost ready, and eventually got so fed up (his girlfriend was waiting for him at home to pick her up for their dinner reservation) that he said he wanted a refund, but even getting someone to come out of the kitchen to give him the refund took so long that he just said forget about it and left. Just after that another tasting ended, and instead of acknowledging that we were there (and had been now for 20 minutes, just waiting), every employee went back into the kitchen. At this point, we were over it, asked for a refund, explained that you can't run a business this way and left. I studied the hospitality industry and worked in it for almost 15 years, and customer service is the most important part of it. Not only did they never once apologize, but the main baker (a guy from Peru who we had met before we even get engaged), basically sat there arguing with my fiance, telling us 'I'm not making excuses, but...excuse after excuse. I have no idea how they have such good reviews, or any awards, but I would be very careful before deciding to work with them.