B. Ella Bridal

s too. I ended up purchasing the first dress I tried on. The bad: after I purchased my dress, I was told it would be 4-5ish months for it to come in. No problem. That time came and went, and it got to be 6.5-7months after I ordered, still no word. I called the shop and was told that my dress had to be sent out because the beading wasn't correct. I'm happy it was fixed, but extremely upset that I wasn't notified. At that time, I was also told that they had no idea when it would come back in. Fast forward another 2 months, still no phone call. I called the shop again, only to be told that the dress had been in for a while. I would have given the shop more stars, but the lack of communication was extremely disappointing. For the amount of money I spent and based on the previous good reviews, I expect a LOT more professionalism. Additionally, I was so upset about the lack of communication that I took my dress elsewhere for alterations. Choose this shop, at your own risk.

rafted veil to go with it. Needless to say, I came back later that day to purchase the dress after stopping at a few other uninspiring bridal shops. B. Ella won me over with the great price of their dresses and expertise on style and fit.

listened to my dreams about my wedding, my insecurities, what I loved about a dress style and what I hated, too. He was also very conscious of a budget. I didn't bring too many people with me to my appointment, but even so, he listened to my thoughts every time I came out in a new dress and no one elses. You have to request to work with him! You will not regret it!

the dress would look like with added straps. I was rudely told that the "bride doesn't want straps" and that "the dress wasn't designed to include them." Any thought or idea that I had was shot down by the woman. A teenage family member was along and asked to see the bride try on a dress she picked out. When we asked about her trying it on, Dominique stated very rudely, "Why have her try on a dress when she has already picked out her dress?" I calmly told him that the bride's niece would like to see her in this dress, please. I have the feeling that I was only there to pay for the dress. I had to sign a contract (which if I would've been the bride, refused) which was very restrictive! Not only that, it states at the bottom that they have the right to "update, change, or replace any part of the sales agreement." If we wouldn't have been so close to the wedding, I would've walked out of there. This would've left my daughter in tears. When I got home after spending over $1700 on the dress, with no guarantee of it arriving in time for the wedding, I sat down to read reviews. It was then that I found out that there's a store across the street with discounted wedding dresses owned by the same company, that there were people who didn't receive their dress on time, that there were people whose dresses were way off in the measurements and that other people had been treated rudely also. I had also read about the terrible alterations people had. Must be the reason they don't have a seamstress on staff anymore? This review had to wait until my daughter got her dress and her wedding was over. Did some praying in the meantime. She got her dress, had it altered somewhere other than where this place suggested and everything worked out. My advice is to stay away from this place. On the other hand, if price is no object and you have no budget, if you like snobbish salespeople who are out to get as much money from you as possible and put on a front of sweetness and tell you anything you want to hear to make a sale, then by all means, shop here for the dress of your dreams!

d with what I thought I wanted. He helped me find a dress that I love, but had no idea I wanted. However, I also purchased a sash with the dress and this is where things went south. I was unsure about the sash, but the manager who assisted at the register specifically stated the dress was a final sale, but I could bring the sash back if I found something else. I went back two weeks later to return the sash and was told the manager who helped me no longer works there and she did not put any notes in the system. The current manager never came out to speak with me and left the sales associate to middle man the issue. In the end, all they offered was store credit. The store is nice and has a good selection, but their sales practices and are poor and their desire to resolve issues is minimal .

its too short not to mention why should I have to add material to a dress and alter the whole look of it? When I bought the dress and they measured me they told me length didn't matter, clearly it did since my dress came in too short and I looked like I had a baby doll dress on..... I tried to work with them, all I wanted was for my dress to fit. I would call and they would say they would call back and they wouldn't. Long story short it took me MONTHS to get some of my money back!

lous and for me and at a lower price than the original dress I wanted... I’m so excited to go back and purchase my dress. I feel confident dealing with him! Would definitely recommend going to this shop and having him as your stylist 👏🏾👏🏾

hing I’d always wanted. I had been following the Duke for months, if you aren’t you should be ( @dukeofdresses), and just knew that I had to work with him. He’s so interactive with brides on his social media, breaks the gown language down for us to understand, and has OUTSTANDING taste! I went into an the bridal salon with such excitement, and not the usual overwhelming, nervousness. Dominique is literally my Fairy Godbrother lol!! I expressed my desires and dreams to him and he brought them to life in a way that I never imagined! After telling him the things I loved, liked, and didn’t care for, he let us browse the store while he also pulled some pieces for me. I felt so amazing in every single gown. The last gown I tried on was one that I immediately thought, “pretty, but not going to be the one.” When I walked out everyone was in tears!! When I tell you I was in SHOCK, that’s an understatement. I literally stood in this absolutely stunning gown, that I sworeeee I’d never wear and questioned everything I thought I knew for about 20 minutes. Never did Dominique get annoyed or bothered with me, which was amazing. He’s so sweet, kind, and intuitive listening to things I’d said, but making sure I looked like a breathtaking bride and not just a girl in a pretty/sexy dress. That feeling people tell you about is so so real. Do not stop looking until you feel it. Make an appointment with the Duke, you won’t be sorry ❤️

he end of my appointment he insisted I tried on one last gown that he picked that he thought would look great on me. I fell in love with it! He really knows what he is talking about.

she can add a corset back. She guaranteed me it would WORK. I never bought a wedding dress before or even tried one on, it was my first ever appointment. The dress was such a great price( she wanted cash only) so I bought it. There is a no return on the receipt when I signed. My appointment came with the alteration lady Anna sent me too and the lady straight out told me it was too small and for someone to sell you this dress was knowingly wrong! I was stunned! I took it to another lady to look at, same result! My wedding is now 6 months away, I bought a new dress the same day from a different Bridal store. The next day, I called B. Ella Bridal and the manager told me to bring the dress in and when I got there she continued to tell me she couldn't do anything but she would talk to the owner of the store and the accountant to investigate about this problem. Their problem was no record of the lady Anna selling me the dress, in fact it's suppose to be in the store. I did have a hand written receipt that the manager recognized Anna's writing and I even had to show proof of pictures we had took to prove I was in the store and with Anna in them too. Ok, first of all, why was i told all this information and second, what does it have to do with my situation? It took almost 2 weeks of me calling/texting to finally get a response from a lady who handles decisions? She basically blamed me for gaining weight and rushing to buy a new wedding dress from another store before she could give me her desicion on this matter! She was very condensending and blamed me for everything and wondered why I was so upset on the phone! She offered me 50% of my money back or store credit or keep my dress and try selling it myself. I asked her WHY would I trust them anymore to buy anything else from them? Her response was to continue to blame me again! Since I refused store credit and 50% of my money, I'm now forced to sell the dress myself! No apologies, no call from the owner, nothing but blaming me! I'm humiliated along with my family for such terrible service. This was a grey area, I was sold a dress too small and was blamed for it! I deserved to get my money back but obviously future brides mean NOT A THING TO THEM! I also put a complaint out to the BETTER BUSINESS BUREAU! I

ess and recommend them to all brides!

back. When I went back later in the day, he treated me awfully. He told my mom and I that we needed to stop looking at dresses because I would never find one like the one I liked. When I tried to ask for a lower price he said there was no negotiating and I wouldn’t find anything else here. It was shocking how rude he was to us. I would have easily bought a dress there if he didn’t treat me this way. Luckily I went to a different store later that week and was treated with respect and bought my dress there. I would never recommend B Ella or the other store they own called Bride and Joy.

y carry many different options and their staff is friendly, professional and helpful.

also made amazing recommendations for alterations, and i ended up getting my veil and hair pieces here too. This is really the place to go! SO many styles and they really listen to what you are looking for!

etter is their website- it was very difficult to navigate. Otherwise I had a great experience (:

minique. Thank you for everything today and making me feel beautiful! I can't wait for my big day!

ressured to pick something I didn't like. I found my perfect dress and I'm so happy I did so at B. Ella!

The second one I tried on I thought this could be the one. I am a second time bride, so wanted to make sure that dress I choose was bridal looking but not over the top. Let me tell our Consultant, Kathy picked out the perfect dress for me. After trying on 4 dresses, the 4th one was the charm. Just absolutely beautiful The manager of the store is amazing and I also liked Dominique, gave such a great opinion. I ended buying the sample dress and they truly gave me a very fair price. Honestly, I felt like a princess on this day and I would recommend anyone to go to this bridal salon. I did go to two other salons that day and they did not compare to B'Ella Bridal. Before going anywhere else you should start with B'Ella and I guarantee you will find a dress that is perfect for you, that will fit within your budget.

could get it for me. He wanted to know what other quotes I got first before he would tell me if their price was higher or lower. I did not care for his attitude and would not spend my money there.

better person to help me feel confident and beautiful in my dream dress! Dominique was attentive, energetic, knowledgeable, professional, and SO much fun to work with! The boutique was gorgeous, organized, and had a huge selection of dresses! I had the best experience- highly recommend B Ella!!!

he picked some and let me pick some and within one appointment we found the perfect dress and veil! I would recommend them to everyone. They have the most beautiful dresses and all sizes too. Thank you B. Ella for taking the stress entirely out of this portion of the process 😘

ited when I found out that he was going to be the one helping me. I even let him know that I'd read great reviews on him. Man, was I in for a rude awakening! He was a total diva! Had a bad attitude the whole time. Acted as if it was my fault that they had nothing that I was looking for. I'm sorry...but I'm spending a large amount for a dress that I'm going to wear on my wedding day. I'm not just going to "settle" for a dress, just so you can get a sale! I've been to a few others places so I now know what I'm looking for and they didn't have it...may I add that the selection was horrible. The dresses looked super cheap and horribly made. No wonder the place had not ONE customer in there, while I was looking. I guess it goes to show that you should listen to your gut! I will never go there again and I won't be letting any of my friends either!

t and only dress store that didn't make a nasty, passive-aggressive comment about the fact that the groom was helping to shop for the dress. The bad: They are the most disorganized business I think I have ever encountered. I ordered the dress from them, and they told me it would be there in about 6-8 weeks. I ordered it in early September of 2016, along with a fabric swatch, which means I should have gotten it by Thanksgiving at the latest. By early December, I hadn't heard anything, so I responded to the email they sent me confirming the order asking about the status, but got no response. A week later, I went on their website and found a different email address for them and emailed that address with the same question. To this day, I have not gotten a response to either email. I finally called them in mid December on a Saturday afternoon at 3 PM to ask what was going on. They answered and casually told me that my dress had (conveniently???) arrived that day, but that if I wanted it before the new year, I would have to get there by 5 PM because they were closing at 5 until January. Seems very strange that my dress conveniently arrived on the one day I finally called them, and they were quite unapologetic about the fact it was so late and had no explanation (they acted like I was being crazy and that it wasn't late???). I had to quickly scramble and drive out there (I don't live in the area) and arrived just at 5. They gave me the dress, but no swatch. I asked about the swatch, and they tried to act like I hadn't requested one. They peeled the color example swatch out of the book and gave it to me. I asked if they could get me a real swatch (the one they gave me was tiny) and they warned me it wouldn't be ready until January. I said that was fine. By late January, I still hadn't heard from them and sent an angry email about everything that had been going on. Again, to this day, no response. Finally, a very long time later (I want to say at least March?) they called and nonchalantly told me the swatch was in and I could pick it up, as if I had just ordered it a week ago or something. At this point, I had just decided to stop fighting, and so I went and picked it up without a word.

pulled a few dresses that she thought I might like. The one I chose was nothing like what I thought I wanted, but I absolutely love it! Thankfully my consultant knew exactly what would be flattering on me. I have since ordered my bridesmaids dresses and a mother of the bride dress from them as well.

ice range! I would highly recommend this bridal store!

discount. My dress did take awhile to get in, but it was okay. I wish I didn't follow the advice to get a dress one size bigger, because it was expensive to alter and I would have rather had it be the size that fit the best.

only intended to try on ONE dress. I had called looking for a specific dress that I had found online (and had pinned on Pinterest for over a year). I just wanted to go in really quickly after work to try it on because it was being discontinued. So I had to know if it was “the one” before it became unavailable (which it wasn’t). During this visit, I did end up trying on a few other dresses but overall this wasn’t a “serious” shopping trip. So fast forward a few weeks, I planned a day to go look at dresses with a few of my bridesmaids and my second stop was B Ella. After arriving we started grabbing several dresses off the rack and I saw a beautiful dress on a mannequin but I couldn’t find the price. After asking the sales consultant I was informed the dress was $200 below my budget. As soon as I put it on I knew right away that this was my dress! However, after falling in love, I was informed that the consultant quoted me the wrong price and the dress was actually $200 MORE than my budget. This was really upsetting because I was already stretching myself with the full budget price. So the consultant I was working with was gracious enough to talk to the manager who agreed to give me a discount to bring it down to my max. The only caveat was that I had to buy the dress right at that moment and the reason I was given was because this was my “second time in the store”. If I left the store without buying the dress they said I would lose the discount! I knew I wanted the dress so I couldn’t leave without it but I think I still would have still liked more time to process the decision. In the end, I don’t regret anything and I am SO happy with my choice but it did leave me feeling like my dress shopping experience was a little rushed.

Everything was so perfectly organized and displayed. Dominique helped me with finding my dress and he was absolutely amazing!! So knowledgeable, kind, and welcoming to both myself and my mother, who I brought along to my appointment. I walked out of the first two shops I'd gone to disappointed, but Dominique and B. Ella bridal made my dress shopping experience everything I'd dreamed of and more! Thank You B. Ella!!

member tried to sell me anything I didn't want. My stylist, Dominique, was especially awesome! He told me, "I'm a stylist, not a salesman!" I loved his honesty and enthusiasm. He definitely made my appointment worth while. I have nothing negative to say about B. Ella Bridal- I'd recommend them to anyone!

to help me.. and we found it!! I could not have been happier with the results. It has been 3 months since my wedding and every time I see a picture I can not believe how beautiful my dress was!

hold on to my dress so they could steam it the day before the wedding.

done elsewhere. It was three months of stress and confusion for me in getting them done there, and I should have gotten quotes from other altering places.

y helpful when deciding what to try on. All of the other bridal stores that I went to had their dresses in plastic bags, which made the process some what difficult because it can be hard to see the dresses through the plastic. The staff at B. Ella Bridal are excellent. Nancy and Doninique made me feel like family. They did an excellent job of helping me pick out dresses of my style choice while staying within my budget. I would definitely recommend B. Ella Bridal to other brides!!!

sneeze at. Rather than simply booking the appointment, the woman at reception said, “We can take your appointment AS LONG AS you don’t need a lot of attention. We have actual brides coming in.” So, Strike ONE. We do have an actual bride. In being punctual, we arrived right on time the next day. This was Strike TWO. It took forever for someone to greet us and offer some help. Apparently our being in the shop was a nuisance for the employees. After an hour or so of trying on dresses (Without much aid from the staff – which was okay because they pre-warned us, I guess) we had narrowed our choice to 3 dresses. The next step was to take a look at some color options. No big deal, right? It was then that we met Employee X (I don’t want to use her name because I’m not in the business of aiding in women losing jobs). Employee X was the quintessential Fast Food Drive Thru worker asking questions without care in a monotone, but passive-aggressive tenor. “Where are you getting married? What’s the date?”. At this point, Strike THREE occurred. “What does your wedding dress look like?” ‘We don’t have it locked in yet’…That kicked in the condescension, as if we had accidentally bumped into a magic switch for ghastly customer service. “Oh, you don’t even have a dress yet? Why are you even here?? This is probably a waste of time.” In reality, we have our trip and apt booked to Kleinfelds in NYC for next week. Employee X then decided to inform us of what awful customer service Kleinfelds has, and that we would surely be disappointed.. Needless to say, B Ella will not receive so much as a penny from our wedding party. We were looking to purchase 6 bridesmaid dresses and pay well over a thousand dollars for the dresses. To all potential patrons, please do not waste a single second with these people. Do a little further research and choose another shop.

B. Ella Bridal as we were driving down Main Street. After leaving the venue, we decided to walk down to the bridal shop, and just "look around". We walked in without an appointment and let the ladies know we would like to look around. They were very sweet and asked us to let them know if we needed any help, or if I found something I would like to try on. This shop is GORGEOUS inside, and the dress selection is amazing! They have a few platforms with mirrors set up around the salon and the whole place has a very fun and elegant feel to it. After searching for about 20 minutes, my mother and I picked out about 5 dresses, and one of the ladies helped us into a room, allowing my mother to help me try on our selections. After trying on a Mori Lee dress, I fell in love. The lady working brought me a pair of heels to get the feel of the dress with some height. I came out to one of the platforms and the worker helped pin the dress (a size too large) so that it looked more fitted. They even selected some straps to help us get the "look" I wanted for my gown. It was... THE ONE! After getting dressed again, the ladies measured me and I asked to purchase my dress right then and there! They gave me a discount for putting 50% down that day and told me my shipment would be in sometime in February (I ordered it in October). I then received a call in early January saying my dress was in and I could pick it up any time in the next 2 weeks! The ladies there were very helpful with all of the questions I had, and they were careful to ensure I understood the purchase agreement for my gown. I would recommend this shop to everyone I know!

nt back. We choose to do alterations else where do to the fact that their seamstress is only there on Thursdays from limited times. It is not like what you see on wedding shows where they cater to your every need but it is definitely a great shop to look at!

help me try on multiple options and narrow down what I did and didn't like. When I returned on another date with an appointment I had another great experience. I ultimately found my dress at another store, but the service at B. Ella was so fantastic I wanted to give them my business and made sure to order the bridesmaids dresses from them. The bridesmaids who had their alterations there all commented on how great the staff was, how cute the space is. I would highly recommend B. Ella to any bride-to-be!

ly paying for storage at the shop. I have been waiting for weeks for the shop to return my call regarding a customer veil I would like made. And I will say the reviews regarding alterations are a bit scary. But as far as my gown experience it was absolutely fantastic

e too expensive with overly formal and designed dresses. I was completely wrong. The woman who helped me was so incredibly friendly and helpful and pulled not one but three dresses that were all perfection. Even better, although she knew my budget was quite high, her gems fell way short of my budget yet looked amazing. All of the staff was friendly and down to earth and I am so glad I happened into this place. I did say yes to a dress here! Thank you, thank you, thank you!

y wedding dress was amazing and unlike anything I'd seen elsewhere. It looked like it was made just for me. Although I didn't end up choosing B. Ella for the alterations on my dress (My aunt is a seamstress) every other service they provided to me was impeccable. I highly recommend this place!

or a few months but once Nancy used to expertise to put me in this beautiful dress.....I knew it was the one and I knew B.Ella was where we wanted to get my dress from. Their attention to detail is impeccable and the professionalism is second to none. The other young ladies who helped were helpful as well. This place is a very class establishment and definitely has helped make my dream wedding closer to reality. Thank you again! Can't wait to come and try my dress on when it comes back. Love you lots Nancy!

Bridal, first. They had great style and selection in my price range - even without shopping samples. I ended up going back to B Ella with my Bridesmaids and we also ordered the bridesmaid dresses there. I also used B Ella for alterations and ended up purchasing a bracelet and veil there. The bracelet is the only thing I wasn't happy with. It fell apart and snagged my dress. All in all, I had a great experience. And I looked fabulous the day of my wedding!

nowledgeable and very helpful. Now- my issues started after my dress was ordered. First, it took a few weeks longer than promised (which was OK for me, since I had time, but be aware if you are short on time!), and they lost my dress at one point. They did not contact me when it came in, I had to reach back out to them, despite the run-around they put me through. While there to pick up my dress, there was another bride dealing with a similar issue! Scary. I was also disappointed that they would not hold my dress for me until alterations. Their customer service really needs some attention- every time I was in contact with them, no one seemed to know what was going on, and there was little to no communication between the associates. Alterations- GO ELSEWHERE. Problem after problem after problem. There is absolutely NO reason to have SIX fittings/ appointments. 3 times I went to scheduled appointments and no work had been done whatsoever to my dress. They needed many reminders. Twice (beyond the six appointments) they randomly cancelled my appointment and never notified me. To make it all even worse, my hem was wrong and my bustle didn't even make it 10 feet before two buttons popped off. I literally walked around all night with half of my train dragging behind me. I'll try end on one positive note- My dress was gorgeous. I had so many compliments. Unfortunately that is due to the designer, and has very little to do with B Ella. IF you shop here, see Z, and go elsewhere for alterations. Hopefully they can straighten out their customer service, so you can have an easier/better experience!

f dress you want. After seeing all of the beautiful dresses and with the help of Stephanie, you will find one you never thought you'd like- and fall in love!! They were very quick to let me know my dress was ready to pick up. I would recommend them to anyone looking for a beautiful wedding gown :)

! I found my wedding dress easily (the second dress I tried on), and it was on sale that fit in my budget. The service was great. I also got my veil from B. Ella Bridal, which perfectly matched my dress. I was so happy, I wanted to wear my dress around downtown! B. Ella is a store you must go to if you are trying to find the perfect wedding dress.

n I was between two dresses, she helped me put them both on again (including lacing up the corset back of the one I ended up buying). I had a moment of fear when I decided on my dress and we discovered that the maker had recently discontinued the style. B. Ella was able to call the maker and arrange for the pattern to be recut, and they also took care of the recutting fee since the dress had still be on the sales floor. I was very pleased with my overall shopping experience here.

your dress. Not only were my bridesmaid dresses 3.5 weeks late coming in, but when I called to get an update on their delivery, the manager, Catherine said, she would call me back but never did. When I called again and another employee handed her the phone and said it was me... she said: "UGH Seriously". Not what you want to hear as a bride. I finally went to go pick up my girls dresses to realize they ordered one of my girls the complete wrong size. She is normally a size 0/2. When she originally ordered her bridesmaid dress she ordered a 2. She then found out she was pregnant, so she called the store. The manager, Catherine who had meet her and knowing she is only 100 lbs thought, well we should order her a regular size 12 instead. It was myself (the bride), my bridesmaid and her alteration lady who realized, there is NO WAY this girl should be in a size 12 even pregnant. We ended up settling on a maternity 8 (which we still know would be a little big, but obviously not 10 sizes too big). When I went to pick up the dress, the dress for my girl was a SIZE 12 when they should have ordered her a size maternity 8. They contacted the manufacture to find out that a maternity 8 will not be to the store until May 19 and I get married on May 25... with my bridesmaid living in Indiana. We settled for the Size 12 knowing that we have no choice. Knowing this is going to cost a least $100.00 in alterations, if not more... they refused to reimburse her the cost of her bridesmaid dress. Since Friday I have asked multiple times for the Owner, Brittany to call me and she still had not and they told me she WILL NOT call me back nor will the manager, Catherine call me back. Catherine was on the phone with an employee when I was there but again still refused to speak with me. On the sales order slip all of the sizes were on there but NOT ONE OF THEM WERE CROSSED OFF and circled with the correct size to order. My bridesmaid called to make her final payment and asked... "is there a size maternity 8 their for me? and the girl said YES"... obviously NOT. So, they lied. They asked me to leave their store multiple times and that I was never allowed back there. I am beyond upset and definitely DO NOT recommend ANY bride, bridesmaid or mother of the bride to this store. They're extremely rude, disrespectful and obviously as you know... they do not know how to do their job properly, do not know how to measure properly and definitely do not know how to make their customers happy.

model is a discontinued dress that originally came out in 2011. This store had the dress listed at $3200 for original price, Mistake #1. I really did my homework on this dress because I really wanted it! I called several stores in other states even to see how much this dress was/went for. Nobody said anything over $2800 at original price. B. Ella told me they would give it to me for $2300, $1000 off!!! Sounds good right? Well, when you know that the original price was $500 higher than anybody else originally, I was technically only getting $500 off a floor model dress. A dress that has been sitting in their shop for over 2 years and had 2 years worth of brides trying it on... $500? That's the best you can do? Mistake #2. So I had my fiance call because I felt like I was just being jerked around by them and I knew $2300 was not in our budget for a dress. In a nutshell they told him that they would give it to me for $1600 but I had to come in that second to pick it up. (My fiance asked to speak to the manager/owner to see if they could work something out and the manager/owner wouldn't get on the phone with him and was yelling at him through the employee on the phone! She was quite nasty!) Mistake #3. Anyways, I called and told them we couldn't make it in 30 minutes and asked if I could make an appointment for two days from that day to try it on one last time before I bought it. They told me that I could go ahead and make the appointment but they wouldn't offer me that price again. Mistake #4. I made the appointment anyways just thinking that maybe there was a chance they would offer it to me again. Well at closing time somebody else called my fiance and asked if he was coming to pick up the dress. He then told them no and that I had made an appointment for 2 days from then and she laughed and said the same thing, that I won't get it for that price unless I came in right then. So he asked her if I was wasting my time coming in then and she said "I guess so cause she won't get that price again." Mistake #5. So he canceled the appointment. (I heard this whole conversation because it was on speaker phone) Anyways, apparently they hadn't canceled the appointment because I got a call on the day after my appointment saying that I missed my appointment. I called back and the lady was very nasty with me again and basically told me that she didn't believe anything I said about he conversation that took place with my fiance and the lady at the shop. She literally said "I don't believe you." Mistake #6. I had it at that point, I made an appointment at a different bridal shop in Northville and found the same dress I wanted there and their ticket price for the dress was $1740. I ended up getting the dress for $1500 without all the hassle and crap like I had to go through with B. Ella! I would avoid that place at ALL COSTS!!!! Terrible customer service, Terrible Prices, Terrible Everything!!! I was obviously going to buy that exact dress, whether it was at B. Ella or somewhere else. They could have sold the dress that's been sitting in their shop for 2+ years but they decided they wanted to try and screw me over, rather than just sell the dress that's taking up space in their shop! Oh well, their loss!

went to look at another store. We would up getting all of the bridesmaids dresses and the MOB dress here as well. They kept in contact with me as the bride with status updates on which bridesmaids had ordered and paid for their gowns and when all items were available for pickup. Beautiful shop and great ladies working there.

or me was for a girl 40 pounds slimmer than me. Now, I know that you have to sign for your size, but I was given the option by the consultant for two sizes (I have larger hips in comparison to my bust so was in between two). I chose to order the LARGER size to try to be sure I would not run into the issue of having a dress that was too snug, and no I definitely did not gain weight and even if I did, not a whole 40 pounds. Well, when the dress came in it was in fact too snug throughout the hips and HUGE in the bust area. After taking the dress in, going to five different fittings, and paying the seamstress $650, my dress still had an obvious amount of bunching in the hips. The seamstress tried telling me that this is "how the dress is supposed to fit", kept tugging it down in hopes it would unbunch, and told me to walk around for ten minutes and that the fabric will stretch. She also informed me there was nothing else she could do unless I paid her more money. Obviously already paying too much as it was, I declined and took the dress with me. My mom and sister had their dresses for the wedding altered through another seamstress and she let me come over right after my final fitting with the awful seamstress from B.Ella to correct the problem. She showed me how the fabric was so snug that had I worn the dress the way it was all night it would have surely ripped! The new seamstress was able to come up with a resolution to the problem within minutes. She had to cut open each side and add two inches to each, for a total of 4 inches. My dress was an odd color, being ivory gold, and she was even able to match the color perfectly. I came back at 11AM the next day (a day before the wedding) to a dress that fit like a glove. The new seamstress also added more boning on the sides for me to ensure that the dress would not collapse and would sit upright, something that the first seamstress should have done as well. I was able to pick up the finished, perfectly fitting dress at 5PM the day before my wedding. The seamstress at B.Ella makes you feel stupid and tries to convince you that YOU told her you liked the way it fit the fitting before and always asked if you were early for your appointment, even though you came at the correct time. So unprofessional and rude. A great place to go for actual dress ordering, very friendly. I got my dress, bridesmaids dresses, and veil through here. Just whatever you do, DO NOT get alterations through Olga!!! Unless you want to pay an arm and a leg and get nothing in return.

tress said I never should have bought that dress because my breasts weren't big enough for the top. Lots of alterations had to be done due to the fact that they ordered a size too big for me. When my final fitting came, 3 days before the wedding, it still didn't fit right. After many tears and 1 hour of them scrambling, it fit. Again, the wedding industry needs to focus on customer attention. Making the customer feel amazing and special.

erwork) varied depending who you talked to. They even bothered to argue with one about what color the dress was supposed to be. When ordering - I was assured the dresses would arrive on time to ship to out of town bridesmaids, I even offered to pay for a rush fee. Nope, arrived 2 weeks before the wedding. They claimed they couldn't get ahold of the shipping office of the warehouse because they carried 'funny hours'. The warehouse was in Vegas - they are hours behind us, it should NOT have been a problem. All dresses needed alterations, no apologies or offers. Tried to double charge those that paid in full. Do not go here! I can't even imagine how they could screw up a wedding dress order.

alterations. We were encouraged to use the in-house seamstress, Olga, who ruined my dress, my mother's dress and my 2 maid of honor's dresses. I let the owner, Brittney, as well as the manager, Katherine, know of how unhappy I was with the service and asked to be refunded. They agreed that the dresses were poorly done and that we needed to be refunded. My bridal party and myself had to take our dresses to another seamstress in town who was able to salvage the damage just days before my wedding, and unfotunately at a great expense due to what had been done at B. Ella Bridal. It has now been several days since my wedding and we have yet to receive any form of payment. This was the only vendor that was dishonest and unprofessional to work with. I would discourage any bride from stepping foot in this store. The customer service is horrible. The owner actual had one of her associates tell me that "she had nothing to say to me" just 5 days before my wedding! Just horrible! I am trying to spread the word because I never want another bride to experience what I did.