We hired Cut the Cake after doing a tasting in which we were pretty stoked about the flavors, fillings, and cake design especially for the more than fair price we were being given. They even rescheduled our tasting after the first one got cut s...hort when we found out that a very close friend was killed who was also our wedding musician, so you can imagine a cake tasting would not have gone well. So up to this point, and really the wedding day, we had nothing but good things to say about Cut the Cake. We ordered 120 filled & decorated cupcakes and an 8 inch carrot cake with a very special custom design on it. Fast forward to the wedding day, we have a contract from CTC saying they will be to our venue by 3pm and they know our ceremony starts at 4pm yet by the time we are going down the aisle there is no cake, no call, their phone just going to VM, nothing. Our planner waits and waits and has to go into backup mode and order cupcakes from our cater at a fee which we would be responsible for. Then, well into our cocktail hour and down to the wire and very late, the cake arrives and we have to cancel the replacement cupcakes but still pay for them. They made an excuse for being late and misquoted us the contract time, can you IMAGINE this happening as you are about to go down the aisle? So the cake got delivered (late) but hey it's there let's move on right?? Well cupcakes lacked enough filling, and we later cross cut them to confirm this so don't listen to their response. The carrot cake was homogeneous in makeup and lacked those bit & pieces that are typically of even the low quality grocery store ones. The decorations were lackluster and the custom design on the cake was just ok and not exactly what we saw in the picture they showed us. The worst part about this is how they "defend" their lack of service & argue with you about it. They did refund us $60 after a fight to cover the replacement cupcakes cost, so if you want to take that risk, this is your cake vendor.