Bella Bianca Bridal Couture

ses. Katie, who assisted me during my try-on appointment, truly listened to my vision and helped me find the dress—amazingly, it was only the third one I tried on! Katie was incredibly helpful and even suggested custom/split sizing for the bust and waist to minimize alterations, which made the process so much smoother. The alterations team in Oakbrook was equally wonderful, ensuring my dress fit flawlessly and bustled beautifully. They were also incredibly accommodating with appointment times, which I deeply appreciated since I was traveling from out of state for fittings. I can’t recommend Bella Bianca enough—their expertise, attentiveness, and stunning selection made my wedding dress experience absolutely perfect!

he 5 star Google reviews. It’s difficult to recap briefly but essentially, the alterations team ruined my dress & the owners gaslit me when I tried to address it with them versus trying to resolve things. 1. Lubia (alterations) told me she would make me a veil since I had trouble finding what I wanted. She said this 1 month prior to my wedding date & then 3 days prior to leaving for my destination wedding she told me she could no longer make my veil as retaliation for me not liking the way she had been altering my dress. This ruined my entire dream of being able to embroider my veil with hummingbirds to honor my grandma and uncle who had passed as I no longer had a veil let alone time. 2. Lubia ripped my illusion back & this was not addressed until my final fitting. I had to prove with photos from the day I purchased the dress that the rip was not present upon purchase. So she had to come in and redo the entire back on her day off, which probably also contributed to her being upset & not making my veil. 3. Raychel (salon manager) agreed that my bust did not look good the way that Lubia had altered it yet, when I emailed ownership regarding it she denied this. I did purchase a sample dress, so there are definitely challenges with that however it doesn’t excuse poor alterations. Lubia glued lace on my bust that mimicked a 5 year olds crafting skills. Also, I had requested my bust to have more coverage & I wanted it to be as seamless as possible. Instead, Lubia cheaply added material on top of the bust & even literally put two different pads which made my bust look like it had an indentation. She refused to fix it the way I wanted as it would have taken too much time and effort even though it was what I had requested at the start of my appointments. 4. I requested my entire dress to be lined so it wouldn’t be see through. The dress was lined everywhere but the bust & they refused to line it when I saw this as they said no one would notice. 5. The boning in the dress was very loose & warped so I requested it to be replaced & tact down but it wasn’t. The boning was loose and wavy upon pick up & it continued to stab me & others on my wedding. The boning was popping out of my dress & I had to pull it out eventually. It was also extremely warped so it looked like I had rolls under my bust & it made my midsection seem much larger than it was. 6. I told Lubia and Raychel that my dress was too loose in the midsection. The dress had about 2 in between my skin & waist. Lubia refused to make the dress more fitted as it would have made the back too tight. This is just poor alterations skills. My back looked sausaged & my front was loose. When I addressed all these issues with the owners, they accused me of losing drastic amounts of weight, being dishonest & having expectations that were too high. I literally proved to them that I had actually gained weight/was swollen in the week between pickup and wedding day & proof of the alterations issues w/time/location stamped photos from pickup that were taken in front of staff. I hate looking at any wedding photos b/c of my dress - esp after spending over 5 figures on a dress & alterations. The owners will respond by saying they were limited w/time & the sample dress but you can discern if thats valid by looking at photos.