Betsy Robinson's Bridal Collection

eam gown at a trunk show they hosted, but wanted to make a few alterations to the sample. They were wonderful at communicating my ideas to the designer and my dress arrived looking exactly as I had expected. The alterations process went very smoothly and I always looked forward to going to the salon because everyone is so kind and inviting. I also purchased my veil, headpiece, and a matching bracelet from Betsy's, which perfectly completed my look. My bridesmaids also got their dresses at Betsy's. I truly cannot say enough good things about my experience and highly recommend all brides to get their dress at Betsy's!

t takes their time! Ashley was PHENOMENAL! She was so patient, insightful, and even helped me figure out my dream style (which was sooo unexpected!) The whole staff was so friendly, welcoming, and not pushy! 10/10 recommend!

as ordered in the wrong size. Luckily I didn't wait to go in and try the dress on, as the receptionist recommended, so I had time to fix the problem. From what I saw, there was a breakdown in communication between the designer and Betsy's staff - which led to me getting misinformation and not one but 2 incorrect, unwearable dresses. I had to make several calls into the shop to find out what was happening with my dress, never once did I get an update without prompting them. When I requested to speak to the manager or Betsy herself, that also took several tries. Not all the blame is on Betsy Robinson's shop but it took way longer than it should have for Betsy to step in and take control of her staff, their errors, and my situation. Ultimately, Betsy helped me and was reasonable in helping to remedy the situation. But it caused me a lot of headache along the way.

sizes to try on. I called ahead and spoke with a lovely receptionist who ensured me I would have wide selection of dresses for plus size. Still hesitant and nervous, I went to my appointment and had a great time. Everyone was so welcoming and just nice. Yes, there were a lot of dresses for my body type and price range. It’s a larger salon than the others I went too.. so it was since to see the wide variety of dress and styles and sizes. My consultant, Ashley, was amazing, and she helped me find my dream dress!!! Even the owner, Betsy, greeted me and assisted in my appointment. That was so cool! I would absolutely recommend this bridal shop as the #1 place to go!!

d patient. Met with Betsy as well and she was very personable. Olga did my alterations and I was so glad she did! I felt stunning in my dress which is how every bride should feel!

g dresses thay had to fit my shape! I had a very nice experience with everyone I met from the staff. I was so happy on my wedding day because of the great work the seamstresses did on my dress! Betsy Robinson’s bridal collection played a big role in making my wedding day a dream come true!!

gh Pinterest I came across the Enzoani Leonie gown. The only bridal store that carried the dress was Betsy Robinson, the service was amazing and of course I fell in love with the dress once I saw it. From the purchase to the fitting and alterations everyone was so kind and great in service. It took me more than an hour to travel onsite, and with traveling to New Orleans they were accommodating to my busy schedule and shipped out my dress for me. I would highly recommend Betsy Robinson Bridal for any bridal services, Thank you again for making my vow renewal so special.

s offered, especially since the store is small in square footage. The store is clean, all of the employees I encountered were very friendly, helpful, and professional. My consultant also showed me their collection of Thomas Knoll jewelry, and I found a cute, affordable set of earrings to pair with my dress. Overall, the whole thing couldn't have been easier. I would definitely shop there for my own dress!

the most and she was SO kind and funny-mom and I both loved her and can't rave about her enough. I think there was a good price range for different budgets, I was very pleased to find my dress for about $500 under budget. My Toni Federici veil was a bit of a splurge, but for one of the biggest days of my life, it was worth the money (I was given a discount for getting it the same day as my dress, so that was nice that it did save some money there). I give Betsy Robinson's a 5 star rating without hesitation, however, the one and only thing that I think would be an added improvement would be if they served champagne (or even sparkling cider) to give and added touch of fanciness to the experience of their store. Overall though, Betsy's did not disappoint at all!

during my last session, 2 weeks before the wedding) to get my dress correct.... my first alteration technically I found out wasn’t even an alteration it was just to see my dress so I had to schedule my “ first” alteration appointment where they took in 2 inches all the way down both sides of my dress (*note I had not lost or gained any weight) charging me an $450 for alteration ( which they said was lower than average) I told them that 2inches on both sides of the dress seems like I was given the wrong size and they just kept repeating that the pamphlet they gave on initial payment of dress said to expect $500+ in alterations on average.

ecommending her, as soon as she introduced herself, my heart melted and I knew I was in good hands. Ms. Rose listened to my concerns, my needs, and my wants as a PLUS SIZED BRIDE! She ended pulling 3 dresses but the first dress ended up being my dream dress. She paired it with accessories and a veil and I cried. Lucky for me, the dress was on sale for Labor Day. The staff was so nice, Ms. Kim the manager came to congratulate me. Michael helped me close out the sale and every took under 2 hours. Ms Rose has 19 years experience for a reason!!! She is absolutely amazing!!!! I wish I could give 10 stars. I got a “Say Yes to the Dress” experience right here at Betsy Robinson’s!!!!!!

d out what it was. The woman we worked with (possibly Ashley) was very nice and helpful. They have this cool thing now, backward boleros, that make modesty easy! We took mine to somebody else to get it lined, and then our seamstress attached it and it looked very nice. Betsy Robinson has a beautiful selection of gowns for different price ranges.

I felt like I was on my own episode of say yes to the dress! I would absolutely recommend making this a stop for your dress shopping.

Betsy's and told them exactly what I wanted in a dress and my extreme aversion to the traditional experience, and Laura was amazing and accommodated everything. I found my dress, a little bit more expensive than I wanted, but was happy to check it off the list. After that point, it was downhill. They way underquoted my alterations and didn't seem to care when I called them out on it, were extremely condescending when I told them my veil budget, and were very rude at my final fitting when I brought in all my accessories (including a veil not purchased from their store) and essentially told me I looked good enough for MY budget (I'm a public school teacher, and I told them that). At the end of the day I got the dress of my dreams, but with a super high price tag and humiliating memories of the experience. They temporarily ruined the excitement of getting married during alterations; I came home crying each time. Go here only if it's your last resort and can't find a dress elsewhere.

e phone but when we showed up they gave us the same person. But the reason I'm writing this review is because even though I ended up paying more than half of what my dress cost in alterations my dress broke right before the reception, after less than 3 hours of wearing it. The strap just completely came off and we had to safety pin it for the rest of the night. It wasn't the end of the world but when you pay that much money you expect a dress to hold for at least one night...

y far the most attentive, understanding, helpful, respectful, patient, and supportive. Since both sides of our families and a lot of my girlfriends are from out of state, I had to constantly go back and forth to Betsy Robinson to try on dresses for both our moms and friends. Every time I went back to Betsy, they welcomed me with open arms. Kim helped me find my dress, and it was perfect for my personality and wedding style. I couldn’t have asked for a better wedding dress shopping experience, so THANK YOU Betsy and your amazing team of consultants for putting me in my dream dress!!!

see that thief selection was even better! Within 30 minutes of walking in and explaining what I had envisioned for my dress, I was trying on 3 dresses all of which I would be happy to wear on my wedding day. Their alterations team did wonders to make the dress fit and everyone was professional, courteous and punctual. Great team all around!

and everyone was so attentive to myself and my bride tribe. I cant recommend them enough!!

my dress. The seamstress did not want to take the dress apart to make the alternations needed to the chest, which resulted in a last minute, stressful alteration. All in all the dress turned out beautiful! I do wish the seamstress made the correct alteration from the start, instead of avoiding the problem until the end.

ble to work with them on making my dress exactly as I had envisioned! The fittings were so easy and made my dress fit so perfectly. The day of when I stepped into my dress it was everything I had imagined and more! I am so grateful to everyone who helped me pick out my dress, my bridesmaid dresses and my accessories. The veil and comb complemented my dress and pulled everything together beautifully! Best place to find a wedding dress (and so much more!)

ugh trying on each dress and even made me take off the dresses on my own. I’m definitely not a princess but coming from an experience at another salon that was extremely enjoyable, I felt so disappointed and upset after leaving here. When I got home, I emailed the store to make them aware of what a terrible experience I had, and no one contacted me or acknowledged my email.

metimes I had to wait awhile for my appointments to actually begin but the staff was amazing, alterations were perfect, and they just made sure i had everything I needed.

was looking for in the end. The alterations team was also wonderful, they made all of the changes my dress needed and it could not have fit more perfectly. I can't recommend Betsey Robinson's more!

he was shopping for her wedding gown. I wanted to let you know how incredibly disappointing, and frankly unprofessional, our experience was. Our appointment was scheduled for 3:45pm, we were finally called back at 4:10, and started our appointment with Brian. Brian informed us that we would be working with Tiffany, but he took note of all of the things that would be important for the appointment. Tiffany never came to introduce herself to our group, and things deteriorated from there. I'd like to point out that prior to this appointment, we had two other lovely experiences at other boutiques, in which the consultants were friendly, engaged and helpful. Our first issue with Tiffany, came when she forced the bride to try on all dresses with a pair of thick black leggings on since she did not have on the correct underwear. This can't be the first time a woman has arrived with the wrong under garments on. As you can imagine, trying on white dresses with black leggings underneath, doesn't really create the best look. Perhaps the biggest issue with Tiffany was the fact that she body shamed the bride in every dress she put on. It is common knowledge that sample sizes at bridal boutiques are not intended to fit every bride who comes through the door. However, how rude of a consultant to repeatedly point out that a dress doesn't fit or isn't the brides size...we know that already! Tiffany would explicitly say "that dress is too small for you"....are you kidding me? There is absolutely no need to continue to point out how something doesn't fit properly. Furthermore, our friend told us that Tiffany didn't speak a word to her in the dressing room, and would completely dismiss a dress if she didn't think our friend could get into it. We observed the consultant in the appointment next to ours being warm and friendly with her bride. Bringing over different accessories that helped the bride envision what the dress might look like on her wedding day. Not Tiffany. There was little to no interaction with her, and she most certainly didn't try to make the bride feel beautiful. One would think that a bridal salon would want their customers to leave feeling great about their experience, and want to come back to finally purchase their gown from you. I can assure you that our bride will not be back in to your store or give you any business at all. In hindsight, we should have listened to our friends who have visited your shop in the past as well as the online reviews of your store, as nearly all of them point out terrible customer service.

amstress came over it turned out alterations were going to be $500-600. Alterations they knew would have had to be made but no one told me before buying the dress. When I was clearly upset about the process they said it was my dress and there was nothing they would do. They kept asking me "so what would you like to do?" Which I thought was rude since they had literally given me zero options but to pay for the dress and take it. When they say deposit it's just an initial payment on the dress. When I said I didn't want to pay the rest they said I had to because I signed the contract. I think this and the entire wedding dress market is insane. They have the customer volume to push dresses but instead insist you have to take the dress and try to sell it on your own which is basically impossible. Walking out I felt sick to my stomach and thought I was going to puke. They let me try on other dresses and then were pushy about the "amazing" deal I would be given on the second dress. Well the second dress was twice the price of the first and they offered 15% off. Thanks a lot. I literally felt dirty walking out having been violated and taken advantage of. $1425 later I have a dress I'm never going to wear and am six months away from my wedding with no dress. They could care less. In addition to all of this I tried to cancel the order a month after ordering it (they said it would take seven months for the dress to come in) they offered no help and said you're stuck with it. Not even willing to check with the designer to see if the order had been processed yet. DO NOT BUY HERE THEY DONT CARE ABOUT YOU AT ALL. ALL YOU ARE IS MONEY. it's disgusting. They are the Harvey Weinstein of the wedding dress industry.

my opinion to help me find the absolute perfect dress. My wedding was December 29 of the next year and Ashleigh helped me create a dress perfect for the time of year and a style that I loved and went perfect with my wedding theme. The dress I ended up with was totally different than I thought I wanted but I loved it and received so many compliments. I chose a Justin Alexander strapless trumpet satin gown with a sweetheart neckline but added a lace long sleeve bolero (that I took off for the reception) and a bedazzled belt. It was so fun to create the dress and Ashleigh chose all of the different elements herself. The sleeves were a modest touch for the ceremony but so elegant and classy but then I could dance all night at the reception after I took them off. Ashleigh was so patient and so kind and made my experience truly memorable. The entire staff at Betsy’s was so accommodating every time I visited. I ended up buying my bridesmaid dresses from there as well (Sorella Vita long gold sequin dresses in various styles) and they were beyond stunning.

with names and dress numbers and she only pulled two for me. However, like others have stated, once you write that check, they go radio-silent on you and the service/communication is TERRIBLE! Due to unfortunate circumstances, my FH had to postpone our wedding to this coming May (2018). In the meantime, my dress came in, and I was told to come in for a "visit." Much to my surprise, the dress was NOTHING like the sample I tried on. It was heavier with more tulle on the bottom, the sleeves fit very wonky, the fit and flare portion on the dress looked more like an a-line. Also, the sweetheart neckline looked like 80's Madonna cones, and the back, which is what originally sold it for me, was cut way higher than the sample gown and did my backside no favors. I called the salon and spoke with Ashley who was my original consultant and she was less than helpful to say the least. I told her how the dress was going to be too heavy for a now Spring wedding, as well as my concerns about how the ordered dress didn't look, fit, or feel like the sample did. She flat-out dismissed my concerns, told me it's final sale and I can't return it (duh I never asked if I could), nor could I exchange it, that my concerns were nothing and the seamstress could work with me (not sure she'd be able to actually get the back like the sample was), and that MAYBE they would give me a small discount on a new gown, or provide me some consignment websites I could sell my dress on...I never got those sites. I asked if I could speak to a manager to get more information and was promised one would call me back. Never happened. I called a few more times and was only able to leave messages with the receptionist about having someone call me back. It's already a stressful enough time for a bride, instead of feeling beautiful in my gown and feeling like the service was worth the time traveling to the salon and the money I paid, I was left feeling ignored, dismissed, and very underwhelmed. As if the service and communication wasn't bad enough, the salon itself lacks that bridal boutique vibe, and instead has a worn and cheap feel to it. There are many other salons in the DC-metro area with the same designers (if not more), better accessory choices, a more polished environment, and stand-out service that this salon lacks. I highly suggest other brides who appreciate quality service with the expense dresses can cost, to go elsewhere.

shops doesn't even compare to the selection at Betsy Robinson's. We also purchased our bridesmaid dresses from here because they were so easy to work with and had the color we were looking for!

d she suggest my bridesmaids also help. She stood at the edge of each rack staring at us while we went through dresses, but never asked what I was liking or not liking. I thought I was going to leave without trying anything on! She even tried to get me to order a dress that I'd liked elsewhere through her so she could get the commission! Absolutely not. She rushed my bridesmaids out and didn't even greet or acknowledge my family members that were at the appointment. Horrible, horrible experience.

ds dresses and found I️t very easy to find what I was looking for. I would 100% recommend to other couples!

staff to the people in alterations were so accommodating and helpful. I would definitely recommend Betsy Robinson's Bridal to anyone looking to find their dream dress.

e dresses that can fit curvy brides. Try another store!

is large, clean, and there are tons of dress options. I also bought a halo piece, and veil that I was very happy with. The woman who helped me in January pick out my dress recognized me immediately when I walked in to pick up my dress 10 months later in October. It was a refreshing, easy experience and I would recommend Betsy Robinson to ALL brides =)

resses - as she was going to work with me until I found a dress I loved. When I went back, I was somewhat embarrassed but Kim made me feel at ease and we jumped right into it. I finally found a dress I loved and Kim and all the employees were so welcoming and helpful - I truly enjoyed my experience here. After finding the right dress, I finalized my fittings at Betsy and they were very easy and the staff was helpful. I didn't feel rushed at all through the fittings. When I came to pick my dress up the week of the wedding - I was actually kind of sad I wouldn't be coming back again for my wedding! The employees were so friendly and really made it a pleasant experience. There was never any pressure to buy anything, they had great recommendations, and could understand what I wanted (even when I couldn't put it into words). I would recommend Betsy based on the great dress selection, but more so because of their staff and how amazing they made me feel. Thank you!!

ress originally said she would just make sleeves out of the illusion mesh fabric and then together we would put the lace cutouts onto the sleeves and pin them at my next fitting. When I arrived to my next fitting, she had sewn the sleeves on, lace and all and I did not love the design but there was nothing I could do at that point. It was frustrating to pay 3x the expected price for something I barely had a say in and did not end up loving.

went smoothly and they were on top of everything! Even when it was three days before my wedding day and I lost some weight and needed a little bit more taken in, they were able to accommodate me at such a last minute. They don't pressure you to buy anything and show you many options so that you find exactly what works best for you. If you are a new bride looking for a dress, I definitely recommend going to Betsy Robinson's Bridal Collection!

ss were wonderful. During some appointments there was approximately an hour wait until a staff person was available (however this totally could have been out of their control). Overall the experience was great, and I would highly recommend Betsy Robinson!

sters and I would never recommend this place to them because of the headaches they caused. To start, the process is was very business like a not at all the fairytale experience. I was shoved in a room with my 3 sisters and mom when choosing. When I decided on the dress, there was no bell, no excitement all there was, was the sales woman telling me to go pay for it. Second they wanted me to buy 2 sizes bigger then one I tried on when it was only a tad tight in my legs. We compromised with just 1 size because they told me they were the experts. A week later I had regrets and told them I wanted the size I tried on because I know my body and I would be losing weight. They told me that is what everyone says and they refused to change the size. I called them 2 more times and it was a firm no each time. Fast forward to the fitting process. I get the dress and try it on and i am swimming in it and I only had lost 5 pounds. They tell me it is going to be over $700 because they have so much work to do. I also ask them for a good veil with it. So the manager puts one on me and I loved it and said to add it to the bill, until I find out it is over $800. Who would pay that much for a piece of tulle when that is almost the cost of my dress. Second fitting, I try on the dress; and it looks a mess, it is no longer centered and the top does fit me at all (still big). Final fitting everything looked fine so I took it home. At the wedding, the bustling completely fell apart and my dress was dragging. This was the worst experience and some of the worst customer service. Do not buy your dress there and if you do, do not get it altered with them. They are money hungry and incompetent.

got it custom ordered. Although we had to go elsewhere for alterations, it was definitely worth it! I highly recommend Betsy Robinson's Bridal collection, everyone there is wonderful.

d on how the dress looked made for me. I would highly recommend this bridal shop!

ress was beaded and very delicate. Every time I went in for a fitting, the consultants were very careful with the dress which I appreciated! The seamstress took all my concerns about the dress and made it fit perfectly! The only feedback I have is the long wait time for appointments. Even though I had an appointment for a fitting, at times I had to wait 1 hour to see the seamstress. It wasn't terrible since I know the seamstress provided detailed attention to all the dresses. I would recommend Betsy for your wedding dress!

I found an amazing dress, Blue by Enzoani, Inverness, which was a perfect fit for my garden wedding. Since I am on the shorter side, I added a beautiful belt that complement the dress very nicely. Once the dress came in, Rachel was able to assist me with the fitting appointments. I can not remember the seamstress' name but she was so nice and did a fabulous job and making the dress fit my body type. I got so many complements on my dress the day of the wedding, that it made all the little crazy unforeseen things that happened the day of disappear. Thank you Betsy Robinson!

te a new top since I didn't like the top of it. When I got the dress in and tried it on, the seamstress worked with me to rearrange the top of my dress without totally tearing off the whole top and starting from scratch. I ended up wanting to put it back to the way it was originally after 2-3 appointments, and they were very understanding and gave me the dress of my dreams. My only poor experience with them was when I came back to get bridesmaids dresses - the consultant was very standoffish and rude, not offering assistance or much help. I brought this concern up to the head of the bridesmaid department and she took care of it for me. Overall I am very pleased with my experience and would happily choose Betsy Robinson's again!! Thank you for making me feel like the most beautiful bride ever.

nsultant and I couldn't have asked for anyone better. Meghan at Betsy Robinson was so patient and helpful, she kept the entire appointment moving along but never once did I feel rushed. After trying just about every shape, fabric and style available, Meghan pulled the most perfect dress for me. She really listened to what I liked and what I didn't like, and helped us find my dress. If you're going to Betsy Robinson, make sure you ask for Meghan! You absolutely will not regret it!

EST at packaging the dresses. You know your dress is safe to transfer when you buy from Betsy!

his concern and the staff was on it! Their shipping specialist said no problem they deal with this all the time. They even made a few calls on my behalf to local bridal shops in the North Shore Boston area so I could have it pressed and steamed for pick up. Their staff was overwhelmingly helpful and gracious to calm my fears. In addition to having my final experience be wonderful, my initial experience was just as good. Kimberly was my consultant and from the beginning of my appointment she gaged my facial expressions on what I liked and what I didn't care for, she stayed in budget and we found the one that made me feel like a "bride". Fittings were so much fun with Paula. She is a PRO! I had lost some weight and was swimming in my dress which was supposed to be a form fitting mermaid so Paula and I got to know each other from our several appointments. In addition to the body of my dress, I changed the neck line and added a belt - all of which she did an amazing job on. To top my bridal experience off; it was one stop shopping when the Thomas Knoll Handmade Jewelry and Toni Federici Veil Trunk Show was in town. I purchased my earrings, hair broach and my custom made veil. GORGEOUS! My dress was very plain and simple so these accessories made my entire look. I received SO many compliments on them on my wedding day. I am so lucky that Betsy has those relationships to two of the most incredible and top tier quality vendors or my look wouldn't have been complete. Overall I cannot say enough good things about Betsy Robinson's Bridal Collection - I highly recommend any bride to find their dress here.

rations too and thats where things went downhill. My first fitting I did not want to have anything taken in because I was losing weight. However my second fitting was where they pinned everything up to take it in. The third fitting was as if they let the dress out instead of taking it in! It fit almost perfectly the second time, it was even bigger on me the third time! (PS my measurements did not change from 2nd-5th, I checked) Then came the fourth time where it felt like nothing changed and they did a HORRIBLE job. The areas they took in parts of the lace was flapping out. When they took in the shoulders they didn't do it right at all (my mom used to work in a bridal shop and was completely appalled and asked during the 3rd fitting if they would fix it, still not fixed at the 4th which was suppose to be the final fitting). I had the same girl that sold me my dress and she acted like she didn't even know who I was (which I'm sure she sees a lot of people so I do not fault her for that) But I had a 5th fitting! YES 5!!! It took them 5 Times to get my dress right! And the 4th and 5th fitting were one week apart and I saw the same girl who sold me my dress and she did not even say Hi (I'm sorry but I'm sure you made commission on the dress you sold me and you cannot even say Hi to me?!) They were super unflexible with when I could come for my fittings. My last fitting (5, remember 5!) was the wednesday before my wedding (that saturday) AND I couldn't get my dress until after 4pm on that Thursday! I was 1 1/2 hours away from the shop! It took 4 1/2 hours there and back to get my dress that Thursday. I felt like my seamstress was completely incompetent and did not know what she was doing

in before I knew for sure it was the one -- And this was not a problem for Jessica. I ended up making a custom change to the dress and it turned out beautiful. Jessica also picked the perfect size for me to order, because it fit so well when it arrived, I didn't need many alterations. Shopping for a dress was hard for me because there were so many beautiful ones to decide! But I made the right choice and definitely recommend Betsy Robinson's!

pt and extremely professional with appointments. If you can make an appointment to shop during the week over a weekend--do that--it was super busy when we were there on a Saturday, but I just think that speaks to how popular they've become. Jessica helped me find my dress, she was really patient and accommodating when I showed her pictures of dresses that I liked. They had a large, diverse inventory. We also found my veil and jewelry at Betsy Robinson. They made the entire process more fun and easier than I anticipated. I loved my dress!

elp me feel special on every visit. The seamstress even finished my alterations in 24 hours knowing I was from out of town and needed it rushed. I highly recommend this place for all your bridal needs!!!!!!

e was no reason it should've taken 6 tries to get it right. The last fitting was the worst of all of them! They had taken my dress out instead of in and then claimed I lost weight. I hadn't lost a pound. The boning in the side hip area was also sticking out. The seamstress "fixed" it so that it looked fine while I was standing there but the minute I took a step, it would stick out again. I didn't discover this until the day of my wedding. My photographer and wedding coordinator were frantic trying to get rid of it right before the ceremony. We finally had to say "screw it" and I used my flowers to hide it during the ceremony. I had to get it photoshopped in all of my pictures because it looked ridiculous. It looked like I had a massive growth on my right hip. I reached out to two people at Betsy and never heard back from them on it. Solid customer service.

gown to make it even more perfect. Every moment fittings was enjoyable. I would recommend Betsy Robinson salon!

try on and the consultant took her time with me and made suggestions as well. Sure enough, I found my dream dress. My bridesmaids also purchased their dresses with Betsy's since they had a great selection and you receive a discount on the bridesmaid dresses if you bough your wedding gown there. My only complaint with the bridesmaid dress shopping experience is they only had one consultant available to help multiple bridesmaids and she was unavailable to help us with pinning dresses and changing at times because other brides/bridesmaids would come in and pull her away from our appointment. When I went back to Betsy's for trunk shows to shop for jewelry and a veil, both consultants were very helpful, and i found exactly what I needed to complete my outfit. The turn around time on the dress and the accessories was great. I did have to reach out to the store to confirm if my accessories were in rather than being contacted, which slowed down my schedule a bit for having my hair trial completed. Overall, my experience was great. I would recommend Betsy's for wedding gowns, bridesmaid dresses, and accessories. I did not have anything altered with this store, so I cannot review these services.

G! She asked all the right questions and listened to what I was looking for. She was patient, honest and provided excellent customer service. She made the experience so fun and relaxing...it was like shopping with my best friend! The first dress I tried on was THE ONE! The alteration process was a bit complicated with my dress, but Olga made sure it was perfect...and it was! I could not have asked for a better experience! Thank you Betsy Robinson's!!

as to how long we would have to be waiting. I finally went up to the counter and asked if we could at least look around, she rudely said "yes, but you can't touch any of the dresses". When I was finally taken into the back to try on dresses I had picked out, my group was not even given a pedestal to sit around, instead I had to walk out and look at a half covered mirror with them awkwardly standing around. I would understand if I was a walk-in why this might be the case, but I had an appointment. To make matters worse, after I tried on about 4 dresses and wasn't trilled about any, the attendant asked if I wanted to look around for any others.. I had already picked out the initial 4 dresses and described what I was looking for. I thought they were there to know the inventory and suggest options I may not have seen. I actually really liked one of the dresses I ended up trying on but was so appalled by the entire experience I didn't want to give them my money. STAY AWAY FROM THIS PLACE!

y daughter and apologize so she would consider them. She said they called and offered a lame apology as if she had done something wrong and never replied to my email. Guess they have plenty of business so no need for great customer service. You must go to Elegant Touch to be treated special.

rror and thought, 'huh, I didn't think this is what I'd be hearing on my wedding day but it looks right'. Betsy saw the look on my face and said she'd be right back. She brought in one more gown and helped me into it. As soon as it was zipped up (it was one size too small so I looked sooooo skinny!) I knew it was "the one". I was totally surprised to have found my dress on the first try but so happy with the experience. I would recommend Betsy Robinson's to any bride looking to find the perfect dress.

t appointment. My alterations went pretty smoothly. I had to come in about 4 times, since I'm very curvy they were able to get the dress to fit me well in all the right places. I was very happy with the end result and was complimented on my look all throughout the wedding! I highly recommend going to Betsy Robinsons as you can get everything done there! Even bridesmaids dresses!

in the end she knew what looked best on my body. She helped me complete the look with a beautiful cathedral length veil that I couldn't be happier with. I worked with Paula for my alterations and she also was great. My dress required quite a few fittings and tweaks and Paula was patient throughout the whole process. Anything that I had a question about or was unhappy with, she was determined to fix. In the end, the final product was better than I expected and I'm still getting compliments on my gown. The rest of the staff was always friendly and helpful. I got my bridesmaid dresses at Betsy's as well and Kelsey was great! She was very organized and made sure all my girls ordered in time. Overall, I had an amazing experience at Betsy's and would recommend them to any engaged bride!

pressure. I can't wait to wear my gown and I highly recommend Betsy's!

you a set amount of time for each appointment, but apparently don't hold anyone to that because they kept me waiting an hour! Apparently the bride before me had not yet finished, and they could not tell me when she would be done. They wanted me to continue waiting with no indication of how much longer I would be there. Why have a time limit if it doesn't really matter? I put in the time to research all the dresses I wanted to try on prior to my appointment so I could make the most of my scheduled time slot. I picked a time when three busy friends could come with me, and this experience wasted their time as well. Possibly the worst part was how flippant the team was when I told them I was leaving after waiting for an HOUR! Their response - "Ok, have a good day." They could not have cared less that we waited an hour and were planning to leave. I felt so disrespected I was almost brought to tears. I had gotten so excited to try on dresses only to be treated like I was disposable business... it was actually quite hurtful. Do yourself a favor and find a bridal boutique that cares about you and your valuable time... somewhere that will make you feel special during this wonderful time.

ng dress there and when it came in it was NOT what I had tried on. After arguing for days with staff that the dress needed to be returned, it was sent back to the manufacturer, who not surprisingly agreed with me. Even though BR staff told me they would call me as soon as they heard from the manufacturer, I had to call and email them for weeks before I got a response. Even though the manufacturer says the dress is not fixable, and even though I have already gotten a much better dress somewhere else, BR is refusing to refund my money, saying that I can use a store credit towards bridal accessories ONLY. $1,000+ on accessories? Seriously? Betsy Robinson sold a poorly made dress, the manufacturer of the dress AGREES with the customer, and they think I want to keep investing money in their shop? This is unethical and ROBBERY. If my money wasn't on the line, this would almost be laughable. Brides, there are other shops in Baltimore with much better customer service. Only go to Betsy Robinson if you enjoy being treated poorly.

Betsy Robinson's. I ended up talking to Maria and she went out of her way to make my dreams come true. She was the only person I had talked to in my search who had offered to have the dress brought in for me. Her attention to detail, laid back style of helping me search, and overall sweetness was more than I could have ever asked for. If you're looking for THE dress and the right ladies to help this is definitely the place to go. Alterations were pretty easy and everything went well. We actually had to let my dress out as much as possible, so I'm not sure we really ordered the best size but that wasn't Maria. Overall, everyone I interacted with at Betsy's really seems to care and tries to be as helpful as possible.

e so much less crowded and stressful!! My consultant was Ashley D. and she was great! She actually picked out the dress I fell in love with, it was a different style than what I thought I would like. My original goal was to stay under $1000 for the dress + alterations. That reality was quickly changed and I ended up spending $1100 on the dress and $650 on alterations. So if you are reeeeally looking to stay under $1000 this store probably isn't for you. I didn't anticipate alterations to be so expensive, and I was in a bit of a time crunch so I didn't get quotes from other alterations places. I think the alterations were somewhat fairly priced as I did have to get a lot done to the dress due to the nature of it and the fact I am petite and the dress did not come in petite. Alterations included hemming, shortening shoulder straps, pulling up waist, 11 bustle points, sides all the way down, run stitches, and tacking on a sash. The most frustrating thing I found with alterations was they wouldn't give me an estimate ahead of time, claiming it depended on the dress, even though I found out later that hemming is always the same price. I would have liked to known the prices for different alterations ahead of time because I did know without even trying on the dress (as the sample size was the size I ordered) that I would need hemming, waist, and strap adjustments. I also did run into some confusion/communication issues with them when I had to call multiple times to figure out when my dress would arrive and the answer kept changing each time I called. It eventually got sorted out thankfully. Overall it was a positive experience, and would have been less stressful if I wasn't so budget conscious!

ause it got to the point I let her pick every dress I tried on. I told Mary my dream designer was Galia Lahav understanding Galia is over my budget Mary suggested I didn't try her on which I really respect because she's not like some sales associates who push push push she was really respectful of my budget I told Mary let me try on anyways I fell in love with one so Mary jacked me up. I knew I couldn't afford this $12,000 but Mary said hold on I don't know where she went but she came back and told me she could sell me the dress over my budget but not $12,000 I knew in my heart galia was my dream designer and I bought my dress! Not only was I not pressured but Mary went above, beyond and out her way for me to make sure I ended up with my dream truly making it a reality! I would suggest Mary to anyone her customer service is outstanding! She's very honest and treated me like a queen I want to pack her up and take her to the Bahamas with me September 2017.

during my appointment with her to match the dress I bought (even though I felt like a jerk bringing in a dress I didn't purchase from her!), and made me feel really great. The entire staff of Betsy Robinson was very friendly, and I'm so excited to wear the perfect veil!

didn't suggest ANYTHING for me to try on. And would only let me try on about 5 dresses in total. She said that more than that was too overwhelming. Wow. I had no idea what I was looking for; I needed to see a lot, not a little. Also, most of their dresses didn't even come close to fitting me. And I'm 5'10'' and a size 12. So while I guess compared to most women I am plus size and ginormous, in reality, I am not that huge! But when nothing fit, and I realized that I was going to have to spend thousands of dollars on a gown that I couldn't even try on, after being treated like an annoyance, needless to say, I left in tears. It was a very traumatic experience, actually, especially considering my fiance is the one who wants this big wedding - not me. But I assumed that Mary treated me as badly as she did because I came by myself, without an entourage - I am just not that self-absorbed to need other people looking at me trying on dresses, I guess. But based on the reviews, I see that I am not the only one who experienced very poor and rude service, and I ended up going elsewhere. I was treated so well at the Columbia Bridal Boutique. It was amazing. And I don't even think that it was because I told the consultant who helped me out how awful my experience at Betsy's was. She genuinely seemed to love her job and want to help brides find the right dress. And every dress I picked except for one fit! So I guess this is the place for us plus size gals.

customer service. The day we went for our initial consultation the representative was not helpful AT ALL and she was not that nice either. But it was a busy day and I figured she might be stressed out so I decided to let it go. However, when I went back with my MOH the lady who did the fitting was downright rude and unprofessional. This is a premier bridal boutique in the Baltimore area and I really expected better service from the staff. If it wouldn't have been a hassle at that point to find another store and go get fitted again I would have cancelled my order with them.

help you find your dream dress. They listen to your desires and find you wonderful options, but they also give input and encourage some sampling which is lots of fun. The dressing rooms are large and lovely (as opposed to some of the tiny closet changing rooms at other salons), and I never got the impression of being rushed or pressured into making a purchase. The alteration process was GREAT, and their seamstresses are EXTREMELY talented. They fit my dress to me beautifully and had no problem making several rounds of changes until every detail was perfect. All in all, I am VERY satisfied with my experience, and I would (and do!) recommend them highly!