About this Vendor
Betsy Robinson's–over 60 years of superior service
Betsy Robinson’s Bridal Collection boasts a comprehensive selection of gowns in every price range, with many lines exclusive in Baltimore/Washington. Your consultant will be among the finest anywhere, whose knowledge, expertise, and quality of service have been recognized industry-wide for many years.
Bridesmaid Dresses, Mother of the Bride Dresses, Wedding Dresses, Dresses, Alterations, Plus Size Available, Fashion
Excellent service!Reviewed on 4/09/2014 Erika Z
The staff was very helpful in accommodating my need for a modest gown....the price, timing of the order etc was perfect!
Loved the shop, LOVE my dressReviewed on 11/13/2013 Kate S
I'm extremely petite, so I was nervous to go dress shopping. The staff was awesome and made the experience exactly what I'd hoped for. I also really love how the boutique is set-up - they ask you your budget, and then don't even take you in the rooms with dresses priced above your price point, so the temptation to break your bank isn't a factor. The alterations were perfect too!
Wedding gown to die for!Reviewed on 8/26/2013 Kristina D
Betsy Robinson's Bridal Collection has the highest quality wedding gowns from couture designers! I received so many compliments on my dress it was staggering. I worked personally with Maria (manager) and Betsy, and my dress fit me like a glove and had an elaborate, never-been-done before bustle. My recommendation is to make sure that you are working with a staff member who is attentive and knows what they are doing, or else you will not be as happy with the outcome.
Absolutely terrible experience. The consultant talked over me when I tried to tell her what I was looking for and didn't pull a SINGLE dress for me. Instead, she insisted I wander the store myself and only when I had done a loop with nothing did she suggest my bridesmaids also help. She stood at the edge of each rack staring at us while we went through dresses, but never asked what I was liking or not liking. I thought I was going to leave without trying anything on! She even tried to get me to order a dress that I'd liked elsewhere through her so she could get the commission! Absolutely not. She rushed my bridesmaids out and didn't even greet or acknowledge my family members that were at the appointment. Horrible, horrible experience.
I️ have had amazing experiences with Betsy Robinson Bridal! They were so helpful when looking for my dress, even when I had no idea what I wanted. The consultant listened to me and found the perfect dress. I just went back to look for bridesmaids dresses and found I️t very easy to find what I was looking for. I would 100% recommend to other couples!
I found my dream dress at Betsy Robinson's! The consultant, Kim, was amazing! I had no clue what I wanted at first, but she helped me narrow down hundreds of dresses until I found the one. Everyone I came in contact with from the front desk staff to the people in alterations were so accommodating and helpful. I would definitely recommend Betsy Robinson's Bridal to anyone looking to find their dream dress.
Unless you are a perfect stick with no curves, look somewhere else because this store does not have large enough sample sizes to accommodate non-plus size but curvy brides looking for wedding dresses. They have a very limited selection of sample dresses that can fit curvy brides. Try another store!
This is by far the best bridal salon in the Baltimore area. I visited about 5 total, and none other compare. The staff are absolutely amazing! Welcoming at the front desk, and I never felt pressured while trying dresses on. The facility itself is large, clean, and there are tons of dress options. I also bought a halo piece, and veil that I was very happy with. The woman who helped me in January pick out my dress recognized me immediately when I walked in to pick up my dress 10 months later in October. It was a refreshing, easy experience and I would recommend Betsy Robinson to ALL brides =)
Even after ordering/paying for a dress from Betsy Robinson Bridal and not being sure of it for a few days - I emailed the wonderful employee I was working with (Kim) and she made me feel 100x better by inviting me to come back and try on more dresses - as she was going to work with me until I found a dress I loved. When I went back, I was somewhat embarrassed but Kim made me feel at ease and we jumped right into it. I finally found a dress I loved and Kim and all the employees were so welcoming and helpful - I truly enjoyed my experience here. After finding the right dress, I finalized my fittings at Betsy and they were very easy and the staff was helpful. I didn't feel rushed at all through the fittings. When I came to pick my dress up the week of the wedding - I was actually kind of sad I wouldn't be coming back again for my wedding! The employees were so friendly and really made it a pleasant experience. There was never any pressure to buy anything, they had great recommendations, and could understand what I wanted (even when I couldn't put it into words). I would recommend Betsy based on the great dress selection, but more so because of their staff and how amazing they made me feel. Thank you!!
Overall my experience was good. I loved my dress, scheduling was easy, and staff was very nice. Alterations were also done well. However, I had sleeves put on my dress and the price came to 3x more than my quotes price. Additionally, the seamstress originally said she would just make sleeves out of the illusion mesh fabric and then together we would put the lace cutouts onto the sleeves and pin them at my next fitting. When I arrived to my next fitting, she had sewn the sleeves on, lace and all and I did not love the design but there was nothing I could do at that point. It was frustrating to pay 3x the expected price for something I barely had a say in and did not end up loving.
Betsy Robinson's Bridal Collection was the first place I looked at for a wedding dress. They have such a large inventory of dresses that I didn't have to look any further! Everyone that works there is very pleasant and helpful. The fittings went smoothly and they were on top of everything! Even when it was three days before my wedding day and I lost some weight and needed a little bit more taken in, they were able to accommodate me at such a last minute. They don't pressure you to buy anything and show you many options so that you find exactly what works best for you. If you are a new bride looking for a dress, I definitely recommend going to Betsy Robinson's Bridal Collection!
The shopping experience the Betsy Robinson was amazing. I worked with Ashley who was fantastic-- funny, listened to me, but also brought additional dresses I may not have thought of. The ladies I worked with for dress fittings, and the seamstress were wonderful. During some appointments there was approximately an hour wait until a staff person was available (however this totally could have been out of their control). Overall the experience was great, and I would highly recommend Betsy Robinson!
So let me start by saying I love my dress and they did do a good job on listening to my wants and picking the right one for me and that is the only reason I gave them 2 instead of 1 star. This is where the good ends in this review. I have 3 sisters and I would never recommend this place to them because of the headaches they caused. To start, the process is was very business like a not at all the fairytale experience. I was shoved in a room with my 3 sisters and mom when choosing. When I decided on the dress, there was no bell, no excitement all there was, was the sales woman telling me to go pay for it. Second they wanted me to buy 2 sizes bigger then one I tried on when it was only a tad tight in my legs. We compromised with just 1 size because they told me they were the experts. A week later I had regrets and told them I wanted the size I tried on because I know my body and I would be losing weight. They told me that is what everyone says and they refused to change the size. I called them 2 more times and it was a firm no each time. Fast forward to the fitting process. I get the dress and try it on and i am swimming in it and I only had lost 5 pounds. They tell me it is going to be over $700 because they have so much work to do. I also ask them for a good veil with it. So the manager puts one on me and I loved it and said to add it to the bill, until I find out it is over $800. Who would pay that much for a piece of tulle when that is almost the cost of my dress. Second fitting, I try on the dress; and it looks a mess, it is no longer centered and the top does fit me at all (still big). Final fitting everything looked fine so I took it home. At the wedding, the bustling completely fell apart and my dress was dragging. This was the worst experience and some of the worst customer service. Do not buy your dress there and if you do, do not get it altered with them. They are money hungry and incompetent.
Ashley did a great job helping me find my perfect dress. I am not the smallest girl in the world and this salon had a significant selection that fit my body type.
Everyone was so helpful and they make you feel extra special when picking out your dress! I even got my dress for a STEAL! I recommend shopping the sample sale, you get your dress as is but it's so much cheaper and just as beautiful as if you got it custom ordered. Although we had to go elsewhere for alterations, it was definitely worth it! I highly recommend Betsy Robinson's Bridal collection, everyone there is wonderful.
Loved my gown from Betsy Robinson! Their dress selection was wonderful. They were very helpful and professional at every appointment for each step of the process. The tailoring on my gown was just perfect and many guests at our wedding commented on how the dress looked made for me. I would highly recommend this bridal shop!
I had a wonderful experience using Betsy Robinson to find my bridal gown and for my gown alterations. My consultant helped me pick out a variety of styles of dresses before narrowing down to the one I picked - which was perfect. The top of my dress was beaded and very delicate. Every time I went in for a fitting, the consultants were very careful with the dress which I appreciated! The seamstress took all my concerns about the dress and made it fit perfectly! The only feedback I have is the long wait time for appointments. Even though I had an appointment for a fitting, at times I had to wait 1 hour to see the seamstress. It wasn't terrible since I know the seamstress provided detailed attention to all the dresses. I would recommend Betsy for your wedding dress!
Had the best experience at Betsy Robinson. There was a little mix up with my appointment date, but Rose happened to come in an hour early the date I thought my appointment was and still assist me in finding that perfect dress I was looking for. I found an amazing dress, Blue by Enzoani, Inverness, which was a perfect fit for my garden wedding. Since I am on the shorter side, I added a beautiful belt that complement the dress very nicely. Once the dress came in, Rachel was able to assist me with the fitting appointments. I can not remember the seamstress' name but she was so nice and did a fabulous job and making the dress fit my body type. I got so many complements on my dress the day of the wedding, that it made all the little crazy unforeseen things that happened the day of disappear. Thank you Betsy Robinson!
Betsy Robinson's Bridal Collection was wonderful to work with. My initial consultant, Jessica, was AMAZING and truly made the whole experience worth it. I had two dresses I liked and we had approval to take one dress, cut the top off and create a new top since I didn't like the top of it. When I got the dress in and tried it on, the seamstress worked with me to rearrange the top of my dress without totally tearing off the whole top and starting from scratch. I ended up wanting to put it back to the way it was originally after 2-3 appointments, and they were very understanding and gave me the dress of my dreams. My only poor experience with them was when I came back to get bridesmaids dresses - the consultant was very standoffish and rude, not offering assistance or much help. I brought this concern up to the head of the bridesmaid department and she took care of it for me. Overall I am very pleased with my experience and would happily choose Betsy Robinson's again!! Thank you for making me feel like the most beautiful bride ever.
I highly recommend Betsy Robinson as a great place to start your dress search in the MD area. I went there for my first attempt at trying on dresses and walked out with the dress of my dreams. I think a good dress experience is based on your consultant and I couldn't have asked for anyone better. Meghan at Betsy Robinson was so patient and helpful, she kept the entire appointment moving along but never once did I feel rushed. After trying just about every shape, fabric and style available, Meghan pulled the most perfect dress for me. She really listened to what I liked and what I didn't like, and helped us find my dress. If you're going to Betsy Robinson, make sure you ask for Meghan! You absolutely will not regret it!
We had an amazing experience. The staff was always so helpful and they gave me my beautiful wedding dress! My photographers even commented on my dress the day of. They said they photograph a ton of wedding dresses and Betsy Robinsons does the BEST at packaging the dresses. You know your dress is safe to transfer when you buy from Betsy!
I loved Betsy!! My dress was perfect and the alterations were too!
Betsy Robinson's Bridal Collection went above and beyond for me. I got married in Boston but I am currently living in Baltimore. The most stressful part of wedding planning was trying to figure out how to get my dress to Boston - I voiced this concern and the staff was on it! Their shipping specialist said no problem they deal with this all the time. They even made a few calls on my behalf to local bridal shops in the North Shore Boston area so I could have it pressed and steamed for pick up. Their staff was overwhelmingly helpful and gracious to calm my fears. In addition to having my final experience be wonderful, my initial experience was just as good. Kimberly was my consultant and from the beginning of my appointment she gaged my facial expressions on what I liked and what I didn't care for, she stayed in budget and we found the one that made me feel like a "bride". Fittings were so much fun with Paula. She is a PRO! I had lost some weight and was swimming in my dress which was supposed to be a form fitting mermaid so Paula and I got to know each other from our several appointments. In addition to the body of my dress, I changed the neck line and added a belt - all of which she did an amazing job on. To top my bridal experience off; it was one stop shopping when the Thomas Knoll Handmade Jewelry and Toni Federici Veil Trunk Show was in town. I purchased my earrings, hair broach and my custom made veil. GORGEOUS! My dress was very plain and simple so these accessories made my entire look. I received SO many compliments on them on my wedding day. I am so lucky that Betsy has those relationships to two of the most incredible and top tier quality vendors or my look wouldn't have been complete. Overall I cannot say enough good things about Betsy Robinson's Bridal Collection - I highly recommend any bride to find their dress here.
I was very excited to go here because I heard a lot of great things. It disappoints me to make this review but I feel it would do an injustice to other brides not to. I had a great initial experience of picking my dress but I went here for alterations too and thats where things went downhill. My first fitting I did not want to have anything taken in because I was losing weight. However my second fitting was where they pinned everything up to take it in. The third fitting was as if they let the dress out instead of taking it in! It fit almost perfectly the second time, it was even bigger on me the third time! (PS my measurements did not change from 2nd-5th, I checked) Then came the fourth time where it felt like nothing changed and they did a HORRIBLE job. The areas they took in parts of the lace was flapping out. When they took in the shoulders they didn't do it right at all (my mom used to work in a bridal shop and was completely appalled and asked during the 3rd fitting if they would fix it, still not fixed at the 4th which was suppose to be the final fitting). I had the same girl that sold me my dress and she acted like she didn't even know who I was (which I'm sure she sees a lot of people so I do not fault her for that) But I had a 5th fitting! YES 5!!! It took them 5 Times to get my dress right! And the 4th and 5th fitting were one week apart and I saw the same girl who sold me my dress and she did not even say Hi (I'm sorry but I'm sure you made commission on the dress you sold me and you cannot even say Hi to me?!) They were super unflexible with when I could come for my fittings. My last fitting (5, remember 5!) was the wednesday before my wedding (that saturday) AND I couldn't get my dress until after 4pm on that Thursday! I was 1 1/2 hours away from the shop! It took 4 1/2 hours there and back to get my dress that Thursday. I felt like my seamstress was completely incompetent and did not know what she was doing
I purchased my dress here because the service was great. I had Jessica help me find a dress and she was super helpful and authentic. I took a while before I could commit to my dress, so I had to come back a second time or two to try it on again before I knew for sure it was the one -- And this was not a problem for Jessica. I ended up making a custom change to the dress and it turned out beautiful. Jessica also picked the perfect size for me to order, because it fit so well when it arrived, I didn't need many alterations. Shopping for a dress was hard for me because there were so many beautiful ones to decide! But I made the right choice and definitely recommend Betsy Robinson's!