Betsy Robinson's Bridal Collection

I had the best experience at Betsy Robinson Bridal from start to finish. I had all my consultations with Taylor but throughout the whole process of finding my dress out of their extensive collection to alterations and finally picking it up I truly got to meet the whole team. Mallory, and her staff and beyond welcoming and I could not have asked for a better experience.

Absolutely wonderful people!! They make you feel so comfortable! I found my dress within 5 tries

I found my dream dress at Betsy Robinson! It was the only store I went to. They had so many dresses and styles, but I think it was only like my 4th dress that I absolutely fell in love with. Turns out, the style was designed by Betsy herself and it was being discontinued, so I bought the dress off-the-rack. Even though I didn't order the dress new through the store, they still let me do the fittings and alterations there. I also bought a custom veil from them that they found for me that matched the dress perfectly. The style was with a blusher, which I didn't want, so they helped us customize a circle style veil instead in the same lace. Everything turned out so beautifully! They were always a pleasure to work with, and I always felt that my dress and veil were in the best possible hands. I love my dress and felt amazing on my wedding day! Thank you, Betsy Robinson!

The team at Betsy's is amazing! Despite trying on what felt like A LOT of dresses, they helped me efficiently narrow down to my favorites and end up with a stunning wedding dress that everyone loved! The process for fittings was seamless as well. The team helped me decide what accessories to wear that would complement the style and beading of my dress, and didn't pressure me to buy any extras there.

Mallory and the staff at Betsy Robinson's are amazing! The entire salon made me feel welcome and pampered, something I found difficult as a plus-size bride at other salons. They had plenty of options for me to shop and they ensured my dream dress was exactly as I envisioned it. I chose to have my alterations completed at the salon because I trusted them to ensure top quality and the pricing was amazing for my budget. They were highly communicative during the whole process and the stylists remembered me each time I visited, even if I was not the bride they styled. This salon has great deals, a vast collection of brands, top of the line accessories, best in class stylists and staff, and offer a fantastic deal for their brides for gown preservation!

I had an amazing experience with Betsy Robinson bridal. This was our first bridal shop to make an appointment with. I had general ideas but wasn’t completely sure what I was going for. I was hoping to find something off the rack, since I was getting married just two months later, so I was nervous about finding something I loved that I could take home. My consultant, Taylor, was amazing about helping us look for dresses. We tried on several, and she was so patient as we re-tried on a few just to make sure we got the one we wanted. We landed on a style I hadn’t anticipated but loved. Because we were having a late Fall wedding, Taylor also helped us try on and order a fur shrug that we could have shipped in time for the wedding. We took the dress home off the rack, and getting the shrug in time was no problem. Everything about the experience was so welcoming. The people and the environment made it comfortable and easy to enjoy. The shop is also a short, beautiful drive out of Baltimore. I would definitely recommend this bridal shop to anyone looking for a great shopping experience as well as a beautiful dress.

I had my consultation with Mallory and she did a wonderful job. Mallory picked out a dress for me that made me feel absolutely beautiful. I am very grateful.

I just got married in July and all I can say is do not get your dress from here. Picking out a dress here was pleasant and fine, so I bought a dress for $1800. I am a size 0 across the line for all dresses. However, they ordered me a size 8. When they told me they were going to order me an 8, I was very against it. I said I wanted them to order my size, but they said this dress company has different measurements which seemed like a big exaggeration. A 0 to an 8....? So I went in months later to try on the dress that arrived. It was HUGE! It was hanging off of me, one of the straps was way longer than the other, and one of the cups was way bigger as well. My mom said it looked like I was wearing her bathing suit (lol). When I said that it looked off, they took it to the back to "measure" it. Of course, the dress was "perfect" and the girl working there said my shoulders and busts were disproportionate. I have NEVER had an issue with this with any dress I have ever worn because it is not true. I was then told that the alterations were going to cost more than the dress. This whole place is such a scam. They order sizes up on purpose to take your money when they could easily just get you your size. In the end, I ordered a size 0 online and what do you know, it fit me perfectly and I just needed to hem the bottom. They wouldn't take the dress back even though it was unworn. So now I have two wedding dresses.. and spent WAY too much money. Be careful buying dresses!! Do not let them pressure you into ordering a weird size. And stay away from here unless you are willing to blow your money and add stress to your life.

Betsy Robinson’s was my first and only bridal salon I went to and found my dream wedding dress! Chelsea was my bridal consultant and she helped me find the perfect dress! The alterations were perfect and flawless…I had the best experience going here! Highly recommend!

I had the best experience with Betsy Robinson Bridal. I had previously gone to another bridal boutique where they made me feel high maintenance for asking for something that had no rhinestones and not poofy, and was feeling really defeated until I came here. The woman helping me pulled dozens of dresses that I loved, and I found one that I fell in love with. When the dress came in and was a little bit too short, they contacted the designer of the dress to get extra pieces of appliqué/fabric shipped over to them, and their seamstress sewed them on flawlessly. I felt beautiful on my wedding day thanks to them!

Betsy Robinson’s Bridal Collection was amazing to work with! Before I visited, I had sent them a few dresses that I liked and they made sure to put them aside for my visit. I tried on the first dress and immediately said, “This is the one.” Ashley (I think that was her name) agreed that it looked amazing, but still had me try on others just to make sure. Even though I still went back to that first one, I appreciate that she suggested others so I could be absolutely certain. It can be a little nerve-wracking to get undressed in front of a stranger, but Ashley made sure I felt comfortable the whole time and she was very professional. I also got my dress altered at Betsy Robinson and the seamstress had such great attention to detail. She extended some of the embroidery on the side of my dress to cover a tattoo and it looked completely seamless like the dress was made that way! She made sure the dress fit me perfectly and felt comfortable. Thank you Betsy Robinson for the wonderful experience!

I had a wonderful experience even in the peak of COVID19. Associates were wearing masks. I always felt safe during my fittings. On top of that, the seamstress does amazing work, my dress fit perfectly. I felt like a queen on my wedding day. Thank you

If you're a person of a certain color, a spy will be dispatched to CONSPICUOUSLY monitor your movement throughout the salon. While Betsy Robinson fawned over brides-to-be, my neice was always relegated to the back of the proverbial bus in the salon. After spending thousands on a bridal gown, veil and fittings, we were, repeatedly, treated like common criminals at this establishment. If you like to be treated with dignity, take your hard-earned money and business elsewhere. DO NOT allow Betsy Robinson to destroy your bridal experience. In the end, Betsy Robinson demonstrated her true colors: Betsy Robinson did not place my niece's gown in a garment bag --Betsy Robinson placed the gown in a pink plastic bag. The experience has been traumatic for my neice. She refused to relive this terrible experience by writing a review. We purchased another gown for my niece at Carine's Bridal Atelier. The experience at Carine's Bridal Atelier was professional, impartial, excellent and exceptional! Betsy Robinson, we are contributing members of society too. Rachel from BBBC, you were wonderful ❤

I have had a great experience purchasing the gown at Betsy Robinson’s. Their selection of dresses is unparalleled (as is their patience) and can satisfy even a picky bride. Ashley did a fantastic job helping me find the dream gown. As for alterations, be prepared, they are a process: it took us 5 appointments and a lot of diligence to get everything perfect, but I am very happy with the end result. Rachel has been with us through it all, and she is an alterations saint, – the most attentive, patient, and helpful, – I could not have asked for a better attendant.

My experience at Betsy's was overall quite lovely. The consultant had a good balance of pulling dresses based on what I was looking for, but also being supportive of my (very opinionated haha) family pulling in some picks of their own. She also did a great job of being in the dressing room to clip me into all the dresses (which I had issues in at some stores). However, I was disappointed to find that--even though I am not plus size, I am a size 6/8 in regular clothing--most of their sample sizes were too small for me. As someone who already has body image issues, it was really disheartening to barely fit everything over my hips! If you do use Betsy Robinson's (which I recommend!), definitely make them your first appointment, or at least 24 hours after any other appointments; they have a policy where you have to pay if you no-show/cancel your appointment within 24 hours, so I was put in a position where I found a dress I loved in the morning, but had to attend this appointment in the afternoon to avoid losing money.

I said yes to the dress yesterday at Betsy Robinson’s Bridal, and I woke up still smiling about the entire experience. I got to meet Mal, who encouraged my family and me to look around and pull anything we found that looked interesting. The layout of the store was very organized, and the dress selection was the best that I had seen in the area. Yes, it’s fun to try on gorgeous gowns, but I’ve come to realize that it is the people around you who truly make finding your wedding dress a delight. My family and I instantly connected with Mal. Mal made me laugh and feel comfortable throughout the entire experience. Thanks to Mal’s positivity, insight, energy, and professionalism, dress shopping became one of my favorite experiences in planning a wedding! It was lovely getting to talk to Betsy as well; she was an excellent help throughout the process, and the appointment felt incredibly personalized and special. Betsy and Mal, thank you for your time and help!

This boutique was extremely salesy. They will say and do anything to convince you that this is the perfect dress for you. The store felt dingey and the dresses honestly felt dirty compared to every other boutique. Plus, it was significantly more expensive than all other locations. To top it all off, the sales team forces you to undress completely in front of them and they physically put you in the dress. Every other boutique allows you to step into the dress alone and then they assist in zipping you up. This store made me feel uncomfortable and I would not recommend to anyone.

Betsy Robinson is AMAZING! The entire staff is so nice and so helpful! My older sister bought her dress from Betsy Robinson so it was first on my list to visit! I never felt pressured or uncomfortable. I tried on several dresses and then Ashley recommended a dress based on a style we ended up liking and she hit it out of the park. The dress she picked out was amazing! I went elsewhere but just kept thinking about THE dress. I then scheduled an appointment to go back and we SAID HECK YES! I could RAVE about Ashley and how great she was! Her personality and vibe was great! We were also able to pick out a color for our bridesmaid dresses which was a bonus. Thank you for a great experience!

Great experience working with the staff at Betsy Robinson! I had a great experience picking out my dress and everything was perfect. Thank you to the team at Betsy Robinson!

Betsy Robinson pretty much saved my wedding. I purchased my Enuara dress at her store expecting to receive it on time – about 4 months later. Then came COVID and so did the delays. Through no one’s fault, my dress was stuck between the makers and me for two months – perilously close to the wedding. Betsy stayed in close contact the entire time and personally called to reassure me that I didn’t need a backup dress. Then, she made the call I’d waited so long for – my dress was in and we could begin alterations immediately. She was there for my fittings, making sure everything was just right and I took my dress home with a few days to spare. It was gorgeous and perfect. I can’t tell you how much Betsy’s personal service meant during these uncertain times. While dealing with closing, and restrictions on re-opening and all the things on the business side, she kept her brides as her top priority. I went back after our wedding to show her some pictures and she chatted with me for 20 minutes. That’s the personal touch Betsy brings and what every bride needs for her best day of her life.

They will tell you whatever you want to hear to make a sale. The sample sale dress I bought was purchased under the assurance that the alterations I wanted done (to the neckline) were possible, and that was the only way I would “say yes” to the gown I ended up purchasing. The salesperson (who was very helpful despite what went on afterwards) got a seamstress and Betsy herself to give their thoughts on what could be done for the dress. They both convinced me that the alterations I wanted were very straightforward AND fit within my budget. They were not doing alterations at the time, but assured me I could find any seamstress near where I live (an hour and half from Betsy’s) and they would be able to handle the alterations. So I bought the dress with the expectation of finding someone near me to alter it. My excitement turned to dread after going to several seamstresses near me and they told me any of the following: - We aren’t capable of doing what you’re looking for, and don’t believe anyone who says they can because it won’t look like what you are expecting - We can do something near what you’re looking for, but it will cost the price you paid for the dress to do the alterations, therefore making the dress significantly over my budget - This can’t look like what you were told that it could look like for these specific reasons I called the store and spoke with Betsy twice to speak about the situation and what I had learned. While the sales people were very polite and sympathetic, when I spoke with Betsy she said she couldn’t take the dress back (even though “wouldn’t” is what she really meant), but she could do the alterations at her store. I explained they were too far away for me to come get the alterations done (which I explained in my initial visit), and I had no trust in their ability to make the alterations anymore after the other opinions I got. On top of this, I have a friend who had a bad experience with alterations at Betsy’s (she was charged three times more than she was quoted and they did not do what they told her they would), so there was no way I was going to pay them to ruin the dress I already overpaid for. I offered to pay a restocking fee or let them buy it back from me, to which Betsy replied “I think I already have plenty of dresses”. I wasn’t really expecting for them to take the dress back, because I understood the conditions under which I purchased the sample gown (no returns), but hoped they might have some kind of integrity in what they sell. They took advantage of a quarantine bride running out of time to find a dress, and I paid the price. If you find a dress you like perfectly, as is, great, but don’t listen to what they say about alterations.

The collection is large and the prices are right! I had a fantastic experience saying yes to the dress and an even better experience with their alterations department in house. Their consultants are AMAZING, kind, patient, and knowledgeable. Rachel and Olga were my girls throughout the entire alteration process and I was insistent on seeing them each time we went in!

After visiting about 5 or 6 other bridal shops, Betsy Robinson had my dress! Rose was assisting me and was such a huge help! She was very understanding of my style and budget and didn’t want me to waste any time in dresses I wasn’t feeling. I also got my veil there too and will be bringing my bridesmaids back! This place is amazing! Definitely recommend as it was gorgeous, easy, friendly and reasonably priced! (My dress was on the sample sale rack!) It was a dream on my wedding day, so comfortable and easy to move around and sit in! I received so many compliments!!

I had visited a few other stores before coming to Betsy Robinson's, and really didn't have great experiences at other places so I was really dreading visiting another store. But I had such a great experience at Betsy Robinson's. I had Tiffany helping me and she was super patient and thorough. I didn't purchase my dress that day as I wanted some time to think about it because I had found THREE dresses I loved. I felt no pressure to buy my gown that day and had the option to come back during the following week to still get the trunk show discount. I came back a few days later and was helped by another consultant who was also great! I ended up purchasing that day! I also had all my alterations for my dress done at Betsy Robinson's and while I think I paid more than seeking out an outside seamstress, I think it was worth it for the quality of the work and the timeliness. I also ordered my veil through them and it was perfect. I was so pleased with my experience and would definitely recommend the Betsy Robinson team to future brides!

First thing first, their customer service is incredible. Everyone was friendly and engaging and you really felt like everyone was there just for you. As soon as we walked in the receptionist greeted us, confirmed our details, and invited us to browse around or sit and wait for our consultant. Our experience at Betsy Robinson’s was great and we would recommend giving them a try.

To start, Betsy Robinson’s staff was beyond amazing and wonderful to work with... from the very first phone call, making my appointment, to meeting with my consultant. Everything was done with such ease and in a way that I immediately felt like I was part of a family. The consultants are very knowledgeable and paid close attention to the details that I was looking for in my dream dress. They listened closely and pulled gowns that were, to say the least, absolutely stunning!! They helped me find the PERFECT gown, to which I said ”YES to the dress!!!” I can NOT wait to wear my gown on my special day !!!! Everyone was super helpful, even when I went back to purchase my beautiful veil and jewelry, as well!! I can’t say enough wonderful things about Betsy Robinson’s!!! Save yourself the trouble and start your journey with the true professionals.... you’ll be glad you did.

The team at Betsy Robinson was nothing short of amazing!! They have an enormous selection and was the first place I went to find my wedding gown. I tried on a number of dresses picked out by my Mom, my MOH, and myself; but the dress that I ended up choosing was picked by my consultant, Tiffany. I was hesitant at first but once I tried the dress on, everyone knew it was made for me. The team was very patient as I came back for a second appointment to make my decision and encouraged me to see what everyone else saw. I could not have picked a more perfect, stunning dress. As I went through fittings, my alteration consultant, Rachel, and my seamstress, Paula, were also an absolute delight to work with. My alterations were completed quickly and flawlessly. My dress fit like a glove and Paula was very helpful and easy to work with. Rachel showed us my complicated bustle on more than one occasion. I am so thrilled with my experience with Betsy Robinson and would recommend to all brides!

Bought my dress today from Betsy Robinson and had a fantastic experience. Ashley picked out the perfect dress and was a pleasure to work with. Can't wait for it to come in.

Most amazing bridal gown shopping experience! The staff is amazingly helpful and work hard to make sure they find you a dress that not only looks amazing on you, but fits within your budget! Went during a designer trunk show and got to meet the designer and try on dressed they pulled for me. Extremely personalized experience where they make you feel so special! Would 100% recommend this bridal salon to anyone looking to find their dream dress!

Betsy Robinson was great at finding me the perfect wedding dress! I worked with Lauren and she was so sweet and made great dress recommendations. After I found my perfect gown, I also did the fittings and alterations with Betsy Robinson. They did an awesome job with that as well. Plus, some of my bridesmaids ordered dresses here and they all looked beautiful. The only small issue we had is that no one told us when the dress arrived or when the bridesmaid dresses arrived, we had to call the salon both times to confirm. I definitely recommend calling them or email, much faster response time!

Everyone at the store was amazing throughout the entire process!! Their selection is amazing. I tried on about a hundred dresses but found my perfect dress on my first day out. Auga (sorry if spelt wrong) the seemstress was a magician. My dress was about 3 sizes to big when I went for fittings and through all the extensive beading and bodice work she made it perfect in the end. I am still amazed by her! We loved the store and selection so much my mother even got her dress there as well!! I cannot fully express how amazing they all were and welcoming every time. They helped make that moment of the wedding planning special!

Betsy's was the second shop I visited for a gown and I'm so glad I went. The entire staff, including front desk staff, gown consultants, and seamstresses, were lovely to work with. My consultant, Ashley, provided really wonderful guidance while I was gown shopping and I found my absolute dream dress. Do yourself a favor and start your dress search here!

Great experience! They have so many dresses and treated me so well. Rose was wonderful to work with. I showed her a picture of a dress that I had tried on at a salon out of state, and she came back with a practically identical dress that I ultimately said "yes!" to.

Having purchased a bridesmaid dress here before and having no problems I decided to go here for my wedding dress. The appointment went swimmingly, the staff was wonderful particularly Brian and Molly. My dress in the end looked great, but it wasn't without some alteration issues. I would definitely recommend this salon, but would stress that you discuss alterations during your appointment after you have chosen your dress and have a clear direction to avoid any confusion down the road.

I had a dream experience at Betsy Robinson Bridal. Not only was my consultant, Gina, absolutely fabulous at picking dresses I envisioned within my price range, she was so kind. My appointment wasn’t rushed and even Betsy took the time to visit as I was choosing my dress. Would highly recommend to brides who are nervous about dress shopping - it was a breeze!

I had a great experience with Kim! She was so patient and helped me find the perfect dress! I haven’t gone back for fittings or anything yet, but I’m very happy with the experience I had!

The woman I worked with, Rose, was great - she was very helpful and found me something I loved. This place has a straightforward attitude that was refreshing, and it was nice to try things on in the right size, they had a good range.

Best bridal salon I went to. All of the staff was welcoming and friendly, they made sure that I had the best experience possible. Loved it here and Rose was amazing!

This was the first bridal salon I had gone to and it was the first time I tried on wedding gowns. Allie was my consultant and she was absolutely amazing. I felt very special and heard about my thoughts, opinions, and feedback on the dresses. I never felt pressured to purchase my dress and was given many options in my price range. Ultimately, I left deciding to think about the dress but then returned to see Allie again that very day to purchase my dream dress! I really enjoyed my experience at Betsy Robinson Bridal Collection and Allie made me feel truly special. I highly recommend this bridal salon to anyone shopping for their wedding gown!

Had a great time at the recent Watters trunk show. Although it was very busy in the studio, Gina helped me feel special and was very patient. We ended up finding the most magical dress ❤

My visit to Betsy Robinson started out pleasant, with a pleasant greeting from the staff at the front desk. There is a wide variety of dress selection. However, as I got down to the final favorites, I began to realize maybe that wasn’t the day I was making a purchase. I said that I just wasn’t feeling sure yet, and was met with frustration from my consultant, who then also told my mother that she should say something to me to push a decision. We also had dollar amounts thrown at us constantly as if that would convince us to pull the trigger on the spot. Dress shopping is stressful as it is because you want to feel gorgeous on your big day, and I just wasn’t feeling like I had found that yet. Not only did I leave without a dress, but I found a gorgeous one from a genuinely patient consultant elsewhere that made me feel comfortable the very next day.

I went to a salon before coming here and had THEE worst experience ever. I felt rushed, bullied, and pressured to buy something I didn't love. NOT THIS TIME! Betsy Robinson's Salon made me feel so special- they offered an individualized consultation, stayed within my budget (which was SUPER important and helpful) and my consultant could not have been more supportive. She really listened to what I wanted and pushed me out of my comfort zone (just enough) so I got the full experience. Seriously, if you live in the area and don't come here, you're doing yourself a disservice. I almost wish I didn't find my dream dress so I could go back!

I had the best experience with Betsy! They made me feel like a princess with every step! Even down to carrying my dress to my car for me!!! My dress was absolutely stunning and got so many compliments!

I had the BEST experience at Betsy Robinson's Bridal from start to finish! I literally felt like I was on "Say Yes to the Dress" at Kleinfelds in New York City. I worked with Laura, Betsy, and Brian and they were simply fantastic! I found my dream gown at a trunk show they hosted, but wanted to make a few alterations to the sample. They were wonderful at communicating my ideas to the designer and my dress arrived looking exactly as I had expected. The alterations process went very smoothly and I always looked forward to going to the salon because everyone is so kind and inviting. I also purchased my veil, headpiece, and a matching bracelet from Betsy's, which perfectly completed my look. My bridesmaids also got their dresses at Betsy's. I truly cannot say enough good things about my experience and highly recommend all brides to get their dress at Betsy's!

So I walked into Betsy’s shop on a last minute whim, just hoping to get an idea of what style I was interested in. Was NOT looking to or planning on actually buying a dress. Our appointment started a little late, but it’s because each consultant takes their time! Ashley was PHENOMENAL! She was so patient, insightful, and even helped me figure out my dream style (which was sooo unexpected!) The whole staff was so friendly, welcoming, and not pushy! 10/10 recommend!

Betsy Robinson had a great selection of dresses and cheery consultants, however my experience was not ideal. I bought my dress at Betsy's during a trunk show, specifically because the designer was there. Several things went wrong and my dress was ordered in the wrong size. Luckily I didn't wait to go in and try the dress on, as the receptionist recommended, so I had time to fix the problem. From what I saw, there was a breakdown in communication between the designer and Betsy's staff - which led to me getting misinformation and not one but 2 incorrect, unwearable dresses. I had to make several calls into the shop to find out what was happening with my dress, never once did I get an update without prompting them. When I requested to speak to the manager or Betsy herself, that also took several tries. Not all the blame is on Betsy Robinson's shop but it took way longer than it should have for Betsy to step in and take control of her staff, their errors, and my situation. Ultimately, Betsy helped me and was reasonable in helping to remedy the situation. But it caused me a lot of headache along the way.

Amazing experience and knowledgeable staff. Olga altered my dress and did a great job.

Betsy Robinson’s Bridal is the best place to buy a weddding dress!! I shopped at about 3 local bridal salons and had the best experience here! As a plus size bride I was very nervous as to what limitations any bridal shop would have as far as sizes to try on. I called ahead and spoke with a lovely receptionist who ensured me I would have wide selection of dresses for plus size. Still hesitant and nervous, I went to my appointment and had a great time. Everyone was so welcoming and just nice. Yes, there were a lot of dresses for my body type and price range. It’s a larger salon than the others I went too.. so it was since to see the wide variety of dress and styles and sizes. My consultant, Ashley, was amazing, and she helped me find my dream dress!!! Even the owner, Betsy, greeted me and assisted in my appointment. That was so cool! I would absolutely recommend this bridal shop as the #1 place to go!!

I had an amazing experience at Betsy's! I went during a trunk show for Essense of Australia. I thought for sure I would be leaving without finding "the one." It was getting late.. Finally found the dress! My consultant was very accommodating and patient. Met with Betsy as well and she was very personable. Olga did my alterations and I was so glad she did! I felt stunning in my dress which is how every bride should feel!

I would absolutely recommend Betsy Robinson’s Bridal to any bride getting married!! They have an awesome selection of wedding dresses. They also have bridesmaids dresses! I am a curvy person and I was pleasantly surpised at the amount of wedding dresses thay had to fit my shape! I had a very nice experience with everyone I met from the staff. I was so happy on my wedding day because of the great work the seamstresses did on my dress! Betsy Robinson’s bridal collection played a big role in making my wedding day a dream come true!!

My husband and I decided to renew our vows about 2 years ago. I’ve always loved 1920s vintage, glamour looks. Where else than to have a southern New Orleans wedding. It wasn’t easy finding a dress that fit that style, of course searching through Pinterest I came across the Enzoani Leonie gown. The only bridal store that carried the dress was Betsy Robinson, the service was amazing and of course I fell in love with the dress once I saw it. From the purchase to the fitting and alterations everyone was so kind and great in service. It took me more than an hour to travel onsite, and with traveling to New Orleans they were accommodating to my busy schedule and shipped out my dress for me. I would highly recommend Betsy Robinson Bridal for any bridal services, Thank you again for making my vow renewal so special.

I had a great experience shopping for a bridesmaid dress. My consultant showed me all of the options available from the designer the bride selected and was very patient with me while I tried each one on. I was impressed by the selection that was offered, especially since the store is small in square footage. The store is clean, all of the employees I encountered were very friendly, helpful, and professional. My consultant also showed me their collection of Thomas Knoll jewelry, and I found a cute, affordable set of earrings to pair with my dress. Overall, the whole thing couldn't have been easier. I would definitely shop there for my own dress!

Love love LOVE Betsy's! My mom is actually the person who found them when I was looking for my dream dress, and I'm so glad she did! The staff was always very welcoming, friendly, and helpful, in particular Ashley was the person I worked with the most and she was SO kind and funny-mom and I both loved her and can't rave about her enough. I think there was a good price range for different budgets, I was very pleased to find my dress for about $500 under budget. My Toni Federici veil was a bit of a splurge, but for one of the biggest days of my life, it was worth the money (I was given a discount for getting it the same day as my dress, so that was nice that it did save some money there). I give Betsy Robinson's a 5 star rating without hesitation, however, the one and only thing that I think would be an added improvement would be if they served champagne (or even sparkling cider) to give and added touch of fanciness to the experience of their store. Overall though, Betsy's did not disappoint at all!

I had a great experience with them. My dress is gorgeous. I saved 10% on a trunk show. Then dress came in early and I received a call and email. They have a great variety of styles and price range.

I absolutely love my dress my stylist that helped me find my dress Ashley was AMAZING! However the process of getting my dress altered afterwards was not fun, it took 4 alteration sessions ( technically 6 they had to correct things 2 more times during my last session, 2 weeks before the wedding) to get my dress correct.... my first alteration technically I found out wasn’t even an alteration it was just to see my dress so I had to schedule my “ first” alteration appointment where they took in 2 inches all the way down both sides of my dress (*note I had not lost or gained any weight) charging me an $450 for alteration ( which they said was lower than average) I told them that 2inches on both sides of the dress seems like I was given the wrong size and they just kept repeating that the pamphlet they gave on initial payment of dress said to expect $500+ in alterations on average.

I had already gone to 3 different stores shopping for dresses. Today I had an appointment at Robinson’s Bridal. OMG! I am in love! By chance I got the highly sought and highly recommended consultant Ms. Rose! With all the reviews I say online recommending her, as soon as she introduced herself, my heart melted and I knew I was in good hands. Ms. Rose listened to my concerns, my needs, and my wants as a PLUS SIZED BRIDE! She ended pulling 3 dresses but the first dress ended up being my dream dress. She paired it with accessories and a veil and I cried. Lucky for me, the dress was on sale for Labor Day. The staff was so nice, Ms. Kim the manager came to congratulate me. Michael helped me close out the sale and every took under 2 hours. Ms Rose has 19 years experience for a reason!!! She is absolutely amazing!!!! I wish I could give 10 stars. I got a “Say Yes to the Dress” experience right here at Betsy Robinson’s!!!!!!

I got a great dress from Betsy Robinson. I let the moms do a lot of the decisions and critiques because I don't know a lot about these things. They seemed to find the seamstress a little lacking, but she did do what they wanted after she figured out what it was. The woman we worked with (possibly Ashley) was very nice and helpful. They have this cool thing now, backward boleros, that make modesty easy! We took mine to somebody else to get it lined, and then our seamstress attached it and it looked very nice. Betsy Robinson has a beautiful selection of gowns for different price ranges.

We had the best experience today at this bridal shop. My consultant, Rose, knows her stuff! She made sure I left with my dream dress and even Mrs. Betsy Robinson herself helped with making sure I was happy and comfortable. No one was pushy and I felt like I was on my own episode of say yes to the dress! I would absolutely recommend making this a stop for your dress shopping.

I don't like being the center of attention; I hated the spectacle of bells, podiums, and judgmental looks from strangers when trying on dresses. I had been to 3 other salons and the dress-buying experience was awful and overwhelming. I came to Betsy's and told them exactly what I wanted in a dress and my extreme aversion to the traditional experience, and Laura was amazing and accommodated everything. I found my dress, a little bit more expensive than I wanted, but was happy to check it off the list. After that point, it was downhill. They way underquoted my alterations and didn't seem to care when I called them out on it, were extremely condescending when I told them my veil budget, and were very rude at my final fitting when I brought in all my accessories (including a veil not purchased from their store) and essentially told me I looked good enough for MY budget (I'm a public school teacher, and I told them that). At the end of the day I got the dress of my dreams, but with a super high price tag and humiliating memories of the experience. They temporarily ruined the excitement of getting married during alterations; I came home crying each time. Go here only if it's your last resort and can't find a dress elsewhere.

Was super disappointed in my experience with Betsy Robinson's. First of all, the sales person I got was rather pushy and wasn't very upfront about the cost of alterations. We went back a second time and specifically requested someone else on the phone but when we showed up they gave us the same person. But the reason I'm writing this review is because even though I ended up paying more than half of what my dress cost in alterations my dress broke right before the reception, after less than 3 hours of wearing it. The strap just completely came off and we had to safety pin it for the rest of the night. It wasn't the end of the world but when you pay that much money you expect a dress to hold for at least one night...

Betsy Robinson’s Bridal Collection is ultimately the most spectacular bridal salon in Maryland. I shopped at several bridal salons throughout the greater Baltimore area, but Betsy’s team of consultants, especially the salon manager, Kim, were by far the most attentive, understanding, helpful, respectful, patient, and supportive. Since both sides of our families and a lot of my girlfriends are from out of state, I had to constantly go back and forth to Betsy Robinson to try on dresses for both our moms and friends. Every time I went back to Betsy, they welcomed me with open arms. Kim helped me find my dress, and it was perfect for my personality and wedding style. I couldn’t have asked for a better wedding dress shopping experience, so THANK YOU Betsy and your amazing team of consultants for putting me in my dream dress!!!

I can’t say enough good things about my experience at Betsy Robinson! I had been to the store twice when my friends were picking out their dresses and thought of them for my own dress. After having visited many stores in DC, I was surprised to see that thief selection was even better! Within 30 minutes of walking in and explaining what I had envisioned for my dress, I was trying on 3 dresses all of which I would be happy to wear on my wedding day. Their alterations team did wonders to make the dress fit and everyone was professional, courteous and punctual. Great team all around!

As a plus size bride, I was so nervous about the shopping experience. Kim made me feel like a supermodel during all of my appointments. I felt like I was on Say Yes to the Dress. There were SO many options, the words "plus size" were NEVER used and everyone was so attentive to myself and my bride tribe. I cant recommend them enough!!

The shop is gorgeous and beautiful! The staff made me feel welcome and special every time I went in for a fitting. They would have scored a five, but I did have difficulty with my dress fittings. It took five fittings as opposed to three to fir my dress. The seamstress did not want to take the dress apart to make the alternations needed to the chest, which resulted in a last minute, stressful alteration. All in all the dress turned out beautiful! I do wish the seamstress made the correct alteration from the start, instead of avoiding the problem until the end.

Thank you so much to everyone at Betsy Robinson's Bridal Collection! I found my dream dress and it was truly a very special part of the day. It was amazing to find my Enaura dress and be able to meet the designer. What a wonderful thing to be able to work with them on making my dress exactly as I had envisioned! The fittings were so easy and made my dress fit so perfectly. The day of when I stepped into my dress it was everything I had imagined and more! I am so grateful to everyone who helped me pick out my dress, my bridesmaid dresses and my accessories. The veil and comb complemented my dress and pulled everything together beautifully! Best place to find a wedding dress (and so much more!)

Terrible experience here! The woman who helped me during my appointment was extremely unprofessional and rude. She made my mom and I feel like our budget was low and rudely pointed out the section that we would be limited to. She rushed me through trying on each dress and even made me take off the dresses on my own. I’m definitely not a princess but coming from an experience at another salon that was extremely enjoyable, I felt so disappointed and upset after leaving here. When I got home, I emailed the store to make them aware of what a terrible experience I had, and no one contacted me or acknowledged my email.

I went in and thirty minutes later had the dress of my dreams! I told them what I was looking for and they pulled 5 dresses that were all perfect and out of them one was just the best! My following appointments they were always very busy and sometimes I had to wait awhile for my appointments to actually begin but the staff was amazing, alterations were perfect, and they just made sure i had everything I needed.

I had an amazing experience with Betsey Robinson's from start to finish. My consultant Meghan was fantastic - she was patient and listened to exactly what I was looking for, didn't rush, gave great suggestions and helped me find exactly what I was looking for in the end. The alterations team was also wonderful, they made all of the changes my dress needed and it could not have fit more perfectly. I can't recommend Betsey Robinson's more!

Beyond horrible experience with this salon. I would never recommenced anyone to this shop. See below for email/complaint sent to their manager about our experience.... To whom it may concern, I was in your shop on Saturday with my friend as she was shopping for her wedding gown. I wanted to let you know how incredibly disappointing, and frankly unprofessional, our experience was. Our appointment was scheduled for 3:45pm, we were finally called back at 4:10, and started our appointment with Brian. Brian informed us that we would be working with Tiffany, but he took note of all of the things that would be important for the appointment. Tiffany never came to introduce herself to our group, and things deteriorated from there. I'd like to point out that prior to this appointment, we had two other lovely experiences at other boutiques, in which the consultants were friendly, engaged and helpful. Our first issue with Tiffany, came when she forced the bride to try on all dresses with a pair of thick black leggings on since she did not have on the correct underwear. This can't be the first time a woman has arrived with the wrong under garments on. As you can imagine, trying on white dresses with black leggings underneath, doesn't really create the best look. Perhaps the biggest issue with Tiffany was the fact that she body shamed the bride in every dress she put on. It is common knowledge that sample sizes at bridal boutiques are not intended to fit every bride who comes through the door. However, how rude of a consultant to repeatedly point out that a dress doesn't fit or isn't the brides size...we know that already! Tiffany would explicitly say "that dress is too small for you"....are you kidding me? There is absolutely no need to continue to point out how something doesn't fit properly. Furthermore, our friend told us that Tiffany didn't speak a word to her in the dressing room, and would completely dismiss a dress if she didn't think our friend could get into it. We observed the consultant in the appointment next to ours being warm and friendly with her bride. Bringing over different accessories that helped the bride envision what the dress might look like on her wedding day. Not Tiffany. There was little to no interaction with her, and she most certainly didn't try to make the bride feel beautiful. One would think that a bridal salon would want their customers to leave feeling great about their experience, and want to come back to finally purchase their gown from you. I can assure you that our bride will not be back in to your store or give you any business at all. In hindsight, we should have listened to our friends who have visited your shop in the past as well as the online reviews of your store, as nearly all of them point out terrible customer service.