Betsy Robinson's Bridal Collection

Excellent service!

The staff was very helpful in accommodating my need for a modest gown....the price, timing of the order etc was perfect!

Loved the shop, LOVE my dress

I'm extremely petite, so I was nervous to go dress shopping. The staff was awesome and made the experience exactly what I'd hoped for. I also really love how the boutique is set-up - they ask you your budget, and then don't even take you in the rooms with dresses priced above... Read More your price point, so the temptation to break your bank isn't a factor. The alterations were perfect too!

Wedding gown to die for!

Betsy Robinson's Bridal Collection has the highest quality wedding gowns from couture designers! I received so many compliments on my dress it was staggering. I worked personally with Maria (manager) and Betsy, and my dress fit me like a glove and had an elaborate,... Read More never-been-done before bustle. My recommendation is to make sure that you are working with a staff member who is attentive and knows what they are doing, or else you will not be as happy with the outcome.

Betsy Robinson's Bridal Collection was wonderful to work with. My initial consultant, Jessica, was AMAZING and truly made the whole experience worth it. I had two dresses I liked and we had approval to take one dress, cut the top off and create a new top since I didn't like... Read More the top of it. When I got the dress in and tried it on, the seamstress worked with me to rearrange the top of my dress without totally tearing off the whole top and starting from scratch. I ended up wanting to put it back to the way it was originally after 2-3 appointments, and they were very understanding and gave me the dress of my dreams. My only poor experience with them was when I came back to get bridesmaids dresses - the consultant was very standoffish and rude, not offering assistance or much help. I brought this concern up to the head of the bridesmaid department and she took care of it for me. Overall I am very pleased with my experience and would happily choose Betsy Robinson's again!! Thank you for making me feel like the most beautiful bride ever.

I highly recommend Betsy Robinson as a great place to start your dress search in the MD area. I went there for my first attempt at trying on dresses and walked out with the dress of my dreams. I think a good dress experience is based on your consultant and I couldn't have asked... Read More for anyone better. Meghan at Betsy Robinson was so patient and helpful, she kept the entire appointment moving along but never once did I feel rushed. After trying just about every shape, fabric and style available, Meghan pulled the most perfect dress for me. She really listened to what I liked and what I didn't like, and helped us find my dress. If you're going to Betsy Robinson, make sure you ask for Meghan! You absolutely will not regret it!

We had an amazing experience. The staff was always so helpful and they gave me my beautiful wedding dress! My photographers even commented on my dress the day of. They said they photograph a ton of wedding dresses and Betsy Robinsons does the BEST at packaging the dresses. You... Read More know your dress is safe to transfer when you buy from Betsy!

I loved Betsy!! My dress was perfect and the alterations were too!

Betsy Robinson's Bridal Collection went above and beyond for me. I got married in Boston but I am currently living in Baltimore. The most stressful part of wedding planning was trying to figure out how to get my dress to Boston - I voiced this concern and the staff was on... Read More it! Their shipping specialist said no problem they deal with this all the time. They even made a few calls on my behalf to local bridal shops in the North Shore Boston area so I could have it pressed and steamed for pick up. Their staff was overwhelmingly helpful and gracious to calm my fears. In addition to having my final experience be wonderful, my initial experience was just as good. Kimberly was my consultant and from the beginning of my appointment she gaged my facial expressions on what I liked and what I didn't care for, she stayed in budget and we found the one that made me feel like a "bride". Fittings were so much fun with Paula. She is a PRO! I had lost some weight and was swimming in my dress which was supposed to be a form fitting mermaid so Paula and I got to know each other from our several appointments. In addition to the body of my dress, I changed the neck line and added a belt - all of which she did an amazing job on. To top my bridal experience off; it was one stop shopping when the Thomas Knoll Handmade Jewelry and Toni Federici Veil Trunk Show was in town. I purchased my earrings, hair broach and my custom made veil. GORGEOUS! My dress was very plain and simple so these accessories made my entire look. I received SO many compliments on them on my wedding day. I am so lucky that Betsy has those relationships to two of the most incredible and top tier quality vendors or my look wouldn't have been complete. Overall I cannot say enough good things about Betsy Robinson's Bridal Collection - I highly recommend any bride to find their dress here.

I was very excited to go here because I heard a lot of great things. It disappoints me to make this review but I feel it would do an injustice to other brides not to. I had a great initial experience of picking my dress but I went here for alterations too and thats where things... Read More went downhill. My first fitting I did not want to have anything taken in because I was losing weight. However my second fitting was where they pinned everything up to take it in. The third fitting was as if they let the dress out instead of taking it in! It fit almost perfectly the second time, it was even bigger on me the third time! (PS my measurements did not change from 2nd-5th, I checked) Then came the fourth time where it felt like nothing changed and they did a HORRIBLE job. The areas they took in parts of the lace was flapping out. When they took in the shoulders they didn't do it right at all (my mom used to work in a bridal shop and was completely appalled and asked during the 3rd fitting if they would fix it, still not fixed at the 4th which was suppose to be the final fitting). I had the same girl that sold me my dress and she acted like she didn't even know who I was (which I'm sure she sees a lot of people so I do not fault her for that) But I had a 5th fitting! YES 5!!! It took them 5 Times to get my dress right! And the 4th and 5th fitting were one week apart and I saw the same girl who sold me my dress and she did not even say Hi (I'm sorry but I'm sure you made commission on the dress you sold me and you cannot even say Hi to me?!) They were super unflexible with when I could come for my fittings. My last fitting (5, remember 5!) was the wednesday before my wedding (that saturday) AND I couldn't get my dress until after 4pm on that Thursday! I was 1 1/2 hours away from the shop! It took 4 1/2 hours there and back to get my dress that Thursday. I felt like my seamstress was completely incompetent and did not know what she was doing

I purchased my dress here because the service was great. I had Jessica help me find a dress and she was super helpful and authentic. I took a while before I could commit to my dress, so I had to come back a second time or two to try it on again before I knew for sure it was... Read More the one -- And this was not a problem for Jessica. I ended up making a custom change to the dress and it turned out beautiful. Jessica also picked the perfect size for me to order, because it fit so well when it arrived, I didn't need many alterations. Shopping for a dress was hard for me because there were so many beautiful ones to decide! But I made the right choice and definitely recommend Betsy Robinson's!

I went into the dress shopping process not really knowing what I was looking for in a dress, and with the help of Pinterest and Betsy Robinson Bridal, I was able to find a dress that was stunning and perfectly fit my personality. They were prompt and extremely professional with... Read More appointments. If you can make an appointment to shop during the week over a weekend--do that--it was super busy when we were there on a Saturday, but I just think that speaks to how popular they've become. Jessica helped me find my dress, she was really patient and accommodating when I showed her pictures of dresses that I liked. They had a large, diverse inventory. We also found my veil and jewelry at Betsy Robinson. They made the entire process more fun and easier than I anticipated. I loved my dress!

Everyone at Betsy Robinson's treated me like royalty!!!! I tried on about 12 dresses which seemed to take some time. The girls were very helpful, never seemed annoyed by my 1,000,000 questions and calls. EVERYONE here went out of their way to help me feel special on every visit.... Read More The seamstress even finished my alterations in 24 hours knowing I was from out of town and needed it rushed. I highly recommend this place for all your bridal needs!!!!!!

The alterations process here is insane. I paid $2,000 for my dress and $500 in alterations. I had to drive out there 5 different times for alterations (you pay as you go) and I didn't even have a bustle. I also did not fluctuate a pound so there was no reason it should've taken... Read More 6 tries to get it right. The last fitting was the worst of all of them! They had taken my dress out instead of in and then claimed I lost weight. I hadn't lost a pound. The boning in the side hip area was also sticking out. The seamstress "fixed" it so that it looked fine while I was standing there but the minute I took a step, it would stick out again. I didn't discover this until the day of my wedding. My photographer and wedding coordinator were frantic trying to get rid of it right before the ceremony. We finally had to say "screw it" and I used my flowers to hide it during the ceremony. I had to get it photoshopped in all of my pictures because it looked ridiculous. It looked like I had a massive growth on my right hip. I reached out to two people at Betsy and never heard back from them on it. Solid customer service.

Betsy Robinson bridal salon had the only dress I fell in love with after going to three other places. The staff that worked with me spent their time and attention on me solely during my appointments. The seamstress added sleeves to my strapless gown to make it even more perfect.... Read More Every moment fittings was enjoyable. I would recommend Betsy Robinson salon!

I went to Betsy's after failed attempts at other salons. They squeezed me in for an appointment at the end of the day and still took their time with me to find the perfect dress. I was given the opportunity to pick out dresses that I wanted to try on and the consultant took her... Read More time with me and made suggestions as well. Sure enough, I found my dream dress. My bridesmaids also purchased their dresses with Betsy's since they had a great selection and you receive a discount on the bridesmaid dresses if you bough your wedding gown there. My only complaint with the bridesmaid dress shopping experience is they only had one consultant available to help multiple bridesmaids and she was unavailable to help us with pinning dresses and changing at times because other brides/bridesmaids would come in and pull her away from our appointment. When I went back to Betsy's for trunk shows to shop for jewelry and a veil, both consultants were very helpful, and i found exactly what I needed to complete my outfit. The turn around time on the dress and the accessories was great. I did have to reach out to the store to confirm if my accessories were in rather than being contacted, which slowed down my schedule a bit for having my hair trial completed. Overall, my experience was great. I would recommend Betsy's for wedding gowns, bridesmaid dresses, and accessories. I did not have anything altered with this store, so I cannot review these services.

I highly recommend Betsy Robinson's! They have the largest selection of dresses in the MD/DC/VA area and, unlike a lot of salons, they let you look through their dresses and try on the ones you want to try! I worked with Ashley G who was AMAZING! She asked all the right... Read More questions and listened to what I was looking for. She was patient, honest and provided excellent customer service. She made the experience so fun and relaxing...it was like shopping with my best friend! The first dress I tried on was THE ONE! The alteration process was a bit complicated with my dress, but Olga made sure it was perfect...and it was! I could not have asked for a better experience! Thank you Betsy Robinson's!!

I never write reviews, but I had such a poor experience at this salon that I truly felt compelled to. First, I showed up 5 mins early to my appointment with my entire party, and we sat around for 45 minutes without any word from anyone on staff as to how long we would have to be... Read More waiting. I finally went up to the counter and asked if we could at least look around, she rudely said "yes, but you can't touch any of the dresses". When I was finally taken into the back to try on dresses I had picked out, my group was not even given a pedestal to sit around, instead I had to walk out and look at a half covered mirror with them awkwardly standing around. I would understand if I was a walk-in why this might be the case, but I had an appointment. To make matters worse, after I tried on about 4 dresses and wasn't trilled about any, the attendant asked if I wanted to look around for any others.. I had already picked out the initial 4 dresses and described what I was looking for. I thought they were there to know the inventory and suggest options I may not have seen. I actually really liked one of the dresses I ended up trying on but was so appalled by the entire experience I didn't want to give them my money. STAY AWAY FROM THIS PLACE!

Actually didn't get to shop here because when daughter called for appt was spoken to so rudely she refused. I really wanted to give them another chance so emailed them to tell them about rude, saracastic receptionist and asked someone to call my daughter and apologize so she... Read More would consider them. She said they called and offered a lame apology as if she had done something wrong and never replied to my email. Guess they have plenty of business so no need for great customer service. You must go to Elegant Touch to be treated special.

I booked an appointment for 1 week after my engagement. I came in and Betsy (yes, she's a real person!) helped me. I told her the style dress I was looking for and she let me pick 5. When I tried on the 5th dress I looked at myself in the mirror and thought, 'huh, I didn't... Read More think this is what I'd be hearing on my wedding day but it looks right'. Betsy saw the look on my face and said she'd be right back. She brought in one more gown and helped me into it. As soon as it was zipped up (it was one size too small so I looked sooooo skinny!) I knew it was "the one". I was totally surprised to have found my dress on the first try but so happy with the experience. I would recommend Betsy Robinson's to any bride looking to find the perfect dress.

I was referred to Betsy Robinson's by one of my friend who got their dress from there. I had a great appointment and ended up buying the first dress that tried on! It was such a suprise but also a good relief to find a perfect dress at my first appointment. My alterations went... Read More pretty smoothly. I had to come in about 4 times, since I'm very curvy they were able to get the dress to fit me well in all the right places. I was very happy with the end result and was complimented on my look all throughout the wedding! I highly recommend going to Betsy Robinsons as you can get everything done there! Even bridesmaids dresses!

My experience at Betsy Robinson's was exceptional from start to finish. I worked with Maria (who unfortunately is not there anymore) who was extremely patient, kind and knowledgeable. We tried on a variety of gowns, some to please my family but in the end she knew what looked... Read More best on my body. She helped me complete the look with a beautiful cathedral length veil that I couldn't be happier with. I worked with Paula for my alterations and she also was great. My dress required quite a few fittings and tweaks and Paula was patient throughout the whole process. Anything that I had a question about or was unhappy with, she was determined to fix. In the end, the final product was better than I expected and I'm still getting compliments on my gown. The rest of the staff was always friendly and helpful. I got my bridesmaid dresses at Betsy's as well and Kelsey was great! She was very organized and made sure all my girls ordered in time. Overall, I had an amazing experience at Betsy's and would recommend them to any engaged bride!

I had such a great experience here. They had tons of dresses in my price range, and I found a stock dress that was just perfect. I was worried this place might be too pricey for me, but I stayed on budget and everyone was super friendly and low pressure. I can't wait to wear my... Read More gown and I highly recommend Betsy's!

Worst customer service experience I have had in my life! If you are looking to be treated terribly and waste hours of your time... this is your place! I scheduled my first appointment to try on bridal dresses at 2:30. Their policy is to give you a set amount of time for each... Read More appointment, but apparently don't hold anyone to that because they kept me waiting an hour! Apparently the bride before me had not yet finished, and they could not tell me when she would be done. They wanted me to continue waiting with no indication of how much longer I would be there. Why have a time limit if it doesn't really matter? I put in the time to research all the dresses I wanted to try on prior to my appointment so I could make the most of my scheduled time slot. I picked a time when three busy friends could come with me, and this experience wasted their time as well. Possibly the worst part was how flippant the team was when I told them I was leaving after waiting for an HOUR! Their response - "Ok, have a good day." They could not have cared less that we waited an hour and were planning to leave. I felt so disrespected I was almost brought to tears. I had gotten so excited to try on dresses only to be treated like I was disposable business... it was actually quite hurtful. Do yourself a favor and find a bridal boutique that cares about you and your valuable time... somewhere that will make you feel special during this wonderful time.

STAY FAR AWAY. First of all, the customer service is terrible. The majority of the girls are extremely rude and it is amazing that they are employed in positions where it is their JOB to be personable. Most importantly though, I bought my wedding dress there and when it came in... Read More it was NOT what I had tried on. After arguing for days with staff that the dress needed to be returned, it was sent back to the manufacturer, who not surprisingly agreed with me. Even though BR staff told me they would call me as soon as they heard from the manufacturer, I had to call and email them for weeks before I got a response. Even though the manufacturer says the dress is not fixable, and even though I have already gotten a much better dress somewhere else, BR is refusing to refund my money, saying that I can use a store credit towards bridal accessories ONLY. $1,000+ on accessories? Seriously? Betsy Robinson sold a poorly made dress, the manufacturer of the dress AGREES with the customer, and they think I want to keep investing money in their shop? This is unethical and ROBBERY. If my money wasn't on the line, this would almost be laughable. Brides, there are other shops in Baltimore with much better customer service. Only go to Betsy Robinson if you enjoy being treated poorly.

Betsy's is absolutely the place to go for stunning dresses and wonderful customer service. I had called what felt like every store in Maryland looking for Maggie Sottero's Ettia gown. No one had it, but just when I was about to give up I called Betsy Robinson's. I ended up... Read More talking to Maria and she went out of her way to make my dreams come true. She was the only person I had talked to in my search who had offered to have the dress brought in for me. Her attention to detail, laid back style of helping me search, and overall sweetness was more than I could have ever asked for. If you're looking for THE dress and the right ladies to help this is definitely the place to go. Alterations were pretty easy and everything went well. We actually had to let my dress out as much as possible, so I'm not sure we really ordered the best size but that wasn't Maria. Overall, everyone I interacted with at Betsy's really seems to care and tries to be as helpful as possible.