Blue Sky Bridal

ews. Your feedback is incredibly important to us. We want to express our heartfelt apologies for the experience you had at our Seattle location. One of the things we cherish most at Blue Sky Bridal is our commitment to celebrating and supporting our brides of all ages and body types. It is our privilege and responsibility to uplift our brides, help them find gowns that make them feel truly special and beautiful, and provide exceptional customer service to our brides and their party throughout their appointment. We are sorry to hear that we fell short of that commitment during your visit. After you had emailed us to share your experience, we responded directly to you to express our apologies and let you know what we are addressing your concerns. We were able to connect with the stylist who helped you and have been able to reflect and pinpoint some of the disconnects to better handle them in the future. We assure you that Blue Sky Bridal is an inclusive space – we welcome brides of all ages and body types and proud to carry a wide range of styles and sizes from 00-28! Being consignment where we sell exclusively off-the-rack, our inventory may be limited at times in certain styles and sizes. This may have been the case when you were in. Our stylist knew exactly what you were looking for, but we just didn’t have it at the time. But the great thing about shopping consignment is we get new dresses in every day and always encourage our brides to return for a second visit! In regards to the fitting room you were assigned to, the placement is a random process. We didn’t put you in any particular room for any particular reason - it was the only room available and they’re all great! We also know how important it is for guests, like your mom, to be involved in the wedding dress process – and as a bridal consignment store where we don’t own our dresses, there are protocols in place to keep the inventory in great shape. Regardless of any of these internal explanations, what matters most is how you felt — and it’s clear that we did not meet your expectations. Our store manager is personally addressing your feedback with your stylist and have spoken with them about the ways they can and will improve moving forward. If you would like to chat about this further — whether by email or phone — we’d be more than happy to speak with you directly. Again, we sincerely apologize for your experience and thank you for taking the time to write to us!