Bridal Exclusives

ssional and easy to work with. Rebecca was my seamstress, and she was also so skilled, professional, and kind! thank you so much bridal exclusives for making my day so special!

was too thick to properly pin. When I went in for my next fitting the hem was extremely crooked and my bodice what a pinch loose. Then my third fitting, after I complained, the hem was fixed. The bodice was still just slightly loose. I believe that had she taken my measurements to begin with that would not have been an issue because when I asked for it to be taken in further I was told it would not look good. My dress was gorgous, but I was hitching it up for half the night. I recommend brides make sure the dress is placed exactly where you want it for you fitting and I would insist on getting measured. It is way too much money for it not to be perfect. Then when I went to pick up my dres they were not open during hours they were supposed to be open, so the next day after work I had to get from Vancouver to Tigard to pick up my dress. Only to learn that they only had clear bags due to shortages. I understand the shortages, but I could have used a warning that was the case because I then had to come pick up my dress the day before my wedding. It was inconvenient and stressful during a time that is already stressful.

ience. She was friendly, perky, and hilarious. She was great. Highly recommend checking this store out.

liked her attitude and all the other ladies that worked there. They were not pushy and had a great selection. I ultimately ended up going with a used dress, but had it altered there. I wanted to go there for alterations since I had such a positive experience shopping there. I went about 5 times for my appointments as I was doing customization of my used dress. The front desk staff was very friendly and accommodating and the seamstress was amazing and worked with me on my creative ideas. I would definitely recommend them!

eness and therefore I forgive you Jessica, for being such a terrible person to my girl Natalie marrow. Thirdly, this is what happened. My girl Natalie went to get her dress from this shop and found “the one.” I mean she was so completely trusting that she had found her dress and that this shop would help her look like the queen she is on her special day. My friend she is a sweetheart and she is such a beautiful person. She had no idea what she was getting herself into. This shop cut up her dress way too shirt and in a very unprofessional manner. I am not a expert but even to me it was obvious that the dress was not properly fixed. Her breast would fall out of the dress when she moved around and her ankles showed, it was a disaster! They tried to fix the top of the dress by pulling it up but the more they tried to fix the top the bottom would rise and it just turned out not looking anything like the beautiful dress she fell in love with. The worst part was this Jessica person, oh my what a character! She was awful to my friend. She refused to refund her any of the money she paid for a dress that she was not going to be able to wear of her special day. She refused to let her buy a dress off the rack for a discounted price. I was livid and really wanted to give that woman a piece of my mind but Natalie talked me out of it because she is so nice and a child of God. This shop should not be I. Business! We know other women who have had a similar situation and had their money refunded but of course Natalie is not white. This Jessica is such an evil person. She was rude she tried to tell my friend. You can buy the sample dress but it will be full price! The dress was dirty full of make up and not the right size she refuse to refund and money or try to make up for the disastrous job they did on her dress. How despicable! They tried to give her a dress that was so damaged and it caused her so much stress and time and tears. These people should be taken to jail not only did they not refund her money they didn’t even let her have the dress they messed up. She walked out of there without her hundreds and her dress. Just 20 days before the wedding. She had to go buy a dress she settled for off the rack somewhere else that her mother paid for because she did not have money in her budget to buy it herself. Her mother worlds hard for her money she lives pays check to pay check she can’t afford to spend money like that. This Jessica girl should not be working any job that required human interaction because she has no customer service no empathy and no heart! She almost ruined my friend’s special day. There’s a special place for people like Jessica. And I will make sure my friend peruses legal action against this shop. If anyone else has had a similar experience please contact me so we can all sue together and make sure this doesn’t keep happening to beautiful brides out there!

h ahead of time) they called and asked if we could change our appointment to another day of the week. We said no because the bride works 6am-6pm, six days/week. We had specifically made our appointment for a Sunday because that was simply the only day we were available. We drove two hours on the appointed day only to find out that they gave our time slot to someone else anyway. They were not apologetic and told the bride that she had called and canceled her appointment. We asked to speak with the manager three times. Each time the employee went to get the manager, but the manager only finally came to speak with us after the third attempt. It was finally the seamstress who came out and told us that she could fit us in for an appointment. Unfortunately, the story does not end there. When we picked up the dress, the hem was above the top of the shoe that she wore to the fitting. The dress was altered irreparably. We complained to the manager, Hope, and wrote two letters and received no response whatsoever. I have never experienced such dismal customer service. Don't be deceived by all their positive reviews. They give you a discount if you give a review on google before you pay your bill i.e. before you see your final dress. In general, this is a classless place and they treat clients disrespectfully.

you try on all the different styles of dresses, so you are able to see what looks good on you. Janiah was so positive, and I never felt like she was pushing me to decide on a dress. Bridal Exclusives would get a 5 star review, however, I had a bad experience with the alterations department. At my first appointment, I felt extremely rushed and pushed to decide on the train of my dress. Since I needed time to think, I made another appointment to come back. The seamstress said that she would finish altering the top of my dress, and then it would be easy to finish the bottom at the next appointment. However, on our way to the salon for appointment number two, she called to cancel (30 minutes before the appointment). My mom had taken the day off work, and rescheduling was made even more difficult when the seamstress said that she was only available on Mondays. The alterations themselves were great and my dress was gorgeous. However, the unprofessional way we were treated throughout the alterations process added a lot of stress to the experience. I would suggest going somewhere else for alterations.

always incredibly done and the whole process was made so enjoyable by the wonderful staff.

sidered a "plus" size bride. When going to choose dresses she told me to head to the back of the store because none of the regular dresses would fit me. I did not know what I was looking at nor did I know their stock. The consultant did not ask me any questions about what I was looking for and instead wanted me to choose the gowns as if I knew their stock. What made me annoyed was the fact that I knew I wanted a ballgown and the consultant said they wanted me to try on each silhouette to "be sure". This was a huge waste of time for me because I know my body and I knew what I was looking for. Sure enough, most of my appointment was me trying on gowns I knew would not fit my body's shape. I have pictures from my appointment and my consultant looked like she did not want to be there and I got the same feeling from my appointment. I ended up purchasing my wedding gown elsewhere.

esses they had on display the most. While shopping for my dress, the woman helping me was sooo fun and supportive. I am sad I can’t remember her name but she is small and tall has long dark hair and is known for getting measurements exact.. My bridesmaids who came with me also loved her. When you first get there, they ask you to try on one of every style of dress. Although I knew exactly what style I wanted, it was still fun to see myself in all of the different types. The lovely woman helping me listened very closely to what I shared as my dream dress, and after a few attempts to match it, she finally found the perfect one! Her measurements were also spot on and I did not need any alterations besides cups and a bustle! The alterations woman is also super sweet let me “have a moment alone” in my dress, which was super nice. I highly recommend Bridal Exclusives. And although I don’t have another reason to go back, I totally would choose them again.

e measures they took before ordering my dress were perfect and I needed no alterations other than a bustle! Would 100% recommend!!!

e doing ok and offered us water or coffee. This is how bridal parties should be treated. They have a pretty good selection of bridesmaid dresses.

d the sales lady still had me pick out a dress from every style and try them one. I feel as though normally this would be fine but I have a disability that causes me to have a hard time trying clothes on. I tried on almost 15 dresses in 2 hours. Once I finally told her that I knew that I wanted the first dress and the dress I came in for on, she promptly said that she had another appointment and wouldn’t be able to complete the sale because we took so long trying on dresses. This type of customer service is why I will never recommend their sales floor. Their alterations team on the other hand is amazing!

cheerful and listened to my feedback. She helped us narrow down what it was I was looking for and made me feel as though I was in charge of my choice. The alterations process was smooth as well and I felt that the seamstress was very knowledgable. She was able to give good input. She worked with us, explaining what needed to be done and why - as well as being receptive to us wanting an extra bustle loop or two. I have been very glad to have gone to Bridal Exclusives, it's felt like a great choice every step of the way.

to the racks with that same silhouette. I picked about 10-12 dresses to try on. I didn’t bring any friends or family with me on this trip since it was a last minute decision, but Janiah was so fun and it was basically like having a best friend with me. She was so encouraging and positive when I swear those mermaid dresses wouldn’t go over my hips, lol. As soon as I put on “the one” we both knew it. It is so much like the first dream dress I tried on, but even better and I’m so glad I came here for my dress.

dress was the length. I live out of state so coming in for alterations is a bigger deal. I had to go in 4 times. Again, all that was needed to be altered was my length. My Mom was upset during one of my appointments and her and I were talking and the head seamstress walked away and did not come back. Another random worker was kind enough to finish up that alterations appointment. Having your dress perfect is a big deal so professionalism and patience with the bride and/or family goes a long way. In addition, the costs of alterations are very expensive regardless so you want to feel like you are treated well. Overall, my experience was while worth it. However, it would have been closer a 5-star review had my experience with alterations been better.

my dress in the first appointment and the staff was so friendly and supportive. The alterations staff was fantastic as well. Anytime we needed a change, they executed it perfectly. Everyone should get their dress from here! Thank you for making this process so memorable and fun!

est on me. The staff was so friendly and helpful!

top) Kaycee was the stylist assigned to me and she got right to work pulling the dresses I had wanted to take a look at and also pulling some she thought would work based on my vision! The whole time she made me feel comfortable, confident and beautiful. The dress I ended up picking was the second one I tried on and she could tell I felt the best in it but did not push me to make a pressured decision. I was too nervous to commit so I came back later in the day after I thought about it and tried on a couple dresses at other spots. Kaycee was already gone for the day but I was still helped out with such professionalism and enthusiasm by Patty. I ended up also buying a Beaded sash, cathedral veil and headpiece because the whole look was perfect. And it was all at the budget I wanted to spend just on the dress. I also took a She Said Yes picture with their cute shop in the background. I never felt rushed or pressured and couldn't have asked for a better experience. I didn't know I'd find my dress that quickly and I'm so happy I did. I highly recommend this salon, for their selection, staff and vibe!!

orked with Alyssa A and Shelly and both consultants had the expertise to think through every scenario of getting married on a mountain which helped to put all of my anxieties to rest and allowed me to truly feel like a princess bride!

I recommend this place to all of my newly engaged friends!

ty pins to keep things together and attempting last minute alterations during the wedding day. DON'T EVER GO TO TO THEM!!!! They also deleted my negative review and others off their facebook (including comments of multiple stories demonstrating similar terrible behavior) If you want your dress to be the worst part of your special day, then this is the place for you!