Brides of San Diego

I got married last week and I absolutely loved my dress. It fit me well thanks to the seamstress, Anna, and the first woman got the dress with, Melissa, was wonderful. I would have reviewed Brides of San Diego higher if the customer service after purchasing my dress was better. I bought my dress in February and I was told that my dress would be in the shop mid-August. It made sense to me so I waited until August. I never got any notification that the dress came in when August came so I called and they said they would call me back. They didn't call me so I called them again. After 2 call backs, they told me that they had the dress and it needed the initial alterations because I made a request at purchase. Okay, that made sense so I left it at that. Two weeks go by and I didn't get any update. I called them again to get an update and they kept saying not to worry about it and it'll be ready on time. Mind you, its September when my wedding is in November so yeah, I was a little worried because I haven't even seen or put on the dress. At this point I called once a week to see what's going on. I finally got scheduled for an initial appointment mid-September but when I went, I was told that the dress wasn't there because they needed to order buttons! They had my dress for a month and they just realized they needed buttons for the initial alterations. They didn't get the buttons until the end of September so I finally got my initial fitting in early-October. I'm honestly most frustrated with the fact that I had to go out of my way to find out about my wedding dress when I was told that I would get a phone call for when it arrives and basic status updates like "we can schedule you for your fittings now". Also, I felt like I was being talked down to every time I called about it. TLDR, the dress looked great but I played phone tag with the staff to get status updates on my dress and I got it 1 week before the wedding so I guess 3 stars