The experience started out on such a positive note: great meetings, tastings and relationships. We were having a "food-truck" themed wedding and so it was to be a bunch of small plates (sliders, tacos, sirloin, soup, grilled cheese, chicken and... waffles), and also a french fry and salad station. For a late night snack, we ordered flat-bread pizzas. We were stoked.
Unbeknownst to us until after the wedding:
1) Many tables did not receive more than one of the multiple pass-tray items. For example, some only received one slider, and some only received tacos, etc. The staff would come out, and only pass food to the same tables. Sadly, many people missed out on a lot of food, and many guests left the wedding really hungry.
2) People waited in line upwards of 40 minutes for the french fry station. Come to find out, they were using a tiny single fryer to make the french fries for 200 guests.
3) We left the venue at 10:30. The flatbread pizza did not come out until 11:00. The only people that were left at the venue were about 15 people (out of 200 guests), and they were busy cleaning up. So, practically nobody (including us) got to have this.
4) Guests had to ask for plates, and many were told that they had either run out, or that it was not part of the package that we paid for (obviously, not true).
When I provided professional and constructive feedback, the response was to say that they got behind schedule and that we should "do it again next year and they will be more prepared". I then followed up with the general manager, who seemed to want to help. After looking into it, the next response I got was to confirm what I already knew: that they did get behind, they are not sure why things didn't work.
Bottom line, many people did not get much food at all and we did not even receive one of the items we paid for. While the events and communications leading up to the wedding were very positive- the day of and the days after fell significantly short of what I would expect from any professional catering service in which I have paid over $11,000. The quality of food can only go so far, if the professionalism and customer service is lacking as much as it is.
Pretty disappointed.