Carriage Greens was the single largest stressor in my wedding process.
My husband and I signed with them in March 2019, based on reviews showing them as "Best of the Knot." Sue was the main POC, but has long since left and been replaced by He...idi.
Heidi was terrible to work with. She was not organized, bad at communication & note taking, and made promises one day that were forgotten the next. Also, as a bride planning her wedding during Covid, I was particularly annoyed that she never once wore a mask, even at the peak of the pandemic and gave us an unprompted speech on how she would never get vaccinated. We did complain to Brian & Adriana, the owners of the venue and nothing improved as a result. They claim to be able to handle two weddings at a time, up to 350 people each but they couldn't manage to staff enough for my single 100 person wedding, despite our paying extra to make sure we were the only event that night.
Below are my thoughts on specific features:
Photography: This was Brian's main pitch point, that we would be personally driven by him to the best spots on the golf course for amazing pictures. When our wedding date drew near though, Heidi said that wouldn't be possible because of a tournament that day, and our photographer should come out early and hunt for good shots instead. When we complained, Brian re-iterated that he would be driving us, and we set a time of 3:15pm to meet at the pro shop. The day of my wedding, he was no where to be found.
The Bridal Suite: The bridal suite was in a musty smelling basement. The suite did not have the A/C on the day of my wedding, which made it really unpleasant for us to attempt to apply make-up. There was exactly 1 outlet in the room, and 0 trash cans. The door locks worked sporadically at best.
The Ceremony: We were meant to have the ceremony outside, but there was thunder leading up to my wedding, and the threat of rain starting any minute. However, despite promises made by Heidi the night before at our rehearsal to clean up the spare ballroom in case, nothing was ready. There were tables everywhere, no chairs set-up, broken lamps, etc. The A/C was not on here either.
The Venue generally: The venue has visibly deteriorated since we signed. There was water damage on the ceiling tiles and walls of both ballrooms. The A/C couldn't keep up in any rooms. It was over 90* that entire weekend and not a single room in the place ever felt cool, even before the guests arrived.
The Reception: After 4 tastings and 2+ years of confusion over the menu and pricing, we finally had a plan of what we were to eat a few weeks prior to the wedding date. Another point that we verified several times over was the number of bartenders included, as the open bar was one of the main drivers of selecting this venue. We were told there would be 2 every time we asked. However, there was only 1 during our cocktail hour, and the 2nd only appeared after I informed Heidi that I considered the lack of a 2nd a major failure and would be seeking a refund as a result. Then the salads were served. After the salads were served, there was a noticeable delay between that and any other food. Also, even though we had met with Brian to settle the tab weeks earlier, Heidi demanded ~$500 in the middle of our reception to feed our vendors, which caught us all by surprise - since Brian had told us otherwise.