Catering Creations

My wedding reception was completely ruined because of this catering company's lack of preparation ahead of time. I had to skip first dances & change speeches, games, etc because all of these things were supposed to be happening after dinner... but dinner was taking FOREVER to be served (took over an hour for all of our guests to be served their dinner meals for 170ish people with 5 catering servers) & we had a handful of couples that came to say bye to us b/c they had to leave...BEFORE THEY EVEN GOT A CHANCE TO EAT DINNER! - When concerns were addressed with the catering staff & the owner of the company after the fact, we only received suggestions of how us, as their customers, could have done better to help them out...for example, we were told that our guest place cards should have been color coded to make it easier for their staff to recognize meal choices.... but we were never asked by the catering company to do that prior to our event. - We were also told after the event that the catering company was not familiar with the event space & that they had tried to get ahold of the owner of the event space several times with no response...but this was never communicated to me until 2 days before my wedding in which I attempted to get the venue owner in contact with the catering company, but that was out of my control...so I got as much information that I could gather including a picture of the space for them as soon as I could. - The actual food that myself and my guests received was cold. When this was addressed with the catering staff/owner (multiple attempts made during the actual event with no improvements and again after the event)... again, we as the customers, were told that we didn't provide them with a timeline for when food was to be served, who was in charge of coordinating my wedding, and that our guests were saying that they were supposed to have a different meal than what was brought out to them. The catering staff said our guests requesting other food choices delayed all the others guests food as the catering staff had to go back and get different plates for what the guests asked and this is why it was cold... but not one of the catering staff came to notify myself or my family that this problem was happening and no one asked us for a timeline or any other specific information. - To top it off, the owner of the company took it upon himself to look at my guest list and personally asked a couple that he said he knew had hired their catering company in the past for their opinion on the food and the service... but said he couldn't give names. And the owner said that these unnamed guests said everything was great of course. This catering company overall really dropped the ball on the communication aspect & continued to bring up that they had a new catering coordinator come into position 4 weeks before my wedding so they were still in the middle of transitioning and getting up to speed from the prior coordinator. My wedding should not suffer at the cost of their lack of support for their new staff members & in this case...it did...with the only apology received from the owner being "Well I'm sorry you feel that way". It is your job to ask the customer all the necessary information needed to smoothly run the event you were hired for. And the owner specifically said to my family "I know for a fact that the bride and grooms food was not cold" ...however you wouldn't be able to know that because you weren't at the venue.

AMAZING FOOD!! We used their food and bartending services as part of the all-inclusive package for Samuel Cedars. The food was absolutely incredible. They had the best pulled smoked chicken I've ever had in my life. We also had them do our dessert table, since we're not cake people, and they happily accommodated all of our requests. The bartending service was awesome and they even created our signature drink which was incredible. They were super easy to work with and I would gladly work with them again.

We had a full service meal with two different entrees. The chicken entree was dry and both entrees were cold. The "extra fee" service was terrible as they did not clear plates from the table and did not know in what order to serve the guest and seemed confused about what to do. Plates were still sitting on the table during the cake cutting and the brides mom had to remove them and other plates from the tables.

Food was delicious and our guests commented on it quite a bit.