If you want to be yelled at and repeatedly told you're wrong the day before your wedding, please, work with Steve.
We contacted Steve a little over a month before our wedding to reserve a limo. He sent us a contract via email. We never heard ...
from him until less than 36 hours before our wedding. The reason being was that I had printed out our contract, and made the mistake of not signing it and sending it back. I realized this less than 48 hours before my wedding. In a panic, I called Steve twice, then sent him an email trying to make sure we still had a limo. IlHe never answered and did not respond, so I reserved a different limo because I believed I had no limo reserved with Steve without giving him a signed contract.
Follow the next morning at 9 a.m., now 30 hours before the limo is suppose to pick us up from the time range we had discussed with Steve, and he charged my bank account for the limo that we had canceled. Except we never taken the last step to reserve our limo. I called Steve to discuss our lack of communication, how we tried to contact him, yet we had no answer. This now followed with him telling me that I was lying and I never called. He proceeded to tell me that I was Wrong over and over while I was trying to explain why we didn't believe we had reserved the limo. He told my fiancé that the only reason why we were cancelling with him was because "we had found a different limo company for 20 dollars cheaper". Then asked us if we had read the cancellation policy in the contract. You mean the contract we never read or signed? He berated me for about 10-20 minutes until I handed the phone to my fiancé. My fiancé was appalled with how rude he was to us.
Ultimately, we didn't want to deal with small claims court because we are out of the area. We were able to cancel with the other limo company that we had reserved simple because we didn't want to be out of an extra 500 dollars. The limo driver Steve sent us was great and apologized for the confusion and wanted to see if he could make it up to us. I will never give Steve another cent. You don't treat a person like the way Steve treated us. None the less, the bride before her wedding day.
An extra bonus to our terrible time with Steve, he had his limo driver hand us the contract to sign! Apparently this contract was useless yet we still had to sign it. On the contact, it included that our cancellation charge would be returned to us that day, even though he told me he was going to start the cancellation return the day before. So I went from Friday-Wednesday without 520 dollars for a limo that I never reserved.
If you want to be treated like a human being, not talked down to, and to have better communication, please go with another limo company. No bride should have that kind of stress the day before her wedding. I had made the original mistake never sending the contract in like I thought I had done, but Steve made the mistake of never following up with me, and only contacting me 30 hours before our wedding when we canceled. I still don't know where he assumed he was going to pick us up from since we never gave him any addresses.