Chair Cover Elegance

stressful as we were worried that we had been forgotten and would need to find a new place only two weeks before the wedding. We finally received word from the owner through our reception venue coordinator. They did not disappoint with the day of the wedding. The chair covers were beautiful and helped take our reception to the next level. Overall a good experience minus the difficulty reaching the owner close to the wedding.

ception looked so beautiful with the chair covers. So grateful for their efficient service!

ient wanted to have everything paid off early several weeks before the wedding. I asked Bev to send in an updated invoice (reflecting the new items we'd be ordering) so the client could pay the balance early. Over the course of almost 2 weeks I had reached out to her 3times to remind her that we were still waiting for the invoice. She had no sense of urgency and did not care as "the final balance wasn't even due yet". Long story short she Never sent the invoice. She delivered dirty gold runners with frosting all over them, we were missing a table linen, and the other 2 she delivered we two different colors (ivory and white). She was difficult to work with and wouldn't deliver the items till the day before the wedding. When I called her to inform of the dirty linens and mismatch colors she had no care in the world as she had 'delivered what the bride ordered'. My client had already had this company booked before I began working with her, but I definitely will not be referring her to any future clients. I've never worked with someone as unprofessional in my life...needless to say my client was upset. We ended up ordering from another company the morning of.

This made me anxious but from seeing the pictures provided from my reception venue and online I loved the look and wanted to give it a shot. We went ahead with it and had her send a contract. It took 3 times to get a hold of her to send the contract. And every time we called to ask what happened to it after waiting for 2 weeks at a time, she claimed she sent it and it was us that was the problem that she didn't do anything wrong. I looked over the contract and she had the chair covers, sash, and how many people we were having all wrong. I had gotten severely frustrated at this point and my fiance and I decided to not work with her. I went ahead and had my mom take over in communication with her and she told Bev this was a problem for us and that her way of communicating was not working for us and that we decided to not go with her services. She then began insulting us saying it was our fault that we weren't telling her that it was a problem and that we do not care enough about having my reception look great by not working with her and she again had done nothing wrong at it was all our fault. We let it go from there and went with another company for our wedding. Very happy we did. If you want easy communication and nice people to work with, I do not recommend this company at all. It was disappointing that many on here had great experiences with them and we had not even close to a fair experience, and we never made it past the contract point. We certainly would not recommend them.

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m, they did not. I got no responses to any emails for weeks. Every time I called them, and thankfully I did, they had written down the wrong color for the table linen. Minus the miscommunication, I was happy with the quality of the linens.

tiate first contact about 2 weeks before the wedding since I had not heard anything. I left a voicemail with no return. I called the next week, about a week before the wedding, and Bev was very rude to me, acting like it was MY fault that she knew nothing about our wedding and only a week away. She said she would call back with final prices. She did but miscounted so price was higher. I was so frazzled by her that I had my husband call her back to clarify. She became very argumentative with him and stating that she had never had any problems like this before. Extremely rude and my husband was tempted to cancel her service. She was unable to give times of delivery and acted as though it was an inconvenience. The day of, her daughter in law came to set up, she was extremely nice and helpful and she did a great job! The quality is there, but Bev could learn a few things about customer service.

to meet with anyone; simply called, sent in a deposit and then confirmed colors shortly before the big day. I looked at colors and styles online and the photos were quite helpful. They turned out just as the pictures showed.

to get me a fabric sample, so that I could have this other vendor match the colors used on the chair cover bows. The chairs looked beautiful and matched the other decorations perfectly!

hough. We exchanged contact information and signed a contract about 11 months before our date. Which any bride knows, so much happens between then and your wedding date, at times you just lose track! Well we made final payment but we (B&G and Chair cover) both forgot to do a quick glance at the contract to confirm that nothing had changed. However, when we originally signed it, we didn't have much decided on, I didn't have a dress yet, the only color we knew for sure was the robin egg blue. So for standard purposes we picked out the blue and just filled in white. We forgot to change that after I found my dress and they showed up the night before the wedding with white chair covers and the right blue color. Luckily the decorator was there and caught their attention and said it wasn't right, it should have been ivory instead of white. Bev tried contacting us that night to go over it but we were caught up in rehearsal dinner activities that we didn't get any messages until late that night. I was worried because I felt bad that I didn't check it and I didn't want to ruffle any feathers, if the contract said white, well then I would just have to deal and have white chair covers. To my surprise, Chair cover elegance made the decision to go all the way back to Iowa and get Ivory without even confirming with us. When we walked into the reception room, the chair covers were on with the beautiful bows and it was ABSOLUTELY BREATHTAKING. I could not believe they did that for us. It was an error on my part for not rechecking and they did such a thoughtful act without even batting an eye. I would totally recommend them because they truly understand the definition of customer service. They go out of their way to make sure it is beautiful. I was very lucky to have used them and will hope others have the same luck!

rfectly pressed and all tied the same. The looked lovely!

ee the chair covers because of the tornadoes/storms...they had to tear everything down because it got wet from the rain.

waited a very long time (over a month) for the contract to be mailed to me, turns out they forgot to mail it. I finally had to ask for it again. The contract is not clear in spelling out that you will only have to pay for the chairs ties actually used. Two days before the wedding they did not have any idea when they were going to get the chairs ready (1 day before set up). They company also could not keep track of the names of contacts at the venue that they needed to coordinate with. The company seems a bit disorganized. Once the chair covers were on they looked great. The chair ties were fine; but they really could have been more uniformed in the actual placement on the chair. They have worked with my venue frequently, and I haven't heard about a time when they have not shown up; but the lack of communication definitely makes a bride worry.

r as pricing, giving her info for my wedding coordinator at my venue and she was very unprofessional. She told me numerous of times how to call her at a certain time and when i did she never answered nor call me back. She said that she always busy. I felt that since I wasn't giving her a job to do 500 chairs she didnt make me a priority. I would never advise anyone to use this company b/c of the lack of communication as well her unprofessionalism that she has shown me. Look at the other ppls reviews..this should say alot!

cation they did well.

ld them how I wanted the bows tied and the day of, after they had done the work and left (they did it early in the morning) the bows were all tied wrong. It may seem like a small thing but it really upset me since I hate bows :( Other than trying to get a hold of them and having actual bows tied, the chairs looked very nice but it was pretty expensive - however I would do it again because it really completed my reception look.