Cocomelody

gone through what I went through to be sure I had one to wear because I was in the wedding. I ordered the dress based on their sizing chart. I went about 1" too big everywhere to be sure it fit, and it ended up being a stock size. When I received the dress, it had about 4" left to close at the top. It was a strapless, and it fit everywhere but the top. When I received the dress, I had COVID, was closing on my personal home (I'm a Realtor) and was moving that week. I tried it on the second I had a minute to do so. They would not exchange it because it was out of the 7-day exchange period. (They will NOT do a straight return.) They "so kindly" offered me a 15% discount on the next dress. So, in order to be friendly and be sure to receive the dress in time, I made up something about it being my fault because I ate too much over the winter or something. So, I ordered a dress that was SO big that I could slip it on and off while zipped up and still had room for 2-3 fists when it was on. I took it to get tailored and it fit really well. I waited until the week of the wedding to get it cleaned because I didn't want it to sit in the closet and get wrinkled again. This is when I found out the dress was in bad condition. The material used had so many imperfections (little white stripes where it should have been a solid dark color), and it was sewn together so poorly (the pleats were coming apart at the seams. These were not altered, they removed material from the back to alter size) that they recommended only pressing the dress and not dry cleaning because they believed the dress would be ruined by the process. So, I left it with them, 7 days before the out of state wedding. I returned 2 days later to pick up the dress, and the material was so badly ruined from just being pressed that it was not usable. I had to try to find a cleaner/tailor who could try to fix it for me. Luckily, I found one, and she was able to use the front section of the first dress I had (remember, they wouldn't let me exchange or return it) and tack it on to the second dress. It wasn't great, but it at least didn't have large white marks on the dark purple part that was right in front. It was a complete nightmare. When I got to the wedding and the other 2 ladies and I were discussing our dresses, they each had the same issue with the quality and sizing. The material defects on theirs were in less obvious places, so it worked out, but the top of the front folded over and showed the white underneath on all 3 of our dresses. So much so that we just decided since it all looked the same we might as well leave it alone. None of us have told the grooms the extent of problems we had, because we wanted THEIR day to be nice and as unstressful as possible. In total, I've spent over $250 on a dress that I first bought on sale at $66 plus shipping, because COCOMELODY has terrible service, terrible quality, and all around terrible everything. I would never depend on them for anything, and definitely not for something as important as my wedding day.

website catalog to try on, and then your stylist can suggest others. It’s a good thing I wasn’t attached to any of the three dresses I had specifically picked out because none of them were in stock for me to try on. Though I had specified a budget range, I was brought dresses outside my budget to try on (and only found out the prices after the fitting was over). The staff were nice, but I don’t feel like they really listened to what I liked/didn’t like about each dress in selecting alternate dresses for me to try on. They also don’t seem to take very good care of their sample dresses. The hems on all of them were dirty from being dragged on the floor and almost all the dresses I tried on had broken zippers/buttons so I had to be clamped into them. Maybe that’s how all bridal dress shops are? I don’t know. I just feel like this in-store experience has kind of put me off the in-person wedding dress shopping experience. I’d rather shop online and try on dresses my way instead of driving downtown (stressful), paying $25 for parking (ridiculous), and then trying on ~8 poorly-maintained sample size dresses that did not include any of the ones I specifically picked out. 🤷‍♀️

am MST stating they refused to take her dress because her measurements are "too large", then provided suggestions for type of dress, an empire waist and an A-line, which would look like a TENT on a curvy woman. My bridesmaid was understandably hurt. I then emailed this Lacey, calling her out on her behavior, which I never received a response for. My mother got involved, and called the number attached to their website. It put us in touch with an Abigail, who runs a boutique location in LA, I believe. She explained that it was outside her job to do anything directly because her store provides local dresses and doesn't deal with online orders, so she asked us to forward Lacey's email so she could put it in touch with the right people. She did, and I emailed this to the 'higher ups' and never received a response. Meanwhile, my bridesmaid emails Lacey back and asks for a refund which has been received. I still hadn't heard a response from the higher ups nearly 48 hours later, so I sent them a final email on July 1, 2022 to notify them that we took the refund and will be taking our business elsewhere. As of today (August 3rd) I have not received any response from the supervisors. As an aside: when speaking with cocomelody, they used the location of the online orders (China) as an excuse, citing the use of Google translate for the reason that the first email came across so badly. I quickly explained that wasn't the issue (nor would I take it as an explanation) given that Lacey should never have taken it upon herself to 'correct' my bridesmaid's order in the first place. I don't have any screenshots of this, as it was a phone call, but it only furthered my dislike for the company. Make of it what you will.

n at there pop up shop. What was the point of asking for my size and dress requested if you were not going to have them there to try on? I suggest going anywhere else but here! The dress also looked un iron and un clean for trying on. The pop up was also in a run down office space. They made ot sound like there would be tons of stylist there. There was only one make without the option of a female to assist. I just told 2 of my friends who have upcoming weddings to go some place else. I'm shocked no one told me or called me to say they didn't have the dress. Worst part is a confirmed the dress I requested would be there for me to try on. I have the emails and was told at the shop that the person who confirmed was from their China factory and they didn't know why they would confirm anything? What kind of business is this?! My experience was ruined and I went some place else and got a beautiful dress.

be seen because they had taken long with the last customer, I still experienced great customer service because they dedicated that hour to me and my needs. Everything really went smoothly as my friend had said. I like that they had a large space to try on the dresses too and good outside lighting since it was next to huge windows.

spoke with one of the employees so they could get more ideas and pull out more dresses. During the time of trying on dresses, I felt I was tended to enough, but I was later informed that dresses should not be pinned to fit me while I'm already on the viewing pedestal. I also noticed that with some of the dresses I was trying on, the thing to pull up the zipper was broken. So maybe not as much care goes into preserving the try-on dresses? Not sure. And unfortunately, I did not say yes to a dress. So four stars for my lack of expectations and a little education.

fectly with room for a bit of weight gain, whereas the dress I ordered from here didn’t fit. I asked to return the dress and was given hell. I had to pay $130 to have the dress ship back then they charged me a restocking fee and other bill crap. The post customer service is absolute garbage. I had to reach out about my returned dress. They waited a week to even acknowledge my dress was in the warehouse. I had to say something. Such a scam. They just want to pocket your money and cause you stress. Please do not waste your time, energy, and money on these people.

and generosity.

to try a different Bridal Salon. Mind you, I am now only 9 weeks away from my wedding! I had my appointment yesterday at Cocomelody and was attended by Jade who was absolutely wonderful! They made sure that they provided me with dresses that not only were reasonably priced but also available for rush order in order to have it altered and ready by my wedding. Jade was able to bring me amazing choices of dresses to try on based on my wedding date and it was incredible how to the tee she was with the styles I was looking for. I said YES! to a dress and am so beyond happy I found Cocomelody and Jade! I highly recommend!! P.S. they have a great selection of black wedding dresses if that is something you are looking for!

out they could. I ordered on Black Friday so to save a little money and got the dress the first week of March. It is absolutely perfect! I had a whole list of things done to the dress. I had them make the dress from the top of dress #LD4432 the bottom is #LD4606 We used the lace of #LD4604 Added beading from #LD4432 Made the dress black Added pockets Added a layer of sparkle tulle from dress b14tb0056 to the skirt Honestly the dress couldn’t be more perfect! It will need minimal alterations done. Really just around the arms need to be a little tighter but other than that I won’t be needing anything done. I worked with Iris,Ruth,Leslie,Mel,and Denise to customize the dress and they were really helpful. Checking and double checking to make sure everything was correct before ordering the dress and even mid making the dress! I really highly recommend cocomelody and can not say enough good things about them! I’m debating on if I should get a second dress for reception, if I do I will definitely be getting it from here!

reate a low pressure environment that is perfect for a nervous or anxiety bride, a bride who has a hard time saying no, or a bride that feels insecure about her body. The prices are a dream for a budget conscious bride because everything there was affordable and customizations are at a very reasonable price but still very high quality. If you are ever blessed enough to visit the place, make sure to ask for Albert or Benjamin! If any managers are reading this, give them raises! They are worth their weight in gold! This store is located on the 8th floor of the Gerry Building so when you get there, you have to call to have the staff let you in. The lighting is beautiful in here so you get to see how the dress would look under different lighting (sunlight or spot light). Get your stylist number and text them photos of you int the dress to add to your reference photos on your order! Albert, who is the biggest sweetheart, was my bridal stylist and the fifth dress I tried on was the one. Albert helped me pick a veil, tiara, and gave great advice on customizations I wanted to add, like panels to hide my rib tattoo or detachable off the shoulder sleeves. I had another appointment and the amazing thing about all the staff here is they don't pressure you into a sale. They made me feel comfortable going to my other appointments and coming back to buy the dress of my dreams. When I came down from my high, I panicked because I had forgotten to ask for two key customizations that I wanted: custom length because I am so short but I wanted to keep the train long. I called them the next morning and Benjamin, that absolute angel, helped me get my measurements in and was so easy to work with. I bought up that I was on the fence about thinking of pockets and he was so helpful in making a decision that wouldn't compromise the integrity and look of my dress. Please come here and experience the magic!

I loved and wanted in black. It was affordable to have some custom alterations done to it. The only reason I put four stars is since the customization wasn't exactly what I was promised, but it didn't matter in the end. My dress looked amazing and I was so happy with it on my wedding day.

ended up getting the second dress we tried and the veil he recommended. I felt so beautiful! It was awesome that you could both see how the dress looked in natural light and in the evening under lights. Some of the dresses are serious stunners under the lights! I wish I could have had them all!!!

tenth of the price. Saved me tons for my wedding budget and I'm so happy with it. Highly recommend it (and Benjamin was so great to work with!)

arlier then I was told it would, which I was super excited about. They also have an option to try on dresses for super cheap! They’ll ship a style to you so you can see if you look good in that kind of dress before you buy something you think you’ll good in. Overall, I loved my dress and couldn’t have imagined myself wearing anything else that day ❤️

order, and made sure my measurements were exact. Not only did the dress not fit, but it was the WRONG COLOR. I ended up with a YELLOW wedding dress. Not champagne as the style is, not ivory (which is what I ordered) but straight up YELLOW. I begged and pleaded with the company for it to be fixed, as I bought from this company to save money. I waited until the Black Friday sale and everything. They would NOT take the dress back to fix it nor would they remake the dress without me having to pay AGAIN for a new dress. DO NOT BUY A CUSTOM MADE DRESS. PERIOD. HORRIBLE EXPERIENCE.

d up buying the one I came there for. It was CRAZY cheap and was also on sale for Memorial Day. Easy, positive, fun experience - highly recommend!

ul and he was just a good vibe. Perfect price , amazing quality and speedy shipping not other stores could provide since my wedding is November.

So excited to feel beautiful in my Yes dress ❤️

! Luckily, Benjamin emailed me and accepted the booking. I was relieved and excited! The experience was awesome! I LOVE Benjamin! He was super helpful and attentive. He wasn’t pushy or in a rush. We cracked jokes (like how I was getting unzipped and the curtain was half open and he says “we should probably close that” and I responded back with, “it’s okay, it’s a free show”) and laughed. He made me feel good about myself in all the dresses I tried on. I have curves that I DIDN’T know I had. It was great. He was great! He is very knowledgeable with the prices of alternations and even broke it down for me. He assured me that the dress will be made to how I wanted it. I’m excited to see my dress soon and fall even more in love with it. Benjamin if you can see this! Thank you so much! You are the absolute BEST!

ys. I was offered an extension which was great. However, I returned the dress two days before the extension was up. Because of nationwide delays with shipping and updates, I took a video with the box and tracking number visible when I dropped the package off. I have provide this to Cocomelody. I keep getting texts (which you can’t reply to) and emails from someone named Lina telling me they haven’t received it (it’s been three days since I dropped it off). These emails started the last day of my extension. They keep telling me I need to call fedex which I am unable to do as I work during their business hours. I have sent the video of me dropping it off multiple times and asked them to either call or be patient. There are packages I’ve ordered for Christmas that were sent fedex and I got them weeks later and they were never scanned in. It’s just what is happening right now. This company is harassing me with multiple messages a day all saying the same thing and at this point I’m expecting them to charge me double the price of the dress (which I will have to dispute). I do not recommend ordering try at home with this company.

nd in return they send me photos of their parking lot with mountains of packages! I do not believe they’ve even gone through those mountains to be able to know whether or not mine is there. They keep asking me about shipping insurance to pawn the responsibility off on the shipping company. The shipping company delivered the dress and it is Cocomelodys responsibility to refund my money at this point. I bet they do try to pull this with everyone to get out of refunding people! Buyers beware!!