The many awards/good reviews this company has is why I booked them. I want to warn women, a truly bad experience for me. Initially, booking process was fine. Tami was pleasant. We spoke through phone before booking. She was easy to speak to wh...ich made me comfortable to lay a deposit down quickly even though they don’t do trials before booking. First mistake. Months before attending the trial, I filled 2-3 questioners plus my Pinterest/Instagram they requested so they knew what I wanted. I thought this was a good sign that they cared. The shop had nice interior. But I immediately got the impression I had entered something “uppety” when greeted. they didn’t know who I was supposed to be meeting with for the trial (it wasn’t with Tami & was never told who it would be with.) I was placed with someone named Stephanie & Kelley (who was nice,) watched for a few mins. I was asked to show Stephanie the Pinterest boards. (red flag.) I had sent these months ago, she would have had time to look them over. I pulled them up, she look at two pictures from each hair & makeup. One I showed from makeup, she said “uh no, this isn’t Halloween, we aren’t going to do that.” She quickly without asking anything else began. Makeup first. I asked to adjust contouring around cheeks & she did it with blush. (next red flag.) I had to remind her to put lip color when finished. She did my hair. I had told Tami what I wanted, it was not what she did at all. She put curls in. if we are being honest— I could have done at home. I wanted something different; braids in the style, half up half down etc. I went home. To my disappointment, the first thing my fiancé (who is very supportive) said was “I like how you do your makeup better.” I knew then, I couldn’t go through with this as is. I wanted to look my best on wedding day! I wanted my husband to find me extra beautiful if I’m paying high dollar especially. I sent Tami an email that was honest & respectful about my concerns. By this point, my air brush makeup had also turned orange colored as well.) Tami explained; she originally set me up with a different artist, something changed, she had to place me with Stephanie. She thought it would be fine, Stephanie had been there for the longest of her artists. This is why Stephanie did not know what was going on or what I wanted. Tami said it was her fault, she had never sent the Pinterest boards/Instagram/any of the questioners I had filled out & sent back. She said another client from the same day complained of the orange Makeup happening. She said it had to be bc an old cartridge of makeup was used. She thanked me for the email & asked how I wanted to proceed. At this point, I was upset. What if orange makeup had been on wedding day? Why was I placed with someone who didn’t know what I wanted or care? Why was I never asked what needed tweaked, how I normally wear makeup or what I wanted to be different? I found someone else to book, & asked based on the experience if I could get a refund. She “normally wouldn’t” but “felt bad” & though convinced could fix errors, she was “tired” & would. 2-3 weeks said she give it til “next week.” originally said full refund then said half. Asked who I rebooked with, how much deposit was. none of her business at this point. She sent a “dissolved” contract to sign. It said 60 or less days before event, I owe full service fee. This is why she pushed it off for weeks. I confronted her, she denied it, only then did I get 50% back.