Complete Weddings + Events Louisville

day. Congrats to you guys once again!

r all of the details on the planner. The reason we contact the client early the week of the event is because our DJs do events pretty much every single week (especially in May and June). The goal of speaking the week of the event is so that we can concentrate on the details of your event and your event alone that week. If we speak 2 or 3 weeks earlier, then we do 2 or 3 events prior to your event, we run the risk of mixing up details of multiple events. This process and the timing of the steps leading up to the wedding was outlined in an email that we sent to your 30 days before the wedding. To our knowledge, we have not heard and have never heard from any vendors who had any issues with Max. He has been a DJ on staff for a couple of years now and as you know, he has a super laid back personality. I can't imagine anyone saying that he was difficult to work with. If there were any issues, we certainly apologize. Again, I know the timing was a bit hectic that day due to the rain. In the end though, it sounds like everyone had a good time, which is what we always strive for! Congratulations to you and Miles once again!

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e week before their wedding date due to the government's required shutdown. Certainly, this was through no fault of their own. However, the shutdown was not COMPLETE's fault either. Our contract, which the customer signed digitally, CLEARLY states that deposits are non-refundable for any reason and that the balance of the event is still due if the event cancels within 45 days of the event date. This is pretty standard contract stuff for the wedding industry. While Chloe and Anthony mentioned that they received some refunds from vendors, that is great! Most wedding vendors I have talked to are not issuing refunds as their contract states. I know of at least one other vendor who has a similar review online because they are not issuing refunds. In the event world, when you book a venue, DJ, caterer, etc, that company is tying up their resources for you, which means they cannot sell that "spot" to anyone else. So, when an event cancels, especially so close to the event date, any monies paid are forfeited. Again, very standard in the wedding industry. To give another example, I personally had a flight booked for a trip in May 2020 that cancelled. I did not buy the extra travel insurance or anything like that. I had the basic ticket. I had to cancel the flight due to COVID. The airline would only credit me for a future flight within the next calendar year, they refused to give a refund. Again, when it happens to you, it is not pleasant and you want to blame someone. COVID is not Chloe's fault, it wasn't the airlines fault and it is not our fault either. We are happy to offer the ability to reschedule her event. In 2020 at COMPLETE, over 130 couples were forced to either postpone or cancel their wedding. The vast majority of couples postponed and rescheduled their weddings. For those folks, nobody lost any deposits or payments and we did not charge anyone any fee to reschedule. I am happy to report that we have been able to accommodate every single client who wished to reschedule. Some of those clients did postpone to summer and fall of 2020 and we have successfully completed their events and have brought joy to many, many couples. While we did zero events in late March, all of April and all of May, we DJed 89 events from 6-1-20 to today, 11-24-20. Chloe and Anthony certainly could have rescheduled for that timeframe or sometime next year in 2021, like many other people have. We also invited them to transfer their service to a non-wedding event in the future and that offer still stands. They have a paid for DJ that they can use for a family birthday party, graduation party or some other personal event. While many have postponed, we have had some couples, like Chloe and Anthony, simply cancel. That is certainly their choice, but it is indeed a CHOICE. With that choice comes a forfeit of any deposits or payments made within 45 days of the event. Again, all of that is CLEARLY outlined in the contract. I have spoken to many couples who understand that they are losing money if they cancel. We too understand that this sometimes happens as there are many moving parts to an event of this magnitude. In the event of a cancellation, we forfeit any money due to us when the cancellation is outside of 45 days. To date, we have had 26 cancellations due to COVID. Yes, it sucks for the couple, but it also sucks for us as that represents tens of thousands of dollars in lost revenue not to mention the lost cash flow this year due to postponements. We have had to lay people off, borrow money and take other measures just to stay afloat during this pandemic. When you hear stories about small businesses struggling during these times, we are that small business. Unlike some other businesses, I am happy to say that we have survived this and are continuing to stay open. We have been around for 17 years and we will be around for at least 17 more! We have 3 more painfully slow months, then it's on in Spring of 2021! We have lots of weddings coming up that we are super excited about. If Chloe and Anthony wish to reschedule or simply plan a backyard BBQ where they need a DJ, we will be there for them! We are ready to provide them service. However, it is there choice if they choose not to take us up on that. In that case, then yes, unfortunately, they are out the money that they have already paid.