My overall experience with CRŪ Studio did not meet my expectations.
On my trial day, Jennifer was late, which resulted in a scramble to get my hair done in 90 minutes. While my hair was done within 90 minutes, it was not a pleasant experience... being rushed through, and worked on by both hair and make-up at the same time. I did not get to finish adding my hairpiece. I thought Jennifer did an excellent job, and the style was beautiful, however, I did not feel confident we reached a point to where both of us had a solid understand of what I needed to be done on the day of. With respect to Jennifer, I voiced my concerns to Vanessa, the scheduler, who continuous argued with me over the phone and refused to work with me on a second hair trial, which she wanted me to pay in full for. Eventually, I spoke with the manager, Anina, who was kind and reassured me that my hair was going to work out on the day of. On the bright side, it did. Both Jennifer and Andria, the hair stylists scheduled for the day of were early, and they worked with me and my bridal party to get all of us ready. They also assisted my mom and my flower girl with the hair and accessories. The only minor problem I had was that one bridesmaids wanted curls and instead got beachy/messy hair. Andria redid her hair as I requested.
On the other hand, Caroline, the makeup artist showed up 10 minutes early for my trial. She was very organize, fully equipped and set for her job. She adapted to what I like, she listened and we were able to go through a smooth trial. After the trial, I was confident with my makeup and ready for the day of. One the day of I was schedule to have four of the bridal party to have makeup done and only Caroline was scheduled to show up and tasked with two of the bridal party. There was no stylist schedule for the other two bridesmaids. Caroline ended up having to do much more than what she was tasked for, and sadly my mother-in-law and my flower girl did not get their makeup done. Caroline adapted to their unfortunate circumstance and did went above and beyond to ensure we were all comfortable and happy. Vanessa did sincerely apologize and took responsibility as it was a scheduling mistake. Additionally, she did not charge me for this.
With that said, it does not change what happened on the day of to include the confusion, me having to pull up the contract and verify everything, calling the manager, and calling the scheduler to figure out how we were going to get the girls makeup done. No bride should have to deal with this on the morning of their wedding.
This mishap resulted in a hassle to get everyone done and I was back to being worked on by both hair and makeup as the same time. One was the bridesmaids makeup up was not done on time and we were not for pictures. What is most frustrating is being reassured constantly that we were going to be done on time by the CRŪ Studio management, and we were not.
Overall, my experience with Vanessa, the scheduler seems to overshadow my whole experience with CRŪ Studio and reflects on the integrity of this business. For these reasons, I would not recommend booking with CRŪ Studio due to their scheduling and ability to listen to their customers.
Lastly, I do think Caroline, Andrea and Jennifer does strives their best to get their brides and bridal party look absolutely beautiful, and they are professionals at what they do.