Crest Hollow Country Club

Banquet Manager, we were treated with kindness and genuine care. Samantha was beyond fun to work with - her wit and easy going attitude calmed all of my bridal nerves and allowed me to laugh through some of the things I could have cried about. She provided every bit of information we needed, she gave advice when I was torn between decisions, she answered ALL of my many emails with patience, understanding, and humor, and she made all of our meetings something to look forward to instead of them all feeling like a chore. Every bit of planning was that much easier because of her and her constant reassurance that it was going to be our favorite day. As for the day of the wedding, I literally could not have gone through the day without the help of our bridal attendant, KAREN! She was everything I could have needed on that day and more. From the minute we met her to even the next day when we picked up our things, she was the kindest, sweetest soul I ever had the pleasure of experiencing. She helped me with breathing exercises when my nerves hit before walking down the aisle, she hand fed me in the bridal suite to ensure that my dress wouldn't get dirty, she made sure we had a drink in our hands at all times, she followed us through the cocktail hour so we didn't get tied up talking to one person for too long, she bustled me up numerous times since someone stepped on my dress and ripped one out, she held my dress, she held my flowers, she held my hand, she was HANDS DOWN a key part of what made our wedding day so perfect and so seamless and so unforgettable. I could thank her everyday for the rest of my life. The wedding was just everything my husband and I could have ever hoped for. The Crest Hollow Country Club and it's amazing staff went above and beyond to make sure of just that and it is going to be a day we look back on fondly. My heart is so happy with how everything turned out. I would recommend this place over and over again.

r signing our contract, the communication was very poor. Strike one happened when we found out our sales manager no longer worked there. We had been reaching out for over a month to our sales manager with no response. We finally called CHCC directly to find out we were assigned a new sales manager but no one made contact or introduction of the new sales manager. or just even told us our old one no longer worked there. Strike two, we are living out of state, planning a wedding in Long Island. We had scheduled a follow up in person a month in advance. When we called the day of our appointment to let them know we would be running little late, they didnt have us in the books. We were traveling at the time from a wedding in Syracuse and it was taking us 6 hours to get there. When we were transferred to the manager, they had no clue who we were, sounded annoyed and said they would fit us in. No apology, no sympathy, we felt we were a burden to them. Strike three happened 2 weeks before our wedding when we found out the room we wanted for our cocktail hour was booked by another couple for their wedding. No one had confirmed our booking the while time our contract was active, but what made it worse, no ownership was taken at that moment for the mistake. Another room was pushed on us at which point we had to agree to because no other option was available. Furious and upset, we had to go to senior leadership to express our frustrations and disappoint with all the communication mishaps. I will say, CHCC did give us some upgrades to our reception to help compensate for the negative experience we had. The rest of the staff at CHCC were nothing but amazing and in the end, we had a great wedding reception. However, having the stress and anxiety leading up to the wedding day could have spared had the communication been better overall. I strongly urge caution if you choice this venue to be on top of management to ensure all details of your special day are met. Otherwise, beautiful venue!

tter food and bar selection for my guests. I highly recommend this venue.

nd that all our needs were met. We received positive feedback from friends and family on the delicious food and superb service (having golf carts to transport our grandparents to our outdoor ceremony was a game changer). Thank you!

veryone enjoyed the food! Our Maitre d's were both amazing and I personally want to give praise to Deidre since she was always by my side if I needed anything or simply offering to change my shoes so I could be more comfortable dancing at the reception! You will not be disappointed if you choose this location.

moothly and was always there with a drink or a snack or anything else we needed. Could not imagine a better place!

g they did honor the Sunday morning price for a Saturday morning. There were moments I questioned my decision (like I think a lot of brides) however we ended up having the most magical day. Crest Hollow was literally perfect. The service was absolutely perfect! Who has gone to a wedding where the food was actually that great? We did! Our guests are still talking about the food over a year later! Even our vendors all told us they had never been to a wedding where the food was that good. I also loved that the vegetarian option wasn't just a veggie plate but a true chef masterpiece! My bridal attendant was literal perfection. She was so helpful and made sure she talked me down during all the anxiety and made sure if there was anything we needed she made it happen. I don't know what I would have done without her. We initially were bummed we didn't get the startlight room but the Plaza ended up being the most magical space and I'm so happy with how beautiful it turned out. I can not say enough great things, literally everything went so smooth. Trust me I think I looked at every venue from long island to orange county and parts of Jersey and you get the most for your money at Crest Hollow! My ONLY issue was with their required florists - make sure you look at those. We ultimately did find someone in our budget but they can be pricey compared to some others we saw. We priced them all out and ultimately Flowers By Brian was the best for our budget and they did an amazing job so I can see why they have them in their vendor list. 100% recommend Crest Hollow!

cial shout out. They are the dream TEAM ! I felt like family, my husband and I could have never expected how the venue would go above and beyond, we had a power outage at our hotel while getting ready, the crest hollow invited our bridal party and family over right away, they helped right away with smiles, the made by subtle Alice in wonderland vision come true. (The foood, the service, the venue …. Etc.) I am blown away! I cannot wait to share our professional pictures 💙 ! Again, thank you thank, thank you !!!

om Westchester to view some venues. We arrived to Crest Hollow, were greeted kindly & asked to wait in the lobby while our salesperson finished up his tour of another couple. We were given freshly baked snacks by the incredible Chef & refreshments as we waited. Shortly thereafter, Henry, who is typically on the operations team, saw us waiting & immediately offered to show us the property. While the kindness of every staff member we met, as well as the beauty of the grounds spoke for itself, Henry's natural hospitality, knowledge of the events process from start to finish, patience & flexibility displayed on that first day, left not a doubt in my mind, as the bride-to-be, that this was the place my husband & I were meant to celebrate our wedding. Despite seeing many other venues, and having another venue tour scheduled for later that afternoon, my mind was made up. We returned to Crest Hollow, worked out some logistics, & booked our event. Prior to leaving, we specifically requested to the Director of Operations that Henry work our event. Every vendor that we hired was a direct recommendation of the venue & Henry took the time to give an overview of each specific vendor. After hearing what our vision was, he helped us narrow it down to the best vendors to fit our preferences. He would check-in on us every month or so just to see how we were doing and to answer any questions we may have had. At one point, as Covid impacted our jobs, the finance department worked with us to ensure we were comfortable with a suitable payment plan, and Henry checked on us until he knew we were on the other side of that challenging time. The number of stories I could share about the level of service leading up to our wedding is countless. Needless to say, as the wedding grew closer, & final planning meetings came to a close, I knew that with the team of vendors I had hired, as well as the close care provided by Henry & the staff at Crest Hollow, that our wedding day was in the best hands. Never in my life did I think I would be so calm on the day so many little girls dream about since they were kids. We arrived at the venue after our church ceremony, we were immediately greeted at the door of our vehicle by our AMAZING bridal attendant, Karen, as well as our fabulous maitre d', Al. They brought us & our bridal party to the suite and provided refreshments. They immediately welcomed & provided cocktails to any guests who arrived early & made them comfortable prior to beginning our NEXT LEVEL cocktail hour 30 minutes early. Our guests have not stopped talking about how "you haven't been to a cocktail hour until you've experienced that one". They raved over the feeling of being in the Caribbean as they sat poolside enjoying their amazing & endless food. The reception blew them away equally as much. The food. The bartenders (& the drinks). The aesthetic of the reception space. The day could not have gone smoother. The communication Crest Hollow staff has with their recommended vendors is next to none. There was no room for error in this amazing day. The staff at CHCC is elite & I would redo this day a million times & change NOTHING. If you're considering Crest Hollow for your wedding, look no further.

hen done up with flowers and lights. And yes, there were other weddings going on at the same time as ours, but (as far as I know) nobody had problems waiting on the bathroom or anything! The bottom line is that the people running the show at Crest Hollow truly know what they are doing. Our whole day flowed so smoothly. We were blessed with a perfect, cloudless day which made our outdoor cocktail hour (in the Coral Beach section of CH) absolutely beautiful. The sun was strong, but there were plenty of tents for guests to sit under. We got so many compliments on the food - both the quality and the quantity! The cocktail hour food received the most compliments, but the shrimp entrée at dinner earned some pretty high praise from my mom (and she’s a Gulf Coast native, so that’s saying something!). If you went to an event at Crest Hollow years ago and didn’t like their food, I recommend giving them another shot. The chef completely reworked the menu over Covid, and we all really did enjoy everything we ate. Like I said before, the people running the show (our maitre’d, my bridal attendant Yasmin, our banquet manager Alana) were 100% on the ball and fantastic. The wait staff, on the other hand, were a little less on the ball. Apparently one waiter was pretty rude to some of my family, one bartender left the bar unattended for so long that my aunts started making their own drinks (lol), and my poor husband couldn’t get anyone to bring him a cup of coffee. The wait staff as a whole looked pretty young, so I’m wondering if many of them were new hires for the summer or something. Regardless, the dinner service went quite smoothly on the whole. Overall, I enjoyed the process of working with Crest Hollow, and I’m so grateful they made our vision a reality. They were so accommodating and professional - they just truly know how to throw a great party!

ry flexible in finding us an indoor spot to take photos and also finding golf carts for transporting our bridal party. Leading up to the wedding, Rebecca was our banquet manager and was great in working with us when our numbers started to drop due to Covid. Our Maitre’D was amazing and made sure the day ran so smoothly. The venue space itself was beautiful and exactly what we needed for our 300 guests. Thank You Crest Hollow!!

ill raving about Chefs food! From our first zoom meeting we knew this was the place we had to have our wedding. When we did our walk through the Plaza room took our breath away and lucky for us it was available for our event. Our attendant Marina, didn’t miss a beat. She was attentive and there for anything we needed, in a word she was phenomenal. Every staff member there was warm, kind and helpful. There are not enough words for me to describe just out thrilled we were with our experience there.

ur was they had so much food some guests thought those were the dinner plates for a second. Haha. I also forgot to mention how beautiful the outdoor ceremony was the greenery definitely added a magical touch. Moving forward to our reception which we had in the starlight room was so clean well-kept and designed exactly the way I wanted it. The staff was so professional and friendly it honestly made the day 10 times better. I would highly recommend this venue to be booked for a wedding or any other special event. My banquet manager was Kristina and had help from TK as well! Thank you Crest Hollow! You staff is AMAZING!

nd beyond !!

with the place after looking at many other venues I didn’t like. However, I missed many horrible details of Crest Hollow. Look at the linens…are we in the 80s?? I had to use an outside vendor for linens because they were so ugly. There is only one bathroom and it’s on the first floor so if you didn’t pick that room then your guests wearing high heels will have to walk up and down all night. WE WERE NOT ALLOWED A FOOD TASTING. That’s right, they’re so good that they don’t trust us with trying it before the wedding?? We also were told they COULD do a food tasting and then a month later told we could not. There was such gaslighting with Crest Hollow I just wanted to get to my wedding already to never have to deal with them again. I had to deal with them through COVID, which was awful. I changed my wedding date twice and each time I was given 10 MINUTES to confirm a new date. I had to frantically email all my vendors to see if they were available on the new date in 10 minutes or the date would be gone, my banquet manager said. They offered no sympathy and did not care one bit about me or my wedding. Another thing I didn’t fully comprehend at the time I booked was that they do 3 weddings at one time. You do NOT have the grounds to yourself and you can’t even know before your wedding where you will be able to take photos because another bride could be there at the time. My banquet manager (I had 3 throughout my 3 year engagement) was never responsive through emails or phone calls and I was constantly wondering what was going on with my wedding and having questions go unanswered. Whenever I had questions 99% of the time the answer was “they couldn’t’ guarantee” it. They also do not do rehearsals; they do the rehearsal 15 minutes before your ceremony. I don’t know about you, but I definitely don’t want to walk down the aisle IN MY DRESSS minutes before I say I do. I missed the opportunity to have a food tasting, cake tasting, and a rehearsal and rehearsal dinner. All of these things were things I dreamed about that CH took away from me. I had done a walk through for our last meeting and told them I didn’t want a stage for my sweetheart table and you know what appeared on my wedding day? A stage, which at that point has been decorated with flowers and couldn’t be moved. I had chocolate kisses for my favors, which we told them and they knew about A WEEK before my wedding. ON THE DAY OF my mom spent 20 minutes arguing with them because they said it wasn’t Kosher and wouldn’t allow it to be served on their premises. On my wedding day when there were issues (because there were many), no one was to be found and I spent time looking for people to talk to. I was told by guests that they were rude and unfriendly to them. My photographer was yelled at by my bridal attendant because we went and took pictures without her…which we did because she was nowhere to be found. They didn’t want us taking photos near the other bride and this fight occurred during sundown, which was precious daylight we needed. It sucks that so many things went wrong on my wedding and this could’ve all been avoided if I just picked a different venue.

the food and look of the grounds. Our banquet manger was Kristina. Not only was she a savior she is friendly, down to earth, personable and professional..WORK WITH KRISTINA…Everyone we’ve worked there was great. Changing the date 3 times due to covid they helped us out so much. Some may view Crest Hollow as your run of the mill catering hall but to us it was a personal and refined experience. I truly can not say anything negative about Crest Hollow. It was so much more then I could have wished and hoped for.

ery step of the way. Henry was beyond accommodating and worked hard to make our dream wedding a reality. He even made sure to be there the day of, to oversee the seamless execution of our event. Sandy was my bridal attendant and she was superb. We had a huge bridal party of 28 people and Sandy was attentive to everyone’s needs. On top of that, anything that my husband or I needed, Sandy was there and ready to help. She was so friendly and warm, everyone was blown away by her kindness. Larry our maitre’d was top notch! He was on the ball with everything and unbelievably organized. Larry made sure that the night was moving according to plan and that everyone was taken care of. Chef was amazing, and people could not get over how delicious the food was. He came by to check in with my husband and I at the reception which was much appreciated. The passion that he has for the recipes he designs and the meals he prepares is evident. The tuna stack as a salad starter was so different, delicious, and undoubtedly a huge hit. The servers and bartenders made sure all of our guests were taking care of the entire night. Our family and friends are still raving about the amazing time they had. From the beautiful poolside cocktail hour to the outstanding reception, everything was absolutely perfect. Many said it was the best wedding they have been to! We are so happy that we had our reception at the Crest Hollow and are looking forward to having future events there.

the experience.

the pandemic hit and the venue refuses to refund that deposit. I cancelled due to the pandemic which is an event out of my control and the venue has refused to give me back a deposit which has not been used for any services at all. I will never work with this venue again. I email and call constantly and I get no cooperation from anyone. I just get passed around to different agents with no real solution. I just want my deposit back. My fiancé lost his job during the pandemic and we can really use that money but a large venue with tons of reserve refuses to give it back for services they did not perform. It is very unfair. Please do not work with this venue if you want great customer service. They will ruin what should be one of the happiest moment of your life.

e day of the reception all of our guests were treated very well by the entire staff and the food was excellent. I would highly recommend this venue.

ermitted to deliver the # of guests, party, dancing, etc. However, their hands were out to accept MILLIONS in government funding. Appreciate they supported to keep staffers but at the same time they also did so at the expense of people like us. Our deposits and partial payments were not even partially refunded. Contracts are null and void as this is not an act of G-d but was rather a government mandate. Hence, why they got govt funding, In a time when people need their money, family members dying and hospitalized, they hoarded many peoples money. Some people don't want a party 1-2 years after the celebratory date passed and don't need you to hold money until we can find another reason to have a party at your venue. DO NOT GIVE THEM MORE....

er, who knew the world would be in the state that it’s in today. Uliana was our banquet manager, and she could not have been more helpful and attentive throughout the entire process. We booked all the way back in 2018, so we got to work with her for a good 2 years. I’ll be honest with you I wasn’t the easiest bride, one could say I’m a little anxious. Uliana made sure I felt completely comfortable from taking the tour, signing the contract to all the planning. Sandy (my bridal attendant) and Joe (our maitre d) were with my husband and I the day of our wedding. They helped keep my mind at ease, made sure we ate throughout the night and had everything we needed. My guests could not stop talking about how wonderful all the staff was and how beautiful the grounds were. And of course we can not forget about the food!!! It was all so good, my guests couldn’t believe how much of it there was. Crest Hollow helped make our wedding dreams come true and we now have memories that we will never forget. We will definitely be back again and highly recommend it!

n was in the Plaza room, it was set up beautifully and there was always staff around who were very attentive. From beginning to end our manager, Leo, was very professional and the venue provided a wonderful experience. I am so happy I chose to have my reception here!

d seemed very annoyed with us throughout the most important day in our lives. During our conciliations, we asked a few times if there were any other events going on the night of our wedding. They were beating around the bush not giving us a straight answer leaving us with unanswered questions. Turned out there were two other events going on that night and they pretty much stuck us with the worst staff. Also during our appointments, I stated that we had many handicapped people attending and needed use of the elevator since we were in the upstairs starlight room. The elevator was out of order and they just moved a cone out of the way the day of. One of my guests had the door closed on her as she was trying to get in. The bridal attendant Carol said many things that were completely out of line throughout the night. She even asked where her tip was at the end of the night! The maitre D Ralph, was either nowhere in sight or mopping around doing nothing. Leaving the lights on during dancing or not turning on firepits outside. Although my husband and I fell in love with the venue, I would not suggest having any events here unless different staff was provided for service.