Crest Hollow Country Club

my wedding 9/20/14 630-1230 Emerald Room

9/20/2014 Nicolette U

I will preface this review by saying that my husband and I had an AMAZING time, everything was delicious and beautiful. Unfortunately, if I had to go back, I would probably select another venue. Leo was my banquet manager..he was very nice, but very inflexible in the negotiating aspect, which I found to be shady. They provided what they provided, and any single change/extra thing was an extra charge. I wanted 1 stationary bar and 1 rolling instead of the 2 "rolling bars" that they included, which was an extra $300. The cake that they include comes exactly as is-All i wanted was for them to smooth out the icing design and apply a few ribbons/embellishments-they charged me $150 to smooth and apply ribbons that I PURCHASED and provided!!! They also tried to pull a fast one with the alcohol on the day of, saying that Corona and Heineken were not included in the "package that I selected" ....no option was ever given to me, or I would have chosen the highest one (after all the money I had already blown on a Saturday night wedding, why would I skimp?). Of course after they were called out on their lie, the Corona and Heineken magically appeared. The bridal suite wasn't available (without an extra charge!!) before 4:30, and my ceremony started at 630. I refused to give them another extra dime, and thus, my pictures were extremely rushed and didn't have a lot of variety. I'm not even wearing lipcolor in a majority of my pictures because there was no time to freshen up :( My bridal attendant, (I think her name was) Marina, was rigid and nasty and really stressful to deal with on a day that was already nerve-wracking. She wouldn't let anyone else fix me, insisting she was an expert in bustling, only to have my bustle come undone-I looked like a hot mess during my reception. Luckily, I was having such a great time dancing that I stopped worrying about my appearance. My MOH told me she tried to fix it and got yelled at by Marina. After my mother spoke to her, she became nicer and stopped being nasty to my bridal party. I also received complaints about one of the very old, very miserable bartenders being cranky to guests. I also had no idea that I would be sharing my outdoor cocktail hour with another party across the pool. When I asked, I was told I wouldn't be able to see any other parties going on. Although we (and all of my guests) still had the time of their lives, I would have rather spent the money elsewhere and been the only bride, not an after-thought.

Beyond Amazing

10/26/2014 Roxanne Z

I cannot express how amazing my wedding was and how attentive the staff at Crest Hollow was. Every single detail was beyond perfect. The staff handled every thing in a professional manner; no one had an attitude, everyone was gracious. My guests have been raving non-stop about the quality of the food, from the beef to the fish and everything in between. By far the best part of booking Crest Hollow was my bridal attendant, Marina. Words cannot express what a wonderful job she did. She was an absolute angel and could not do enough to help me. She was there whenever I needed anything and anticipated anytime I needed help. I only hope other brides can enjoy their weddings as much as I enjoyed my own. There was nothing wrong: nothing to stress over. Booking Crest Hollow for our wedding was easily one of the best decisions I made throughout the wedding process!

June wedding!!

6/07/2014 Natalie S

Crest Hollow is a beautiful location with excellent service for your wedding. They don't call it a wedding factory for no reason! They are a truly well oiled machine working for each couple to have a great day. We did have more than one banquet manager during the planning process. I am ultimately happy we ended up with Costanza. Attentive and helpful from when she started with us. She wasn't there the day of our wedding which I thought was odd but everything at the venue went smoothly despite of that. Our guests had a great time and raved over the food and the overall beauty of the venue. I am looking forward to being a guest next summer at a wedding there which the couple choose after attending our wedding!!

Plan it yourself

9/13/2014 Private N

First off our Banquet Manager Helen: AVOID AT ALL COST!! I'm not sure if that's other venues are the same but they lure you to book with them in the beginning then try to rip you off towards the end. We've inquired many times early for quotes on specific decorations like draping and chair covers. All we kept getting was "I don't know" and "It depends". How could she not know? She pretty much won't tell you anything until the party planning meeting when you have no time to look for other vendors. Helen was not helpful at all during the party planning meeting. Pretty much sat there and did not explain anything besides taking our choices for the menu. We had to plan everything ourselves and gave her specific instructions of how we want things set up which she agreed to do. BUT we've dropped off boxes of our own decorations the day before and specifically told them not to do anything until we arrive on our wedding day. Of course when we got there, all our boxes were opened and scattered into different areas. They've also rearranged and misplaced everything within our boxes making us scrambling all morning to locate things in the different areas. The set up instructions we gave during the party planning meeting were not followed at all. We've told matron'd to move things several times but he only did it at the very last minute right before when our ceremony was about to start. The bridal suite was not safe at all. They claim only a few specific people know the code to get in but any staff was able to get people in. When we inquired, they stated that the password is changed every two weeks?!? Shouldn't it change every time there's an event? Also, they opened the door while we were in the middle of changing. Dont they know how to knock? Overall, the food was good and bridal attendant was helpful. The matron'd tried to accommodate us. Helen, horrible. They need to give you direct answers earlier, follow instructions and have better security.

Beware!!!

10/03/2015

Was so excited when first went for appointment and then when came back to book appointment with my mom and future mother in law, was very embarrassed to hear that the price was now raised with the number of heads I was originally told. Instead of the Mgr telling me she made a mistake, she was absolutely rude and not helpful. Finally after 2 phone calls Lauren admitted she was wrong and made a mistake. She told me she was so frustrated that it was just not worth it. Not worth it.. well you are in the wrong job. No apology at all and just said nothing she can do. I spoke to the Banquet manager and to my surprise he wouldn't honor the pricing I was originally given. I had this on paper and was really annoyed. If the Manager can't even get the pricing right , how are they going to manage my wedding!! I've never been mistreated so bad from a vendor and would not recommend this place... .that is unless you don't mind them scamming you. Unacceptable!!

Awesome!

9/05/2014 Liliana F

This place is beautiful, the staff is amazing and they helped me with my wedding every step of the way. I was always able to get in contact with my banquet manager constanza at all times, fyi she is amazing! I would recommend this place to anyone who is looking for a place that gets the job done. They remembered to do things without me even telling them.

A minus - my wedding was awesome with a few minor issues

8/24/2014 Sonja T

My wedding at Crest Hollow was almost perfect. Leo was my banquet manager and he was a little hard to reach at times but when he did respond he was very knowledgeable and helpful. My bridal attendant was Diana and she was A +++! She bustled my dress for me, brought me drinks, and told me everything I needed to do. She made it as stress-free as possible. There was only thing that drove me crazy about the day. It sounds like a small/petty thing but it actually really upset me. The waiters/waitresses were clearing the appetizer plates as the speeches were being given by my maid of honor and the best man. You could not hear a word they were saying over the CRASH! CLINK! CRASH! of the dishes. No one at the wedding could hear a thing. I was almost in tears. Could they not stop clearing for the maybe FOUR MINUTES it took for the speeches?!?! One of my friends tried to talk to the maitre d' but by then the speeches were basically over. Other than this, it was a great day. A lot of my friends had great things to say about the food and the bartenders were great. Crest Hollow is one of the very few venues ANYWHERE that allows guests to choose from a full menu of 9 different entree choices. No tacky entree selections on the reply card necessary! The bridal suite was very nice and they had food waiting for my husband and I after the ceremony, and champagne. I really had a great day and overall Crest Hollow did an incredible job. Just maybe request no clearing during the speeches...

Beautiful venue, amazing staff!

8/24/2014 Valerie K

I just had my wedding at Crest Hollow, and have already been to a few others there in the past. I am always amazed by the beautiful rooms, outstanding cocktail hour, and breathtaking grounds. The outdoor areas are unbelievable and perfect for photos. Our coordinator, Mitch, was on top of every detail throughout the planning process and was even there the day of the wedding. My attendant as well as my fiance's attendant were incredibly helpful and always there when we needed them. They took care of everything for us and made our wedding day stress free. Crest Hollow helped to make our wedding the most perfect day.

highly recommend

6/29/2014

Fantastic venue! We had so many compliments from the atmosphere to the food every thing was perfect. There staff that helped us all night were by our side for any request and guided us so we made the most of our night. Very professional they made everything fantastic ! It's a must see before you book your venue

Rosalind Cave

6/14/2014 Rosalind P

EXCELLENT SERVICE, STAFF, VENUE ETC. BEST TIME OF MY LIFE !!!

Beautiful Venue and Very Professional

5/17/2014 Lijo V

This venue was gorgeous and the staff was very professional but I feel there were many hidden charges(seat covers, upgrading cake) that we did not know about until about a month before the wedding. But other than that we loved every bit of the wedding!

Pricey but good

5/17/2014 Lijo V

Crest Hollow is very professional and a great place to have a large wedding. The only thing is they Nickle and Dime you. You have to pay extra for seat covers, outdoor use, and other hidden fees that they do not tell you up front.

Our fairytale

10/12/2013 Kristina M

Working with CHCC was great, everything was perfect and the venue is beautiful!

LOVE LOVE LOVE

10/12/2013 Danielle M

We started looking late for most couple, 10 months prior, and it was a holiday weekend, Columbus Day, but CHCC made it happen when all other halls werent available. Luckily they were my first choice anyway as my parents had got married there 33 years prior. Everything was flawless and we heard rave reviews from every guest. If anything went wrong I had no idea then and to this day have no idea. Everything I wanted and then some they made happen. I plan on using them for all big events in our lives. Lisa was my attendant and she was amazing. Leo took care of all the arrangements as my consultant and I couldnt have asked for someone better!!

EXCELLENT

9/21/2013 Krystal M

They did a fabulous job Thomas the banquet mgr was incredible He helped us in so many ways. The food was appetizing and service was great He suggested JackRose's flowers who were so nice and helpful the flowers actually made the wedding. So did the chocolate fountain too Yeah to Thomas Great job I recommend this place for your next wedding

Beautiful wedding at Crest Hollow

9/15/2013 Crystal L

The day of our wedding was so beautiful! We had the outdoor ceremony in the English Gardens and cocktail hours overlooking the pool. Everyone remarked how beautiful the scenery and grounds were, and how nice it was to stroll along the outdoors and enjoy the perfect fall weather as mother nature was on our side. The bridal attendant was attentive, and got us water and refreshments, helped with going to bathroom, and anything you can think of. They do have the attendant escort you +photographers if you choose to take photos before the ceremony, but this was fine as she left us alone and let us take our pictures. There was a moment during the Chinese Tea ceremony, which was incorporated in our wedding, that their staff seemed a bit confused. Our Banquet manager had assured us they did it many times, but for the manager that was there on that DAY - they brought out a small table for our parents to sit around to be served tea, which we were NOT using. They didn't know we would be kneeling... Not that our guests as they're not familiar with the tea ceremony, but it didn't go as smooth or quick as I hoped. Overall, beautiful venue, service was good and attentive for bridal party, food was good, they were great about quickly packing away all of our stuff and cleanup. So all we had to do was relax after the day was over!

FAIRYTALE

9/20/2013 Samantha M

CHCC was the perfect place for our wedding, it was worth every penny! The grounds are FAIRYTALE status and the day of the staff was more helpful than I ever could've imagined. From the grounds, to the food, to the presentation of EVERYTHING- it was PERFECT! The party was non stop and just so beautiful! I cannot wait till a friend or family member marries here and we get to go back! Leo- banquet manager, really pulled through for us in the end and he dealt with crazy family perfectly!

AB-SO-LUTE-LY AMAZING

8/30/2013 Jeanine R

Its been a solid month since I got married at CHCC and people are still talking about it.. the place the food, the décor.. everyone was just amazing.. Place was beyond amazing.. if you do not have a wedding or an event here.. you are missing out. Everyone thought I had David Tutera but nope it was all Thomas( My Banquet Manager ) and the staff at Crest Hollow. I love them and am so grateful.. They made my day more special. I am still amazed!

Beautiful

9/06/2013 Nicole T

I cannot say one bad thing about Crest Hollow. From the start we dealt with Mitchell to book our event and he was always very helpful and accomodating to us. The grounds are AMAZING. We had the outdoor cocktail hour and my guests could not stop telling us how good the food was and how beautiful it was outside. We booked the Plaza Room which features an outdoor terrace overlooking the pool, which is good if you have smokers at your wedding, and the view from there is just awesome. My bridal attendant Sandra was perfect, i couldn't have asked for someone better. The maitre'd, whose name has escaped me, was also wonderful. Crest Hollow's staff goes out of their way for their brides and grooms, as well as the guests. The food was great, they offered 7 different choices for main course. I could go on all day about this place- they really know their stuff and give a beautiful wedding, and make you feel like a princess :)

Best wedding experience

9/02/2013 Shantia W

My name is Shantia wedding 9/2/13. All I can say is it was the best wedding experience ever. Eric our banquet manager was nothing less then the best. When Vince and I met with Eric the second time he stated "welcome home" and those words were truth. From planning on down to the actual wedding day our experience was professional, courteous, and worth every encounter. Crest Hollow went above and beyond our expectation they exceeded beyond measure what we thought a venue would be capable of. Our day was made special even though other weddings were going on. I never once saw another bride. CHCC will always get my recommendation for new brides or vow renewals because its not about the money with CHCC it's about making the day the very best for the couple, and that's what they did. Thank you so much CHCC for making my dream come true. Shantia

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Crest Hollow Country Club

Woodbury, NY

Capacity: More than 400 | WEBSITE | PHONE

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Today’s Crest Hollow: Romantic & Remarkable

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Gina & Joe's wedding May 26,2014

Amazing Wedding Experience!

amazing venue

Happy Wife

Great Venue!