Critic's Choice Catering

We used Critic’s Choice to cater our wedding in September 2023. It was not a good experience and people should know what we experienced in case others are considering them. We encountered many issues with them on our wedding day, most of which we heard about in the days following our wedding. Here’s a snippet of the email we sent to them explaining the issues that we had during our wedding: - People were receiving the wrong meal and the staff wasn’t checking to see who was receiving what. You told me on the night of the wedding that this was happening because people were switching their food. But after speaking to a good amount of guests, the case was that the waitstaff were just giving people the wrong food and were even asking people what they ordered instead of following the list. The waiters seemed very unprofessional and inexperienced. This even occurred on one of the VIP tables (both of our immediate families) where several guests received the wrong meal. When one of the guests mentioned they had ordered chicken and not surf n’ turf, the waiter told them they didn’t order chicken even though the menu and name card indicated chicken. - It seems as though there was no plan as to how to go about the dinner service, which is so disappointing given the level of detail and upfront work that was done on our end to ensure this wouldn’t happen. (fully detailed spreadsheet, color-coded place cards, customized menus) - Additionally, when guests tried to relay the issues they were having, they were brushed off by the waitstaff, simply stating they were doing their best. We were told that the waitstaff were quite rude, which is again very disappointing. - We spoke to one of our friends who has a daughter that ordered the kids meal and his daughter never received their food. They didn’t get anything. This is honestly infuriating and one of the worst things that happened on this list. There’s simply no excuse for this. - We heard from many guests that their food was cold and that the risotto wasn’t cooked all the way through. - We also heard from many that their water jugs weren’t being refilled and others didn’t get water at all apparently. - The serving of food to the tables was also very inefficient. We know of a few tables that didn’t receive their food until way later than others. We heard many complaints about this. - There was also a huge gap between salads and entrees. This is something we noticed and was echoed by everyone we spoke with. - The late night snacks weren’t being served until around midnight, which isn’t what we had scheduled. Many people didn’t even know about it. That was very poorly executed. - We also heard one of our cake boxes got infested with ants. We had a refrigerator in the bridal suite to store this away in there and if there wasn’t any space left, we wish this would have been flagged so we could have removed items from the fridge to prioritize the cake(s). - The fruit/charcuterie station during cocktail hour was swarmed with flies at one point. Not sure exactly when it was brought out but if this was put out before cocktail hour started, shouldn’t this have had some sort of covering beforehand to prevent this? After explaining all of the above to Kaycie and Michelle from Critic’s Choice, they offered us a $4,949 refund out of a total of ~$38,000 (of which was a $3,300 optional gratuity that we paid in advance, which was a big mistake). After requesting more of a refund, they became litigious and reduced their refund offer to just $3,300, the amount of our prepaid optional gratuity. Needless to say, that won’t be enough and we will be taking the matter to court. Please do your due diligence before hiring this company to cater your event. They will impress you at the tasting but fall completely flat on the day of your event. The service provided from them really put a damper on our wedding and hopefully putting this out there will prevent it from happening to others in the future.

Kaysi and the entire team over at Critics Choice left us absolutely amazed at the delicious catering and presentation!! Their work is truly stunning! We had a wonderful selection of main courses to choose from and went with the Tri Tip and salmon and WOW they were amazing! Our guests ( especially the groomsmen ) kept telling us how incredible the food was and that they wanted to attend the wedding all over again so they could eat Critics Choice catering!! The presentation, attention to detail, linens, dishes, and the servers- literally everything they do- is perfection!! As a bride who planned my wedding in 4 months, I am so grateful for Kayci and the whole team at Critics Choice making it a seamless and stress free experience! Thank you from the bottom of our hearts for all you do!

If we could give this place 10 out of 5 stars, we absolutely would! They helped make our special day extra magical. Kaycie is extremely talented and was able to take our vision and turn it into a masterpiece. The food was delicious and the staff that worked our wedding was personable, professional and friendly. Our guests still talk about them to this day. We can't thank this organization enough, truly. Although it was pricier than our budget allowed, we have zero regrets about spending a little more, it definitely paid off. The service included just about everything from start to finish, which made it that much easier in a stressful time. The bartender was great along with the staff (special shout out to Ray Ray!) who ensured every guest was satisfied and fed well. We could go on and on here about how they exceeded all expectations. We hope to use them for any other events we come across in the future.

Kaycie at Critic's Choice Catering helped create a dream wedding for my daughter and her fiancé! Her guidance and suggestions and support through two Covid postponements was incredible! She helped to create my daughter's vision and her professionalism and experience were amazing! The food was amazing, and every detail was perfect! Thanks Kaycie and you amazing crew!