(Summary: All Brides RUN from this bargain basement “bridal store”! I wouldn’t wish this scam of a biz upon ANY bride. I paid $1000 to fix their botched alterations 3 days before my wedding. Please don’t become their next victim.)
I visited th...is store for the sample sale gowns. After seeing that some of them were discolored to the point of being LITERALLY BROWN & BLACK INSIDE, I should have left. It is disgusting that these were offered for purchase. I did see a gown that was not discolored or gross. I tried it on & I loved it, but it was a little too tight. They claimed they had an in-house seamstress that could let out the back, hem, bustle, and professionally clean and press the dress. They promised the alterations would be fast and the seamstress had a location near me (2 hours outside NYC). I purchased the gown 9 months before my wedding.
After purchasing, I called the seamstress and store & left voicemails for months. 2 months before the wedding, she sent me a TEXT MESSAGE saying that she was “going back to her home country” and would not alter my gown! I contacted the store and left messages- no response. I remained polite in all communications. I FINALLY got through to someone after posting online about the seamstress situation.
The person that finally called me back was the owner “Liz”. She had a nasty attitude, seemed to be angry at ME, and told me that I needed to find my own tailor. After I sent her a copy of the contract showing that I paid for alterations, she stopped refusing to assist me- but she was clearly annoyed. Liz told me that since the seamstress near me quit, I would have to come to the city for fittings. I had no choice, so I took vacation time from a new job on 4 different days to make the 4 hour roundtrip visits to the city for alterations- 3 MONTHS before my wedding! At each fitting, I noticed that no work has been done on the dress. At the last fitting only the hem had been done & it was too long and VERY CROOKED. There were beads and rhinestones that were suddenly loose on the bodice. The seamstress began to make strange comments like “This is a sample, sooo…”, and “It IS a sample gown, so…you know….” as if to tell me I should not expect a decent quality of alterations to be performed on a sample wedding gown. However, she still said the alterations would be completed and sent to me within a week. Several weeks passed. My calls were ignored.
7 days before my wedding, my gown was delivered to me in a beaten up box with several previous address crossed out by a marker. My wedding dress was THROWN inside the box in a rumpled pile. THE DRESS HAD NOT BEEN FITTED at ALL! It was now SEVERAL inches too big in the bust, sides, and back, with loose beading, and there were now STAINS all over the satin skirt that had not been there before! I called and emailed the owner Liz. She ignored me, then asked for pictures. After I sent pics, she never responded again.
I cried for the entire day. I spent the week of my wedding visiting every tailor. They were all horrified that a wedding dress would be delivered in such terrible condition from a bridal shop. I finally found an amazing tailor who couldn’t believe a seamstress would do this to a bride and felt so bad they agreed to try to save the dress and clean it. They fixed the dress- finishing the day before my wedding. There was no time to fix the hem, which was so long we had to cut our first dance b/c I could barely walk in the dress 😔