DIMITRA DESIGNS

d which was the only issue I had during the entire process which is minor. Any time I called or came in for anything the entire staff was incredibly nice and always gave me their full attention. I had a good bit of alterations done to my dress and Dimitra did an amazing job. When my dress first arrived after ordering I hated the fit. I wanted a very form fitting dress and my curves were lost in the dress. I'm very picky but also indecisive and was nervous making such big changes to my dress. All the ladies in alterations were very patient, listened to all my concerns, and seemed to really know what they are doing. On my wedding day my dress fit AMAZING and was exactly what I wanted. I had so many compliments on my dress and how my body looked in the dress! I would defiantly recommend to anyone needing a dress and/or altering for an event.

ng to fear. Jasmine was fantastic! Her service was wonderful and she was able to find my perfect dress within a few dresses. She made me feel absolutely beautiful! After purchasing the dress, Rebecca, in the alterations department was also amazing. Not only am I plus-size, but I am also short. Rebecca ensured the dress was altered to fit me perfectly. She also added thicker lace straps to form the neckline I was hoping for! She did so well, it looked like it was part of the original dress. I will always be thankful to Dimitra Designs and their wonderful service. Highly recommend Dimitra Designs! (Event Date 10.22.22)

me she would add the bustle but never did. I had to go in 3 separate times for them to get everything right. I ultimately took my dress to another alteration specialist to have everything redone

y love my dress even though it is nothing like I expected! He could enhance my features and made me feel like a princess! Love love love my experience and dress!!

here for! Thank you so much!

it! They told me it could be around 6 months before the dress arrives, but Kim has already called and said it would arrive in December. Kim was super helpful in getting me in and out of all the dresses and helping me decide! She did not pressure me at all to pick a certain one! I’m so excited for my wedding and my Dimitra Designs dress!

ridal experience you have been waiting for!

along with a beautiful veil. I received so many compliments on my wedding day, and I absolutely loved it!!

up-do so I could see how that hairstyle would work with my dress. I am so thankful for Jasmine and her kindness and patience. She was incredibly fun to work with, exceptionally professional and made me feel really comfortable!

to her for finding their dress and they have also bought from Dimitras for their wedding gown with the help of Jasmine!! She truly knows what fits best for you! We decided to get our alterations done there for convenience, and there were a few issues that happened. The first try my dress got taken in too much, and they ended up fixing this issue as I was continuing to lose weight so it should not have been too tight. The employees there are very nice, but the main issue I had that I did not find out until my reception is they did the bustle incorrectly....this caused me to wear my dress without the bustle the entire reception. A lot of people ended up stepping on my dress and it just caused me being uncomfortable while dancing the entire night. It did not hinder from my dress looking absolutely beautiful but hindsight I would have had my dress altered elsewhere.

made a second appointment a few months later specifically to try on a dress I found online and fell in love with and to hopefully try on some other similar styles because the style and fit of dress I wanted had changed from my first inital visit to the store. The lady that helped me was the same from the first visit and she did pull that dress and one other one but that was it. She was so uninterested in helping me this time with the dress or to pull any similar styles. There was no help getting in and out of the dress, my sister literally had to do it all for me from putting the dresses back on the hangers to doing the buttons, or clamping the dress tighter to see the fit better. Our assistance would come back maybe every ten minutes or so not because the store was busy or because she was helping another bride or coworker, but because she was sitting down at another area of the store talking to someone that obviously a male friend or family member. I would never ever buy a dress from here. I do not think it is weird or unreasonable to have wanted a second appointment or that my mind changed on what type of dress I wanted so essentially needed other dresses pulled than from the first visit because a wedding dress is an important and big purchase so if they are unwilling to help if a decision cannot be made on the first visit then they are in the wrong business. I am at the age where literally all my friends are getting married and planning weddings and I will not let any of them make the mistake to come this store there are so many more friendly shops in the upstate that let you take your time, take pictures, and actually help you with the dresses so your family can enjoy the experience and not be the ones to do it all. Also FYI if you happen to need a third appointment they charge you $100 so my suggestion is to never make the first appointment and go somewhere that is worth your business.

e alterations department, I ran into trouble. First they did not see in the bra that I bought for the dress and I had to come back. It looked good when I tried it on in the store and i took it home and stored it in a closet until the big Day. I didn't mind, by what happened on the wedding day was much worse. I stepped into my dress and when my mom went to zip it up in front of the photographer the back of the bra ripped completely out of the dress. My bridesmaids frantically tried to pin it and sew it back into place in the 15 minutes before we had to leave for the church, but nothing would work. I had to leave it undone in the back during the ceremony, but it kept falling and I was forced to wear it with the bra showing. The hem was just fine, but be cautious if you're having a bra sewn in!

d had written notes from the bridesmaids we issued cash refunds to. Since we canceled the order we didn't want the bridesmaids on the hook for the a store credit they couldn't use. We gave them cash and had them issue the store credit to us. When I tried to use store credit I was told I didn't have a store credit. I left to buy dresses elsewhere while questioning the legality of their actions. I get a call as I check out at the other location. They have now decided to re-issue the previously revoked store credit. I am sure it had something to do with them realizing they had the written confirmation for the canceled order and had no grounds to do what they did. I told them I no longer felt safe with a store credit since they had just revoked said credit. I would feel comfortable with cash considering cash can not be revoked. They refused. 3-23-2018 Returned to the store in hopes they had realized the customer service issue they created (revoking a store credit that was mine and had all documentation to use for flower girl dresses). They told me I could process the CANCELED order or take the re-issued store credit. They assured me they were unwilling to refund cash...I explained the trust issue considering they didn't honor the first store credit, and I feared they would not honor another store credit. So as of 3-24-2018 they have stayed firm in their actions and refuse to correct the customer service issue of issuing, revoking and re-issuing a store credit. I have little faith...but will update if they correct the situation. It's sad that this is what we have to deal with during this time.

ique that had dresses to us within a couple of weeks. We called and told them to cancel the slate dresses and to drop one of the ladies from the wine color list. The message never got to where it was meant to go, so when the 3 girls in wine ordered there order was never placed because it wasn't noted that the slate had been canceled. We didn't find this out until we called to see if we could pay for a rush on the 3 dresses that were paid for and should have been ordered. I was willing to take a hit and do what was right by the girls and give then cash from my pocket and take the store credit for flower girl dresses. While trying to deal order, the lady helping me that the owner decide to push the original order. I was irritated as the customer service and left to find flower girls dresses at another location since they told me there was no store credit because they pushed the order (after we had canceled the order). As I leave I call and question the legality of their actions. While I was paying for the flower girl dresses at a different location I get a call from the lady I was dealing with. It seems when I questioned the legality of their actions they realized they had messed up, she then informed me that they would NOW give me the store credit. I informed them that i had just bought the dresses because they told me I wouldn't have the credit and I wasn't spending money there after how they just treated me while I was in there willing to work with them just 30 mins before. Since that has happened I told them that I was unwilling to return to a store credit because of the insanely bad customer service and asked for a refund. They are telling me they will not refund my money because of the contract. My issue is no longer with the dresses or lack of communication. My issue now is how the owner and her in between person deal with customers that are in their store trying to work things out in a proper manner. The way they can force people to other stores because they tell them they have pushed a canceled order through so one is left to believe they no longer have a store credit and leave to shop elsewhere only to backtrack when questioned on the legality of their issue. I warn any bride...this is not what you want to be dealing with. The treatment I got yesterday is what they think of the customers. Sadly we also had to buy our gown from a different location because the dress my daughter wanted was discontinued and couldn't be ordered, they offered $100.00 off the floor model that had a few little tears that needed to be repaired, it was a few sizes large so lot of alterations, and it was very dirty from all the trying on. We told them we would pass and found the gown she loves more at a different locations. Sadly our experience and treatment from this business is not what I would want for anyone.

ttending my wedding, had gotten married in the same dress just a few months earlier. I was devastated...I didn't want to wear someone else's dress, especially when they were coming to my wedding. I went to Dimitra's to see if there was anything I could do. Since my dress hadn't been ordered yet, they were very accommodating and let me pick out a different dress, as long as it was of equal or greater value. My new dress was absolutely perfect for ME. I also got my alterations done at Dimitras. The staff was kind and very helpful. I didn't have any major alterations done on my dress, besides taking up the hem a bit and taking it in at the waist to provide a better fit. So while I can't speak to the alterations department for making large changes and adjustments, if all you need is the basics then they are a good option.

in way too big & cost an additional $350 in alterations and required at least 2 inches taken in on the sides) and we purchased all bridesmaid dresses here (also, extensive alterations required that for 2 of them cost alnost as much as the dress itself), we also used them for tuxedo rental....big mistake! Not sure why they even bother to measure. My husband tried on several jackets, told the lady the size to order. She disagreed and ordered a size down unknown to us until pickup 2 days before the wedding... it didn't fit, surprise! They had to reorder and on rehearsal day with the wedding out of town my husband had to travel back to Greenville to pick up the jacket. BUT THIS ISN'T THE WORST OF IT. The sweet ring bearer had to come in to be measured 3 times, what?! And did his tux fit, nope! Same as my husband, didn't know until 2 days prior. Nothing fit! Jacket & pants too small, shirt way too big ... had to roll sleeves several times & shoes were too small (they were told at the first measurement he needed a wide shoe & 2 days prior to the wedding after requiring full payment they said the shoes don't come in wide, their solution was to order a new pair a size larger for this child to walk down the aisle & up strairs in. Day of the rehersal his new tux & shoes came in, did they fit ..... NOPE! We refused the tuxedo & asked for a refund. The manager informed us that the owner is semi-retired and isn't on-site, after She called the owner and explained the issues with her she refused to give a refund. Not a single piece of the tuxedo fit after 4 visits and had cost $176 to rent. She would not give anything back, not a cent. Their explanation was that he was "hard to fit"! Wait, what ... isn't that their job, to fit? He wears a husky, so they could not fit him, but they didn't disclose this prior to requiring payment for services they could not provide. The strange thing is JC Penney had pants, a shirt and shoes that actually fit him and did not require multiple measurements, alterations nor excuses ... oh and it cost a lot less. But now my sweet friend is out the $176 plus the cost of the outfit he actually could wear. I ask, was my size 2 daughter "hard to fit" as well, or as my husband suspects is this just a way to get you to sirens more iv their alterations dept. What about the average sized bridesmaids, were they "hard to fit"? And my husband who is also of average sizing and told them what size to order, was he "hard to fit "? I can not in good conscience recommend a business whose arrogance and lack of ethics prevent them from doing the right thing. I accepted every issue in stride, kept quiet and paid additional $$ too make everything fit until the ring bearer.... that was unacceptable. I asked the manager if $176 meant that much to owner, answer is obvious. BEWARE, DO NOT COUNT ON THIS BUSINESS FOR SOMETHING AS IMPORTANT AS YOUR WEDDING! IF YOU HAVE ISSUES, THE OWNER'S STANCE IS OBVIOUS...TOUGH, YOU'RE ON YOUR OWN.

nd flexible. I also ordered my bridesmaid dresses and was impressed by their thoroughness. My only complaint was the dresses took almost the full time to be delivered (not an issue since we ordered early but something to consider if you're on a time constraint!)

ise. She brought me 4 dresses that all were in line with I wanted and they all looked beautiful and made me feel amazing! I had trouble picking just one because they all looked so perfect, but eventually made a decision on one of them. Jasmine definitely was enthusiastic about my wedding and seemed genuinely interested in all the details, even fixing my hair before putting a veil on me so that I could get an idea of how I would look on the day of my wedding in the dress that I had selected. Not all of my experience at Dimitra’s, however, was good. The day of my bridal appointment, I was waiting for about 20-30 minutes after checking in and my MOH had to ask what was going on in order for me to be seen. When my ordered dress came in, I tried it on and it looked way too big on me! The girl behind the alterations counter initially showed no concern and actually was borderline rude, but she eventually told me to make an appointment for a dress fitting. When I did, I was so disappointed in the alterations department. The alterations lady did not seem to understand what I was talking about (it did not help that she literally spoke a different language and used the girl who had been initially rude as an interpreter) and did not seem like she could make the dress look like it did on my initial dress appointment. I left the appointment in tears, but thankfully found another person who does alterations at about a third of the cost (obviously we did NOT use Dimitra’s alterations after that appointment). I guess my overall impression of Dimitra’s is that obviously some of their consultants are very good at what they do and can help you find the perfect dress; however, their alterations department and customer service in general are greatly lacking and can ruin what would otherwise be an amazing experience. My advice would be to look up the highly recommended consultants on wedding websites if you are going to go to Dimitra’s, and then get your dress altered somewhere else!

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