I was married on 12/17/21 at the Highland Manor. Danielle was listed as one of their preferred vendors, so it was on their recommendation that I hired her. Our correspondence leading up to the wedding was positive. Danielle knows what she's tal...king about when it comes to her craft, I will give credit where it's due.
However, it all fell apart on my wedding day. I told her in previous meetings that I paid extra to get into the bridal suite an hour earlier than what is normally scheduled for an evening wedding (we paid to be there for 2pm instead of 3pm). I told her I wanted the suite to have all of the florals set up for getting ready pictures. She was 85 minutes late and made the claim to me that she was supposed to be there for 3 pm (even if that was correct, she was STILL late).
We had a tight schedule as we planned to do the first look and get nearly all of our photos done before the ceremony, as the sun was going to set as the ceremony ended. My photographer was unable to get shots of the suite or the detail shots (for which I paid extra to have lay flat flowers) with the flowers due to her tardiness. My videographer had to get shots of the ceremony site undecorated and with no florals, again due to her tardiness.
She was still not done setting up the ceremony site by the time it was 4:30 (when it began at 5) and thus we were unable to get pre ceremony pictures in that area as was planned. She decorated the aisle chairs incorrectly from the reference photos I sent her and even left dark colored zip ties sticking out that looked unprofessional and were seen in my professional photos. The shot of the ceremony site in my wedding video is a glaring reminder of her unprofessionalism.
I emailed her all of my concerns and expressed my disappointment to her directly and I have gone ignored to this day. Her negligence created a domino effect that left me with less wedding photos in the areas I planned for, photos that are bare of the florals I paid for, video that shows an incomplete scene, as well as unnecessary stress from waiting idly for her to show up so the day could progress.
I am thoroughly upset about the effect her actions had on my wedding day and even more so in the following days when she received my feedback directly and decided I wasn't due an apology or even a response. I feel cheated out of a significant financial investment because Danielle is not cheap. She will charge you for everything possible. Her product is beautiful, I LOVED the arrangements she made for me, but it wasn't worth the significant amount I paid after she negatively affected my day and my other vendors' ability to do their jobs in a way that met their own standards/expectations as well as mine.
I paid for beautiful flowers, but I also paid for her to perform a service. Arrive on time, set up the areas to be decorated in a manner that is efficient and to the parameters we discussed as well as maintain a professional disposition. She fell very very short of those expectations. Pretty flowers don't hide that.