EFM Image Consultants

ep me on track based on how far away from the big day we were. Her and Debbie attended our rehearsal and made sure it ran smoothly. Earla arrived the day of the wedding and decorated our venue, set up the cookie table, and coordinated with all other vendors. She helped to make my very type A personality happy and relaxed. I would highly recommend her and her team! Thank you for helping to make our day so perfect. 

to schedule with, for example : we scheduled then she texted me later to say “an associate was texting for her while she was driving and she needed to reschedule”, she was late a couple of times, things like that. We had verbally discussed what I was looking for help with and she kept saying “just send me a specific list of tasks when you know what you need.” Even after me verbally sharing everything that I needed she told me that my list would be a $200+ upcharge because “she doesn’t help set up.” It was my understanding that day-of coordinators do help set up, but Earla wanted to upcharge for basic set up tasks. She did drop her price down to the starting price ($875) when we complained and brought up that we had only received 1 (out of 10 promised) consult and prep hours. She then refunded me part of the deposit instead of just billing the remainder? Then told me I was completely paid (not true, I owed her money). I corrected her twice before just sending her the correct amount. I also was frustrated that she repeatedly asked for information that I had already given her (venue contact, my sibling’s email, etc)., kept forgetting details (like the fact that I didn’t have a bridal party, which she kept in the quote even though I corrected it multiple times), and didn’t reach out to my vendors the week before (as she had promised to do). She was great during the rehearsal, but we had a few issues day-of. Some of our friends and family felt like she was rude, she disappeared after the ceremony (instead of dismissing tables as discussed), and most importantly a priceless handmade runner went missing under her care. When asked about it she offered multiple stories (a new one each time I pointed out that hers wasn’t possible). For example “I gave it to your mom” - my mom wasn’t there. Then it was “I gave it to your groom’s mom” -also not there. “I left it at the ceremony space” -no one saw it. “I had it in my van and moved it to the accommodations” 5 stories later and the runner was still missing, until the friend who made it reached out to let me know she had found it on the ground outside with the other ceremony decorations (that Earla had moved).

a bit with both and she was very quick to reach back out to them without any trouble! On the day of our wedding, she saved the day by coming to our Airbnb and handing off the boutonnières for the groomsmen that were dropped off at our venue by mistake. On the day of the wedding, she was helpful in putting on all the boutonnières and she met with us a few times to go over details and give us some Things to think through that I wouldn’t have thought of myself. She was kind and professional to all of my wedding party, family members, and guests. She even offered to go out mid wedding to get me some eyelash glue (which I ended up deciding I didn’t need) but she came prepared with a wedding emergency kit for other necessities. Thank you Earla and her assistant Patti- you both ensured our wedding went smooth- and we had the best time!