Wedding Dress Preservation, Cleaning & Repair
Diane, Coordinator
COORDINATOR
Typically responds within 24h
AWARD WINNER (12X)
Thanks to recommendations from couples on The Knot
Let's begin...to preserve the memory. Your day was special, and your gown is a symbol of that day.
We will clean and preserve your dress with the utmost care. It is first meticulously inspected before cleaning. We pay attention to all the details.
It is finished with a beautiful press and carefully packaged.
Elegance Preserved is a company based in San Francisco, CA that specializes in the cleaning, repair, and preservation of wedding dresses across the United States.
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Details
Fashion Services
Dry Cleaning & Preservation
Awards and Affiliations
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Meet the team
Diane, Coordinator
Coordinator
I'm the head coordinator at Elegance Preserved. We are the nations' foremost wedding dress preservation, cleaning and repair service. My goal is to answer all your questions prior to assisting with a quote.
We really have the most wonderful customers and its a joy bringing dresses back to their pre-ceremony state after the wedding. It's an honor to be a part of a woman's ceremony in some small way.
Reviews
4.9
out of 5.0154 reviews
Your trust is our goal. Our community relies on honest reviews to help you make those big decisions with ease.
Review Summary
This AI-generated summary is a snapshot of this vendor's ratings and feedback.
Elegance Preserved receives high praise from multiple reviewers for their exceptional cleaning and preservation services for wedding dresses. Reviewers mention the ease of communication and coordination, free pickup and delivery options, and the quality of their work, particularly in handling delicate and sentimental items like custom-made or heirloom dresses. The team at Elegance Preserved is commended for their professionalism, efficiency, and attention to detail, making the process of cleaning and preserving wedding dresses stress-free and convenient for brides. Highly recommended for their expertise in restoring dresses to pristine condition and providing exceptional customer service.- Top reviews
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Jasmine R
5.0
12/11/2024
I had a wonderful experience using Elegance preserved to clean my 3D Tulle lace Pronovias Privee dress. Olivia and the team were wonderful to work with. My dress needed a decent cleaning on the bottom due to it raining during my wedding day. I found elegance via and online yelp search around LA. I know how important good reviews are! I was supposed to get my dress back in January but it came early by a month! What a surprise! Also the pick up and drop off feature was amazing and very easy to coordinate. If you're thinking about Elegance Preserved, don't hesitate, they are awesome.
J N
5.0
12/10/2024
After talking with ~6 other cleaners in my area and reading many reviews online, I decided to trust Elegance Preserved with cleaning my dress and complicated veil (Dress: Jenny Yoo's Bronte + Lamnhi bridal studio cape with colorful flower appliqué). I am so glad I did! The process was extremely convenient with free pickup/delivery, and they worked with me to put together a service that met my budget and cleaning expectations. They delivered my dress 2 months ahead of schedule and did an incredible job. I did find two areas that were missed along the dirty hemline, but they quickly resolved this by picking up my dress again and re-cleaning and re-delivering it within 2 weeks. Highly recommend to save yourself any concerns you have with fragile dresses and sentimental items!
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Melanie L
5.0
12/07/2024
I live in the SoCal area and was recommended this company by a friend who lives in SF. They remembered my friend and that touch added comfortability to me. I did a cleaning and preservation after the wedding. I got my dress from Blush Bridal and it had a lot of bead work. My dress came out nicely clean and in a beautiful box. Thank you!
Vanessa M
5.0
11/19/2024
Elegance Preserved was the easiest part of my wedding. They picked it up from my location, provided a timely quote and a completion date. Their staff was extremely courteous and I was happy to know that my dress was in great hands. The process exceeded my expectation and I was so happy to have my dress delivered back to my home!
Ruth L
5.0
11/01/2024
I wanted to give them 10 stars if it was an option!
Easy to work with, happy I was able to communicate via text message. My dress was custom made from Royal Boutique in Los Angeles. My coworker referred me to this place and spoke highly of this place! Olivia was exceptional.
Thank you!!!
Paige G
5.0
10/31/2024
Elegance Preserved did an amazing job cleaning and preserving my wedding dress. I bought my dress from Luv Bridal and it is Noelle by Serene. I actually found Elegance Preserved from the Knot and extensive google searches. The bottom of my dress and my lace train were pretty dirty from my outdoor wedding and lots of dancing but it came out perfectly! They were awesome in the quote process and made everything super straightforward and easy. I was a bit nervous to send away my dress for so long but I am so glad I trusted Elegance. My dress was just hand delivered to me and it is stored perfectly in the preservation box. I am so happy with the results!
Z K
5.0
10/20/2024
I got my dress from lovely bride in SF (Saint Bridal Emmett gown) and they referred me to Elegance Preserved. My tailor also told me to use them! And I’m so glad I did. They are so easy to communicate with, super professional and clear in their services provided, and did an excellent job with my dress and veil. I really appreciate how easy they made the entire process from start to finish, and their pick up/drop off options were perfect for me after all the wedding errands I had to run. Highly recommend!
Kristin B
5.0
12/19/2023
Such a great and convenient service! I wasn’t sure what to do with my dress after the wedding and Elegance Preserved offered the flexibility I needed to figure out next steps. I was able to get a quote and determine if I wanted to just clean or clean and preserve based on that. I ended up going the clean and preserve route and I’m so happy I did. My dress was style 66212 by Lillian West and I purchased it at Lili Bridals - highly recommend them too!
I found Elegance Preserved via a google search and recommended on a FB bride group I’m in. The order process was easy and the pickup and delivery was most convenient and stress-free. When I placed my order I received a helpful and thorough guide on how to prepare my dress for pickup and what to expect. I was able to schedule the pickup on a day that was convenient for me and also my delivery was super fast once the dress was ready. I’m so happy I used Elegance Preserved for my wedding dress!
Sophie T
5.0
12/13/2023
I used Elegance Preserved for my BHLDN Bonaire wedding dress. They were recommended to me by my alterer, Halena Couture. The whole experience went smoothly! They picked up my dress at my home for free in September, gave me a quote for cleaning and preservation shortly after, and dropped off my dress in December. The whole team was super responsive and kept me updated along the way, and I knew my dress was in good hands. And, best of all, my dress looks beautiful and is now carefully preserved. I highly recommend their services.
Christina V
5.0
12/05/2023
I sent my grandmother's gown to be repaired and to see if we could remove some yellowing and these are truly amazing results! This dress is a family heirloom and I really had no idea the outcome could be this immaculate.
My sister recommended we try Elegance Preserved, and I'm so happy we did. They were extremely communicative during the whole process and the free pickup and delivery system makes it so easy!
Highly recommend. :)
Anna O
5.0
11/15/2023
Using Elegance Preserved has been a seamless experience! They picked up my dress from my house for free in early July and sent me a quote shortly after. My tailor had recommended Elegance Preserved and super happy she provided their contact info. If you want an easy, flexible and professional experience you have to use them!
Kristin E
5.0
11/12/2023
Elegance Preserved is a gem of a business, who's team truly does go above and beyond, ensuring that you are taken care of throughout the whole process. After purchasing my wedding dress (Sima by Eddy K Dreams — with tool, lace, and beaded straps), from Janene's Bridal Boutique in SF, they highly recommended Elegance for their fast, yet detailed cleaning, and the easy-to-store box it is neatly folded into after. All of this was true, and more. Their team comes to pick up your dress for inspection with no pressure to use their services, and will work with you to make sure you are getting exactly what you need. The box it comes in has been packaged with so much thought, including gloves for handling the newly cleaned dress. I am truly so grateful to Elegance for helping me preserve this dress, which holds so many memories, and is something I hope to hang on to for a lifetime.
Catherine O
5.0
11/12/2023
Y'all. I spilled an espresso martini down the front of my dress and Elegance preserved got it out!! I wore the Mercer dress from Lela Rose. The dress is made from a fabric that has tiny flowers woven into it. I was really worried that either my dress would be forever covered in brown espresso spots or that the flowers would get damaged in the process of getting the stain out - but miraculously, Elegance Preserved was able to get everything out and my dress is PRISTINE.
I also sent them my Danielle Frankel veil which has a grossgrain ribbon edge. I got married on a cliff side, so this veil had literally been drug through dirt. They were able to get the dirt out of the veil and were super communicative about what was and was not possible for repairs. There is a single, tiny, pen sized dot that they couldn't get out of the veil. Olivia and the team were so kind and thoughtful and explained that they could keep trying and likely get the dot out, but doing so would risk the integrity of the ribbon edge.
I loved working with them! I highly recommend Elegance Preserved for any brides looking to repair or preserve your dress. The process was so easy - they picked up and delivered my dress from my front door!
Juana L
5.0
11/08/2023
Would definitely recommend having your dress cleaned and preserved by Elegance Preserved! I purchased my dress from Janene's bridal in Alameda and they recommended this place for dress cleaning after the wedding. They even come and pick up/ drop off your dress for free if you are in the local area! My wedding dress was an Essense of Australia Trumpet dress that had lots of sparkle and lace. They did a great job with the cleaning and when I got it back it was packaged very nicely. The process was easy, they came and picked up my dress and within a few days I got a quote. The cleaning and preservation process took about 3 months and they completed the work earlier than estimated. Very nice staff and customer service.
Emma Y
5.0
10/26/2023
I cannot recommend Elegance Preserved enough! I used Elegance Preserved to clean and preserve my Essence of Australia gown and cathedral length veil, both purchased from Kleinfeld Bridal in NYC, and they did such a wonderful job. The entire process was seamless - from pickup and drop off, to the excellent communication from the team. Everyone I worked with made the process so easy, and the end result is incredible. The bottom of my dress was so dirty after the wedding, particularly since we got married right after it rained so the ground was muddy and there were still some puddles! The dress came back looking good as new – I was amazed, especially given the detailing on my dress! I am so happy with my decision to use Elegance Preserved.
Megan K
5.0
10/26/2023
Working with Elegance Preserved has been a seamless experience! I got married in early September and they picked up my dress from my apartment for free in early October and sent me a quote shortly after. My friend had recommended Elegance Preserved to me, so I knew they were reliable. After cleaning they also took pictures of my Berta dress for me to help me resell. It’s hard to get good pictures of such a long and ornate dress at home, so it’s really helpful to have their more professional pictures to help market my dress better on the resale market. It’s saved me a lot of time and trouble for sure and I’ve already recommended them to other recent bride friends!
Samantha F
5.0
1/11/2023
I used Elegance Preserved for my Madi Lane Bridal 'Amelie' gown and matching veil. Someone spilled red wine on the back of my dress and there was a LOT of dirt on the bottom hem and they got everything out! I was worried because I hadn't even thought about what to do with my dress after our wedding, and let it sit for about a month before I found Elegance Preserved. I am thankful I found them through some Googling and seeing positive reviews of other Janene's brides using their services. I wanted to make sure I gave my beautiful dress to an expert in wedding dress cleaning! Would definitely recommend their services. It was nice that they come to pick up the dress and hand deliver it back, so easy!
Brittany J
5.0
12/13/2022
Back in August I married the love of my life in a beauitful Carolina Herrera dress. On top of what I assume to be normal soiling on the hem, one of the tulle layers had at some point ripped from my heel stepping on it. Although small, I searched for the best of the best to help with my beloved dress. I reached out to Elegance Preserved and their amazing team for assistance.
Their site offered clear directions on how the steps needed to get a quote. Within an hour of filing out my order form, Olivia scheduled me for the next route in my area and offered a timeframe of expectance. Once my driver Brittany arrived, she anwsered any of my additional questions and put me to ease! The handoff of my dress was easy and took less that 5 minutes in all! After a few days I recieved my quote for a cleaning and preservation, plus word of the additional tears the found during the examination process (one’s I hadn’t even seen!). I was sent photos of the damage before approving my fair repair quote and given an honest opinion of the out come. Fast forward just a few weeks and my dress is complete and ready for delivery! Returned back to me as easily as it was picked up, was my beautiful dress looking as stunning as it did the day I brought it home from the shop. I cannot stop recommending Elegance to any and all of my girlfriends after their big day. Customer service and quality of service is 10/10! Thank you Elegance Preserved team for everything.
Lara H
5.0
12/09/2022
I used Elegance Preserved for my Maggie Sottero gown, and they were great to work with. They make it so easy by coming straight to your door for pickup and delivery. And you can let them know what date works best for you to do this. You can also select if you want your dress only cleaned or also preserved. Communication with them was excellent from start to finish, and the end product looked great. Their work looks very professionally done, well-packed with protective tissue and even white gloves to inspect it! I highly recommend this company as they do great work, and they made drop off/delivery so hassle-free.
Alex C
5.0
12/08/2022
I live in a major city and had a surprisingly difficult time finding a dry cleaner who would take my dress (and clean it at a reasonable price), so after lots of calling around I decided to use Elegance Preserved as they were the recommended dry cleaner from my wedding dress designer, Sarah Seven. They are located in San Francisco so this required having the dress shipped there and back but it honestly turned out easier and more stress free than using any local cleaner! I simply emailed them some photos of the dress, and they provided a quote in a timely manner. Then they sent me a FedEx box with a prepaid shipping label and I shipped my gown off to them! It took about 2 months for them to do the cleaning, but I just received it back today and it looks good as new! I had a lot of dirt staining on the bottom of the gown from having an outdoor wedding, and you would never know that by looking at the dress post-cleaning. My dress also has pearl appliqués all over and they did a great job in keeping them all intact. I also really appreciated the customer service - the ladies were extremely communicative and kept me informed throughout the whole process. I would recommend EP to anyone, regardless of if you live in the SF area or not because this was a seriously easy process.
Samantha D
5.0
11/23/2022
Elegance Preserved was wonderful! Everyone was so kind through the process. They pick up your dress from your home and deliver it back then the service is finished. I had my dress cleaned and it came out beautifully. My scheduled completion date was in December, but they accommodated a sooner completion date when I requested with no trouble at all. I really appreciate everyones help and how kind everyone was. Would definitely recommend!
Jenna S
5.0
11/22/2022
I'm embarrassed to admit I waited 7 long years to get my Allure wedding dress cleaned and preserved! I just didn't trust my local cleaners who claimed to be "green" and sent my dress out, instead of doing the work in-house. But, Elegance Preserved was worth the wait! They made everything super simple and had safe Covid procedures in place. The provided me with lots of information about their process so that I felt comfortable trusting them with my beloved dress. And, they were able to remove the horrible yellowing stains on the delicate lace! Love them!
Carson S
5.0
11/14/2022
Wish I could give Elegance Preserved 100 stars on here! They went above and beyond and answered all of my questions. My wedding was in San Francisco, but I’m from Texas, so I was nervous about shipping my dress, but let me tell you, my Essence of Australia dress was so white after they cleaned and steamed it and just perfect! When I picked it up I wanted to cry. They did an amazing job! I recommend them to any bride. Very stress free process! I love them!
Lisa G
5.0
11/13/2022
Seamless service. They provided pickup and drop off to from my place of work which made it very convenient. They were great with communication and the final product was very professional. I'm so glad I found them.
Ping L
5.0
10/30/2022
The team was very responsive and I was able to have my dress picked-up in the same week. It was hassle-free as they provided pick-up and drop-off services and they truly did an amazing job in preserving my dress and veil. I'd recommend this to anyone who's looking to have their dresses cleaned and/or preserved! Extremely happy with the service and the result :)
Shila M
5.0
10/24/2022
Elegance preserved was AMAZING!! They made the cleaning process easy and they did a great job. I got my dress from Janene's bridal which is where I got the recommendation for elegance preserved. They pick up/delver your dress right at your door. Completely covid safe. Highly recommend!
Jaclyn D
5.0
10/21/2022
I found Elegance Preserved from my dress maker Suzanne Hanley at Atelier Des Modistes. They are amazing and so happy to have found them! I had them persevere my wedding dress which was designed and made by Suzanne Hanley at Atelier Des Modistes. Additionally they took care of my moms dress and my engagement dress which Suzanne designed and made as well. Sadly at our welcome reception red wine was spilled on my engagement dress which was Silk and they were able to get the wine stains out and save my dress. Their attention to detail, customer service, quality and flexibility sets them apart from any other options. Make sure to ask for Olivia when you reach out as she will take care of you.
Elaine L
5.0
1/13/2022
As the mother of the bride, I interfaced frequently with Elegance Preserved to have my daughter's wedding dress cleaned (first Covid wedding) and cleaned/preserved (real wedding). I dealt primarily with Kate and Olivia. My daughter's dress was a satin Eddy K dress, which needed quite a bit of cleaning. Janene's Bridal in Alameda recommended Elegance Preserved and we couldn't be happier. The customer service is absolutely flawless. I have rarely had an experience so pleasant and so efficient. Elegance Preserved picked up and then delivered her dress twice. All spots were removed and the dress looked like new when it was finished. Their work is perfection and the people at Elegance were incredibly informative and responsive. I highly recommend Elegance Preserved. You will not be disappointed!
Suji K
5.0
12/26/2021
This place is exceptional! I was planning to wear my mom’s old wedding dress and found Elegance Preserved through google search. I got a response immediately. Special shoutout to Olivia who helped me along the way. She was responsive and professional. She also shared honest feedbacks. After testing my dress for restoration, she informed me that stains on the dress and discoloration would come off because of the age and silk material of the dress, and might be better off getting the top layer replaced, rather than getting it restored. This gave me an impression that they (as a business) are look out their customers best interests, even if that might mean no business for them. I ended up getting my dress cleaned and am really happy with the overall service I received.
Carissa O
5.0
12/15/2021
I decided to get my dress preserved through Elegance Preserved after reading their wonderful online reviews. It is a little pricy (I spent $462 to have it cleaned and preserved- I had a Mori Lee dress that had a lot of lace and a train), but it is well worth the cost to me. I would've been devastated if I had let my dress sit in the closet and get dirty and yellow. It's now preserved as a forever memory of the happiest day of my life!
The Elegance Preserved team has excellent customer service. Because I live in the North Bay, I met at a point half way to drop my dress off. I received an email notification when my dress arrived at their shop. It took about 10-11 weeks to get it cleaned and preserved. When my dress was finished, they couriered and hand delivered my dress (in the rain!!). They maintained excellent communication and professionalism throughout the process. I highly recommend Elegance Preserved if you are looking to preserve your wedding dress. You won't regret it!
Sabrina C
5.0
12/10/2021
I LOOVE my wedding dress. It's a Daalarna Couture, model BDP 207 that I bought at Wildbride in San Francisco. Because I want to keep my dress, I wanted to use the best company to clean it and preserve it so I chose Elegance Preserved. Not only is the dress now spotless but the company collected and then returned the clean dress at my door! Very convenient and Covid safe!
Emily S
5.0
11/28/2021
Elegance Preserved couldn’t have made getting my dress preserved any more convenient or less stressful. She came to my home to pick up the dress and dropped it off when it was finished! I mean, does it get any better than that?!?! She was super friendly, responded to all my questions quickly, and pricing was reasonable! I wouldn’t even think about going with anyone else!
Alejandra L
5.0
11/27/2021
I heard about Elegance Preserved through Kinsley James where I purchased my Rita Vinieris wedding dress. I contacted them when I came back from my honeymoon and they were super helpful answering my questions and addressing my concerns. They gave me plenty of time to review everything and were super accommodating with my busy schedule and hectic life. They also made the pick up and drop off super easy. I highly recommend them to all brides!
Melissa J
5.0
11/21/2021
I searched all over Yelp for a place to clean & preserve my beautiful dress. A friend had mentioned Elegance Preserved AND I saw all the positive reviews. I had a really good feeling about them, from start to finish!!! What I loved about Elegance Preserved: quick, friendly, thorough communication, excellent customer service, absolute convenience, fair pricing … I can go on forever!!!! I would highly recommend them & will spread the word about their services!!! Thank you so much for taking care of such an important garment!!!
Lupita R
5.0
11/21/2021
I have never had a business go above and beyond for me like Elegance Preserved did. I got married in August and immediately after my wedding, I moved to Florida to join my husband. I left my dress behind with my mother in California as I knew I wanted my dress to be preserved by Elegance Preserved as they had amazing reviews everywhere. They were super kind and were able to pick up my Sophia Tolli (the Clarissa gown) from my mom’s house all while communicating with me. Within three months, they carefully cleaned and restored all of the layers of lace. They completely fixed the small tears and removed stubborn stains like stains from the asphalt from the down and my cathedral-style veil. They essentially restored the dress to new conditions. They were so kind to offer free delivery to my mom’s house. When she received it, it came in a nicely sealed box equipped with gloves to inspect the dress. I am so happy with their services and their prices are so incredibly reasonable for all that they do. I’m so grateful to have found this business.
Jennifer A
5.0
11/20/2021
I found Elegance Preserved on The Knot and I’m so glad I used them for my wedding dress cleaning and preservation needs. They picked up my Demetrios wedding gown (that I am very protective of as I purchased it from Brides by Young in Chicago) from my apartment and were communicating with me every step of the way! I received consistent updates, was given the opportunity to do a virtual viewing of my dress after it was cleaned, and had my dress dropped off to me ahead of schedule! They are very thorough with their work and provide excellent customer service. Masks are worn at pick up and drop off and it is clear COVID-19 safety for customers and staff is a priority. My dress was well taken care of. I highly recommend Elegance Preserved. Also special shout out to Olivia for her friendly, understanding, and amazing customer service!
Julie D
5.0
11/20/2021
I have always regretted not having my wedding dress cleaned and preserved. Now, after 40 years a soiled wedding dress sadly still hangs at the back of my closet. I didn’t want this to happen to my new daughter in law. I offered to have her gorgeous French lace, Innes di santo gown that she purchased at The Bridal Galleria in San Francisco, cleaned and preserved for her. Since it was an outdoor wedding the hemline was heavily soiled and had dried grass stuck in the delicate under skirting. Luckily, I found Elegance Preserved on the internet. From the beginning until delivering the beautifully cleaned and restored wedding gown they were helpful and professional. I later found out that the Bridal Galleria also highly recommends Elegance Preserved and included a very nice discount to their brides. This was an added bonus to the outstanding service I received.
Elizabeth F
5.0
11/19/2021
Truly amazing! I got my dress from Winnie Couture and they recommended me to Elegance preserved and best thing I’ve done! They were extremely helpful and did home pick ups and made it super easy especially dealing with COVID restrictions. I would definitely recommend any bride wanting to save their wedding dress to go with Elegance.
Erin H
5.0
11/16/2021
I bought my dress from a boutique in San Francisco and the dress had been tried on by a lot of other brides and had what I was told were makeup stains. After buying the dress, I had only two weeks before our wedding and I still had to find a seamstress to get it fitted. I had a ton of anxiety about my dress because the more time I spent looking at it, the more I noticed spots and issues with it. With only 72 hours between when my seamstress was done and when I was meant to be married, Elegance preserved went above and beyond to make sure my wedding dress was perfect. They picked up my dress directly from the seamstress and delivered it to my home in the east bay - the day before my wedding. They sent me regular updates via text and phone and at 10 confirmed they got all the stains out. I cried tears of joy!!
Vanesa R
5.0
11/16/2021
Amazing Service! I purchased my dress in 2019 and due to covid had to reschedule my wedding several times! My dress was from a sample sale at Kinsley Bridal, it is an Anne Barge "Raven" gown. It has many delicate details including an Embroidered Lace overlay. I was very nervous about having my dress cleaned and trusting that it wouldn't get ruined but Elegance preserved did such an amazing job. Because my dress was from a sample sale there was some wear and tear and blemishes across the train and around the underarms. When my dress was dropped off I was super happy at how well it turned out. Staff was very friendly, communicative and flexible with pickup and drop-off. Will definitely be using their services again for cleaning and preservation!
Olivia R
5.0
11/02/2021
I purchased my dress from Sarah Seven (SF Sarah Seven location), and they recommended I use Elegance Preserved for dress cleaning and preservation services. I had my dress cleaned with Elegance Preserved twice - first after my covid micro wedding and then again after my big "party wedding" (second time included preservation). Elegance Preserved was communicative, helpful, and prompt with pick-ups and drop-offs of my dress. Very respectful of covid precautions with organizing distanced pickups/drop-offs. Highly recommend!
Karen K
5.0
11/01/2021
My daughter bought a Pronovius sample wedding gown which had under arm stains and a very dirty hem. I needed to find someone to clean the dress before fitting and was very nervous about who i should use since it was for such a special day. I could not afford any horror stories. I did alot of research on bridal dress cleaning services and saw the great reviews on many websites for Elegance Preserved so i gave them a call to ask them questions about the cleaning process and services. My first call was with Sean, who was very helpful and answered all my questions and concerns. I received a ballpark price of around $200. After speaking to him I felt confident that they would be able to clean the dress properly. One week later i made an appointment with Olivia who came to pick up my dress at my home. We examined the dress together so i could point out all the dirty spots and she told me that she the cleaning professionals would take a look at the dress and give me my final price judging on how much work the dress would need. Olivia was fantastic, she helped me navigate payment since i could not do it online and had great follow and had some tips for finding buttons that i needed to replace.The final cost of cleaning the wedding dress was $220 but they were able to get all the dirty spots off the dress. I will definitely use them again after the wedding to preserve the dress.
Maggie K
5.0
11/01/2021
Super nice and accommodating to my timeline! I didn’t take my dress out till 2 weeks before my wedding day and realized it got a little dirty from the bag or something. They were fast, picked it up from my house abs had it turned around faster than my normal dry cleaning! Very nice and responsive. Can’t ask for anything better!
Katie P
5.0
10/20/2021
My grandmother found Elegance Preserved and helped me preserve my dress as a wedding gift. They were incredibly easy to work with and treated my dress (and my grandmother!) with such care. My dress is a WTOO Juno dress I bought from BoLee Bridal and after a wonderful wedding in the Santa Cruz mountains, it was pretty dirty and beat up. Elegance preserved help to clean and beautifully boxed the dress. They personally delivered the dress to my house when it was ready and were so helpful in answering my questions and giving advice on how to best store the dress. I would recommend Elegance Preserved for future brides.
Maddie V
5.0
10/16/2021
I used EP to clean my Sarah Seven dress that I purchased as a sample! SS Love Club in SF recommended I use EP and I was not disappointed. When I reached out to EP, I heard back almost immediately and scheduled pick-up for my gown a few days later. They worked with my quick turn around time and returned my dress to my just a few days before my wedding. I am so happy with how my dress turned out. It looks brand new!
Vendor response 10/16/2021
Thank you so much Maddie!
Cierra F
5.0
8/19/2021
Let me first say that working with Elegance Preserved was one of the BEST experiences I've had with any company ever. EVER. My Mom and I probably said this to each other on 3 separate occasions. I never once worried about my dress, or the process, because the team is so good at building trust. They're so nice and so knowledgeable. I got a gorgeous Carolina Herrera ball gown for the wedding and she was BIG. She was also a very special silk material that had to be carefully cleaned. I knew I couldn't rely on some regular cleaning shop for a gown like this. Huge bonus, the team from Elegance Preserved does home pick up and drop off. Yes, they literally come to your house! So you don't have to lug your big beautiful dress around. Pick up and drop off were COVID friendly, with mask, and gloves, very professional. This is basically everything you'd ever want from a concierge wedding gown cleaning service. I'm going to use them again now that my wedding is over and I need to clean my gown and my after-party dress. Trust me, this is the company you want to work with. You have enough going on as it is. You don't need to stress over the dress. Let them take care of you!
Vendor response 10/16/2021
Thank you so much!
Vicky K
5.0
11/20/2020
I bought an off the rack Limor Rosen dress from Glamour Closet, and they recommended me to Elegance Preserved for a clean before my wedding. The team were so friendly and reassuring - and very fast too. I really enjoyed their service. So much so that I went back for my post wedding clean and preservation! We were in deep 2020 second time around and the team were excellent at no contact pick up and delivery, and kept me updated on progress throughout. I had no doubt that their priority remained exceptional care for me as the bride and my dress. I’d definitely recommend this wonderful company.
Olivia T
5.0
10/26/2020
I was really concerned about cleaning my gown because it's a heavily beaded Galia Lahav. Elegance Preserved made me feel so comfortable and safe and the outcome was beautiful!! Thank you so much. I will be recommending to all my friends :)
Sarah H
5.0
10/24/2020
Excellent experience with Elegance Preserved. Picked up and dropped off my dress. Incredible communication and impeccable cleaning. I highly recommend!
Tiffany H
5.0
10/24/2020
After my wedding, I wanted to get my dress cleaned so I could preserve it. I didn't want to take my dress just anywhere since I was nervous about the material of the skirt getting damaged (tiered ruffled organza). I discovered Elegance Preserved through the bridal boutique that altered my dress. They came highly recommended and I even received a coupon for their service. I was pleased to discover that Elegance Preserved would come to ME to pick up my dress! The convenience was something I thoroughly enjoyed, especially during this pandemic. They were very responsive and answered any questions I had. They even finished cleaning my dress ahead of schedule. I would highly recommend them if you need your dress cleaned/preserved and handled with care.
Nicole L
5.0
10/18/2020
I purchased my Rivini gown from Kinsley James Bridal in Walnut Creek, and Elegance Preserved came highly recommended for preserving my dress and veil before my May 2021 wedding. The team at Elegance made the process as simple and straightforward as possible. They maintain excellent communication with you throughout the entire process via text, phone call, and email. I received my gown and veil yesterday and was impressed with how carefully they were packaged. I would recommend them to any bride looking to store their dress ahead of their big day.
Camille L
5.0
8/22/2020
Elegance preserved did an amazing job cleaning and preserving my wedding gown and veil. My gown was lace and had beading so it needed to be handled with care and they did. My gown was Finley by Anne Barge Blue Willow line. I bought it from Kinsley James and they recommended Elegance preserved.
Elegance preserved made the process during covid very easy. They picked up my gown and veil from my house and dropped it back off when it was done. I received emails and pictures throughout the process so I need exactly what was happening.
Marissa G
5.0
7/24/2020
I have used Elegance Preserved many times for both my clients and myself. As a wedding gown tailor, and owner of Tailor Maid SF, I refer all my clients to Elegance Preserved because I know they will take the very best care of my brides. Not only have they mastered their cleaning skills, but their customer service is unmatched.
EP did a beautiful job cleaning my own wedding dress as well. I bought an inexpensive Lulu’s dress for my overseas elopement and thought I would just toss the dress out while we were travelling. I loved my dress so much that I carried it around for 4 weeks because I knew Elegance Preserved could get the red clay dirt and mascara out of my white dress, even after weeks of being stained. They did a beautiful job cleaning my dress. It is good as new! I plan on wearing it again for a ceremony at city hall, so I was definitely excited when I saw how clean Sean and his team had gotten it.
I would also highly recommend their preservation services. As a wedding gown tailor, I have seen dresses come back from other cleaners that we’re destroyed. On multiple occasions, brides got back dresses that weren’t even the same color. EP’s preservation services are impeccable and they will keep your gown safe for many years to come. They use the safest, highest quality materials. They even offer pick up and drop off services and shipping!
Elegance Preserved is now offering preservation services for brides who’s weddings have been postponed due to the corona virus pandemic. This has been extremely helpful for my brides whose weddings have been pushed out a whole year. Preserving the dress now ensures that your dress is in the best possible condition for storage until you are able to wear it. Again, I cannot recommend EP’s cleaning and preservation services enough. There is simply not a better place to take your dress!
Vendor response 07/24/2020
We have no words except "thank you"!
Ronny B
5.0
8/24/2019
I had my dress, veil and overskirt cleaned and preserved by Elegance Preserved in the the spring of 2019 and they did an amazing job. My dress and overskirt were by Ines di Santo, purchased from Bridal Galleria. Elegance Preserved came highly recommended by Bridal Galleria, from a trusted friend who had had her dress cleaned her prior and from Yelp and other online reviews. They were extremely thorough, timely, followed up with me regularly to give me updates, were very fair with the price, very responsive, and flexible with pick up/drop off. The service is top notch and they were so accommodating and friendly. Highly recommended!
Daniela S
5.0
8/06/2019
I wore my dream wedding dress, The Belmont Gown from Sarah Seven on my wedding day! I purchased in the NYC location (most amazing team ever!), and they recommended Elegance Preserved to take the best care of cleaning and preservation after the wedding. Within a month, Elegance Preserved shipped my dress out to San Francisco and back to New York. The team was extremely responsive whether on the phone or via email, and kept me informed about all details regarding my gown. They also sent me pictures detailing all of the custom care they took to make sure the fabric and the quality of the gown stays in tact before shipping it back to me. It was such a pleasure to work with them, and I'm so appreciative of all of their hard work! THANK YOU!
Chloe W
5.0
7/11/2019
The first dress I ever tried on was the dress I picked for my wedding (Rosemary from Amy Kuschel) at Amy's Boutique in San Francisco. My dress was definitely one of the major highlights for me. The wedding was fantastic, but the dress and veil did not come out unscathed. I had flower pollen, lipstick and a lot of dirt and grime at the bottom of my dress since it was drizzling that day. Also, I happened to accidentally step on my veil and slightly ripped it.
Because my dress was important to me, I had to make sure that it was preserved correctly. I actually found Elegance Preserved online and decided to go with them because of their professionalism and wonderfully detailed website. Making the request and dropping off the dress was super easy! The onsite store in San Francisco was really easy to find and there's plenty of metered parking nearby. The store front is small, but it's clean and inviting. You can tell by walking in that your dress will be taken care of. You simply drop off your dress and wait a few months to allow them to clean the dress. It seems like forever, but it's well worth the wait!
They contact you during the process to check-in and make sure you are okay with the cleaning and if there are any repairs that need to be made. I was a little nervous about picking the veil because they had indicated that there might be a noticeable line where the veil ripped. However, I picked up the dress and they did a quick unboxing to show what it looked like. I can't say anything else but WOW! I remember that my dress was a little yellow on the bodice from flower pollen, a lipstick stain on the top back button and a ton of dirt on the train. All of that was gone! It looked brand new! Also, while they warned me that there would be a slight line on the veil repair, you could barely see it.
I highly recommend Elegance Preserved. They did an amazing job. You can definitely trust them to take care of one of the most important pieces of your wedding.
Terriann N
5.0
6/25/2019
I highly highly recommend Elegance Preserved for wedding dress cleaning and preservation. I has the best (seriously) experience. From communication to the actual cleaning - they were professional, responsive, affordable, and a pleasure to work with. I don't live in SF but they make it so easy. I shipped by dress via UPS and they shipped it back to me in a nice box.
I ended up needing the dress rush because I am having a second wedding in Ireland, just weeks after a celebration in Brooklyn and they complete accommodated by needs. They also made me feel so good about the process. They called me to tell me that the dress had arrived and were so lovely over the phone.
They made a process that could have been very stressful - the easiest.
And my dress looks just like new!!!
I emailed my friend who lives in SF - that hasn't even gotten married yet to tell her about Elegance Preserved that she should use them!
Dress Type: Alyssa Kristen - Amelia Gown
Boutique: Schone Bridal Brooklyn
Found Out: From Schone Bride
Maggie W
5.0
6/22/2019
I found Elegance Preserved via an online search & decided to trust them with my wedding dress cleaning and preservation based on their excellent reviews. I couldn't be happier with that decision. From the moment I contacted them, their friendly & helpful staff handheld me through the entire process -- explaining the steps & timeline, providing a reasonable quote, arranging a convenient drop-off for me, and then staying in touch as they worked on my dress, sending updates & photos, scheduling a viewing, and again arranging a convenient pick-up. Most importantly, the results with my dress were fantastic -- they took so much care to gently remove some challenging stains without any damage. I'm so happy with my experience and would recommend Elegance Preserved to anyone looking for someone to trust with care for such an important item.
Catherine R
5.0
6/17/2019
I purchased my DREAM wedding dress - Sunsets Forever by Sarah Seven - at the Sarah Seven Boutique in Chicago with my matron of honor. Had my alterations done at the NYC Sarah Seven flagship, mere blocks from our wedding venues. By the end of the night, my dress showed how much fun we'd had and how much of the city we'd seen - January in NYC is definitely not kind to light colors, especially white!
Sarah Seven had only one recommendation for dress cleaning and preservation - Elegance Preserved - despite being on the literal other side of the country, and now I know why. The customer service is exceptional, communication is prompt, professional and thorough, their work is tremendous, and they are fully transparent about the process and results. My dress is back to beautiful and I am SO grateful!! Elegance Preserved is the best!!
Vendor response 06/21/2019
Catherine, we love working for Sarah Seven brides and with those fabrics! Thank you for b...
eing amazing! :)
Jennaway D
5.0
4/23/2019
Elegance preserved did an amazing job cleaning up my dress! I wore the Summer Bella designed by Galia Lahav and it has a TON of netted beads. They were able to make my dress pretty much brand new.
I bought my dress from Kinsley James in Walnut Creek and they had recommended Elegance Preserved when I bought my dress. Im so thankful that everyone I worked with helped direct me to the right places, because I wasn't thinking about my dress cleaning at that time, but really needed it afterward. I love my dress and am so happy I got it boxed up to keep as an heirloom for years to come!
Natalie O
5.0
4/06/2019
We chose to have our wedding dresses cleaned a preserved by Elegance Preserved after our wedding dress designer, Helen Miller, suggested we use them. We also found wonderful reviews online about them. My dress was very long with a large train and our wedding ceremony was outdoors. Needless to say, the bottom of my dress was very dirty by the end of the night. Elegance Preserved was wonderful from the moment we walked in. I felt very confident in leaving my dress with them. 3 months later, we came to collect our dresses and they looked perfect; almost as though I have never worn it. They even put it in a special box with gloves in case you want to handle your dress. I would highly recommend Elegance Preserved.
Danica C
5.0
4/06/2019
I bought my dress at Glamour Closet in LA. (Brand: Ivy and Aster, Style: Acacia) You could tell from the stains on the bottom of the dress that many brides tried on the dress, so I was worried the stains on my dress wouldn't come out. My seamstress recommended Elegance Preserved and I am so happy I went with them to get my dress cleaned.
Elegance Preserved went above and beyond. Their customer service is spectacular, everyone I spoke to whether in person or on the phone was extremely helpful and polite. The best part is all the stains came out and my dress looks brand new. I'm so excited to walk down the aisle in my beautiful dress!
Eva R
5.0
3/03/2019
Thinking about wedding gown shopping made me nervous to even think about, I was so worried I wouldn’t be able to find a wedding gown that suited me. My first stop was Trudy’s Brides in Campbell, Ca and after trying on three dresses, my stylist knew exactly what I wanted and brought out the most perfect dress for me. Although I knew it was perfect I tried on 6 more dress to assure myself. In the end I went back to my fourth dress and felt so relieved. Now, I’m very detail oriented, so my dress had to be too, so many beads and ruffles! That Allure, Madison James Collections, wedding gown was so perfectly me.
Now for the big day! We took pictures at the winery our reception was at and I partied all night! The bottom of my dress was as dirty as a soiled mop! When it came to having it cleaned I couldn’t just take it to our local cleaners. It gave me anxiety to have to once again find a perfect fit, but this time not just for me but for my dress as well. After a day or two of research I remembered Trudy’s Brides recommended vendors booklet, and that’s were I found Elegance Preserved— I emailed them right away. They responded so quickly and were very personable. I dropped off my dress ASAP and got my quote for the dress preservation/cleaning on time. All of the staff I interacted with was very professional and made me feel like my dress was in the best hands. Once my dress was ready and I went to pick it up they showed it to me and the beading was still as beautiful as the day I bought my dress, the ruffles were still alive and fluffy and I felt so happy to have entrusted my gown to them. Hands down the best, and I’ll be recommending them to every bride in need!
Vendor response 03/03/2019
Thank you Eva! It was an absolute pleasure!
Jennifer N
5.0
2/04/2019
I have worked in the wedding industry over 10 years and one thing I have learned is quality and customer service are more important than anything! I recommend Elegance preserved to my clients at my bridal shop in the bay area..Janene's Bridal because I have seen what they can do! The incredible attention to detail and service is outstanding! I bought a Jenny Packham dress that was fully beaded from head to toe and a silk lining. I couldn't believe how amazing it turned out when it was cleaned and given back to me! It looked better than on my wedding day! I wore it twice and got it beyond filthy! It looks brand new now! They are an honest company and let you know what's possible and truly care! This is what you look for in someone cleaning and preserving on our favorites parts to your wedding! I wouldn't trust anyone else! Saving $100 to ruin my dress was not even an option. I have seen bad cleaners ruin dresses because we have fixed them in the past at our store before...and it is so sad to see! Please if you care about your dress or just do not want to loose money having a bad cleaners ruining your dress, get the best to touch it! Elegance preserved!
Vendor response 02/04/2019
It's only so often a fellow bridal industry partner gets married! Congrats Jennifer!! And...
thank you and the entire Janene's team. It's our honor to assist you all. And super fun to work for you personally. Thank you!
Lauren K
5.0
1/21/2019
This shop did such a great job with my dress! It looks brand new and the customer service was great. My dress was from Helen Miller and they recommended this company for after my wedding and am so happy they did! I definitely recommend highly for other newly married brides :)
Shannon J
5.0
12/15/2018
I was referred to Elegance Preserved by my bridal boutique, Jin Wang. The location was convenient for me in SOMA SF and the services were indeed high quality. I had my Atelier Pronovias Vicenta wedding gown cleaned there and it turned out beautifully. Communications were timely and clear. They are very responsive. At pick up, after I examined my dress, I was offered to drive my car to the front of the store and they put it in the trunk for me. I thought that was very nice and thoughtful.
Whitney H
5.0
12/07/2018
I had a really great experience with Elegance Preserved. I purchased my dress from Trish Lee and it has really gorgeous lace all around. After my wedding I knew I wanted to keep the dress in good condition but didn't know where to begin finding a preservation shop. I found Elegance Preserved online and after reading the great reviews I decided to go in for a consultation. Everyone in the shop was really responsive and professional. I'm also more than pleased with the preservation process outcome, and I felt cared for along the way with updates. Would recommend to any brides looking for this service!
Eugenia L