Absolutely the best experience I have in nay service industry. Three years ago, after my wedding, I was looking to clean and preserve the dress. My Jenny Packham Eden Dress was purchased from these wonderful French ladies at the Nouvelle Vog...
ue in San Mateo, and they highly recommended me to send to Greenstreet Cleaner now Elegance Preserved. It was beautifully done and off I went.
Fast forward three years later in August this year, I was away to vacation for 2 weeks. And my home and cat sitter accidentally let me cat into the area where I stored the preserved wedding dress. Even in its preserved box, my cat who is 21 years old managed to leave enough "urine" in the area which contaminated the preserved box. Upon my return, I was terrified with what I saw, and immediately open the preservation box to inspect. Although an small area of the box got wet, it didn't directly leaked any moisture on the gown. However, a slight "fume" was detected on the shoulder area of the highly sequined french lace. I was devastated and out of panic, I emailed the ladies at Nouvelle Vogue for advice and they immediately suggested me to contact Greenstreets Couture now Elegance Preserved.
Sean, the Bridal Director contacted me promptly and discussed with me in details option I had, and what they might be able to do. He ensured me that the dress will be taken care of without any damage from what i described of the situation. He later arranged a special shipping box to send to me since I live in Southern California.
Within a week, I received the shipping box and packaged the dress as directed to them. They were super attentive and Sean himself contacted me upon receiving my dress and explained to me the course of action they will take. Because my dress was cleaned and preserved with them originally, after they inspected it, they offered to spot treat the contaminated area and preserved the dress in a new preservation box at fraction of the full preservation and cleaning cost!!
During the time when the dress is on schedule to be cleaned and preserved, they sent updated email to me so I know the process. Their service is the best!
After the dress was preserved and ready, they offered to ship it back to me. But since I happened to travel back to the Bay area in two weeks, they were so kind to hold the shipment so I can pick it up in person.
I was so impressed with the whole process and experience with them. I brought my grandmother's hundred years old Chinese Silk Embroidered (with real silver and gold thread) Wedding gown and jacket to them to preserve when I pick up my wedding dress!
They treated my wedding dress and my grand mother's antique wedding gown with such care. I highly recommend this place when you are looking for a trusting hand. I was so confident and impressed with their service and skills, that I left my precious and priceless heirloom with them for preservation.