I had a destination beach wedding at a friend's beautiful beachfront home in September. I was initially very pleased with Gary and ECC because they were responsive and affordable, and offered a 'one-stop shop' for all the rentals as well as cat...ering, which for me was a big plus. I was working full time and, with my fiancee Todd, we were doing all of the planning ourselves from Atlanta.
First, the pros:
The food was good. I had a lot of people tell me that they really enjoyed the food; the menu was good and it was prepared appropriately.
The service staff were very nice to me. I have one issue that I will comment about below.
Having all of the arrangements go through one vendor was really huge for me. I was overwhelmed as it was, with so many decisions to make, so the fact we could get the catering, tent, furniture and linens all from one vendor helped a lot.
Negative issues:
whew... where to start.
When we first met Gary he seemed nice enough and had a lot of experience, and he offered a lot, especially for the price. That they also had the ability to help with some design/layout to create our vision was great. Jan, Gary's wife, does the design work. Todd was the one who spoke with her more; I think I only had one conversation with her but she talked the entire time often even interrupting herself, and I had a very difficult time expressing what we wanted to do. She did offer a lot of ideas, and often seemed disappointed with the direction we wanted to go with and would repeat that we should do it a different way. Ultimately, we thought the service was to help guide us and carry out our vision, but it seemed like there was an underlying agenda... and I have no idea why. We had a pretty simple event and wanted it to be that way. That said, there was some good guidance that we got from Jan and Gary and we did often take their advice -- as you may well know planning a wedding is stressful and overwhelming and we were doing it for the first time on our own, while working full time, 6 hours away.
One of the main things we had to consider was that we were having our event in a residential neighborhood, and there was a noise policy/curfew that we knew about, that the party had to officially end at 10pm. However, we made it explicitly clear to Gary, and it was in our contract since February, that none of the furniture, linens, tent, etc would be taken down until Sunday. We knew they would pack up their kitchen stuff and their staff would leave, but if we wanted to stay, I wanted to be damn sure that we could. Turns out, the night of the event, they started to take down all of the furniture at 10:30, and when I stopped them, and got on the phone with Gary, he said that it wasn't in the contract and then the staff proceeded to take it all down. Still to this day, he hasn't apologized for stopping my wedding dead in its tracks at 10:30 which was blatantly and clearly stipulated in the contract not to happen until Sunday. This was a huge disappointment for me-- in addition to the fact that at 10-10:30 on my wedding night I was standing in the house frantically looking through my wedding folder rather than being with all of my friends and family (some had traveled from Europe).
Jan was really nasty to me. I came outside during the day while everything was getting set up at the house (we were staying at the house where the reception was in the back yard, so I was there all day). I came outside briefly around noon and there was some d