Enchanted Garden Floral Design

me to life. I am disheartened, however, to hear that you were unhappy in any form with my services, as up until your cancellation, I provided you with the upmost care and attention, considering all of the challenges presented with Covid-19. In all of my years in business, I have never received a negative review, which is due to the level of professionalism I provide to all of my clients. I take my service and commitment to creating a wonderful experience very seriously. While the pandemic certainly presented many challenges, I was committed to fulfilling my obligation as your floral designer, while being sensitive to your situation. I accommodated you by not only rescheduling your wedding once, but twice. Both of which times, you agreed and understood that the retainer would continue to be non-refundable. In addition, you agreed to reschedule your wedding, should anything prohibit you from moving forward with your reserved date, as was confirmed by a contract you signed several times. We mutually agreed to these terms, so when you reached out to me 6 months before your wedding to inform me that you have decided to cancel, not reschedule, will be moving your wedding out of state and you want a refund, I was a bit perplexed to say the least. However, I still provided you with several options, one of which was a monetary option. I would like to clarify that you never asked me for a specific amount, let alone a 50% deposit. What I did offer you, you accepted almost immediately, and quickly signed a cancellation and release agreement. I also had no idea you were no longer living in Los Angeles, or perhaps I could have provided additional options. The purpose of a deposit is to compensate us for any on pre-wedding services such as the time spent on meetings, phone calls, emails, creating design concepts, revisions, and submissions. It also protects us from money lost, from your cancellation, or from jobs that we would have otherwise been able to take had we not already committed to your event (which we actually did lose, since June is a very popular month). Funds are not entirely spent only on product, and we do not work for free. Since the cancellation was based on your sole decision, (and not due to a current mandate as your wedding was many months away) unfortunately, in doing so, you forfeited your deposit. Again, I still generously accommodated you as best as I could. I find it very disheartening to hear that you do not value my time and services as a business owner, or that you have placed any blame on me for your decision. A review like this can be quite damaging to a business, especially in an industry which has already been severely impacted by the pandemic. I do wish more than anything that we could have fulfilled the wedding of your dreams, and I still wish you nothing but the best. I hope that you have a wonderful and memorable celebration when you finally get to marry.