The last year (with COVID-19) has been incredibly hard on all of us. Brides, and vendors alike. I arrived at EG Design via a referral and I was SO excited to work with Judy. I absolutely loved her work. Our wedding was supposed to be in May of ...
2020, but that had to be canceled. We then tried for February and then June of 2021, but we received word from our wedding venue that those dates would not work either given the severity of the situation still looming in LA (& government regulation on gatherings). We ultimately made the painful decision to cancel our wedding. It felt like too much of a risk to the health of our friends, family, and vendors to try and host a party this year and we no longer even live in LA.
When I reached out to Judy, I explained the situation and I was hoping we could meet in the middle as it pertains to the large deposit we already paid. I know this year has been so hard on small businesses, so we were just hoping to meet in the middle and get a 50% refund. I know that the deposit we made was ‘non-refundable’ however, given the extraordinary circumstances of the pandemic, we were hoping we could work together and compromise. We never even met with Judy to plan out our arrangements, so to my knowledge, and per her emails, Judy did not order any flowers yet or do work for the event yet since it was more than 6 months out.
This isn't a review based on the work of EG Floral Design, which I know is beautiful, and i'm sure in normal times, they are great to work with. This is a review on how a vendor responds in a moment of crisis like the moment we are in and I feel that Judy failed to meet the moment and do right by us.
Response from the Vendor on 03/17/2021
Dear Alexa, I am very sorry that I was not able to see your celebration come to life as I was very much looking forward to it. The style and floral palette are what wedding dreams are made of and I am very sad that we will not get to see it co...
me to life.
I am disheartened, however, to hear that you were unhappy in any form with my services, as up until your cancellation, I provided you with the upmost care and attention, considering all of the challenges presented with Covid-19. In all of my years in business, I have never received a negative review, which is due to the level of professionalism I provide to all of my clients. I take my service and commitment to creating a wonderful experience very seriously.
While the pandemic certainly presented many challenges, I was committed to fulfilling my obligation as your floral designer, while being sensitive to your situation. I accommodated you by not only rescheduling your wedding once, but twice. Both of which times, you agreed and understood that the retainer would continue to be non-refundable. In addition, you agreed to reschedule your wedding, should anything prohibit you from moving forward with your reserved date, as was confirmed by a contract you signed several times. We mutually agreed to these terms, so when you reached out to me 6 months before your wedding to inform me that you have decided to cancel, not reschedule, will be moving your wedding out of state and you want a refund, I was a bit perplexed to say the least. However, I still provided you with several options, one of which was a monetary option. I would like to clarify that you never asked me for a specific amount, let alone a 50% deposit. What I did offer you, you accepted almost immediately, and quickly signed a cancellation and release agreement. I also had no idea you were no longer living in Los Angeles, or perhaps I could have provided additional options.
The purpose of a deposit is to compensate us for any on pre-wedding services such as the time spent on meetings, phone calls, emails, creating design concepts, revisions, and submissions. It also protects us from money lost, from your cancellation, or from jobs that we would have otherwise been able to take had we not already committed to your event (which we actually did lose, since June is a very popular month). Funds are not entirely spent only on product, and we do not work for free. Since the cancellation was based on your sole decision, (and not due to a current mandate as your wedding was many months away) unfortunately, in doing so, you forfeited your deposit. Again, I still generously accommodated you as best as I could.
I find it very disheartening to hear that you do not value my time and services as a business owner, or that you have placed any blame on me for your decision. A review like this can be quite damaging to a business, especially in an industry which has already been severely impacted by the pandemic. I do wish more than anything that we could have fulfilled the wedding of your dreams, and I still wish you nothing but the best. I hope that you have a wonderful and memorable celebration when you finally get to marry.
Reviewed On 8/29/2019 by Lar N
I wish there was an option for a 7-star rating because Judy Molina and her team absolutely deserve it and more!!! WOW. Ours was an outdoor California destination wedding and Judy came highly recommended by our wedding planner. She was so good t...
o work with, so artistic, so attentive, so professional - really just a pleasure to be around during our long, crazy wedding planning days. We had a mood board and mock up included - both of which were pivotal to having her vision come to life. The flowers were exotic, fresh and gorgeous! We really felt like we got more than what we paid for - Enchanted Garden is a full service florist and she had candies and other accessories for our tabletops as well. Thank you Judy for all your hard work and beautiful vision! Looking forward to working with you again soon!!!!
Reviewed On 8/16/2019 by Lauren F
Judy at Enchanted Garden Floral Design was so amazing to work with for my wedding. I came in with a lot of ideas, but hadn't found one picture to totally encapsulate what I wanted. She blew me away with her knowledge and specificity. My flowers...
were so so incredible! She did such an awesome job!
She is highly responsive/communicative and just so easy to work with. I'd talked to a few other florists before her and found them flaky and overpriced. She was so organized and sweet! I am so glad I found her.
Reviewed On 6/04/2018 by Whitney B
Jane is marvelous!! She created the most beautiful flowers for our wedding! From the little bud vases on the cocktail tables, to the amazing table centerpieces and garland, to the fountain florals and our bridal bouquets. She is AMAZING. She to...
ok great care to ensure we were getting our vision with our flower arrangements and thoughtfully partnered with us on what made sense from a cost perspective, what the best aestetic was for our venues, and married our vision with what was in season as well. She also is just an all around kind and wonderful person and sent the nicest note after the wedding thanking us for partnering with her! She rocks and Enchanted Garden created the most beautiful flowers I have ever seen and our guests have been talking about them nonstop as well! THANK YOU so much Jane!
Reviewed On 2/21/2018 by Sarah K
Judy is the best! We met with three florists and Judy was the first. Immediately after meeting with her, I knew she was going to be the one to beat. She was so organized, and so prepared for our meeting. I was very impressed. She really knew he...
r stuff and understood my vision entirely.
We met with her again closer to our wedding to hash out all the final details. I had a few photos for inspiration, but I told Judy that she knew what was best in terms of specific flowers being in season. I said that as long as the colors, were right, I wasn't super attached to anything else. I was truly stunned on our wedding day. The flowers were gorgeous, as was our ceremony and reception set-up. I loved it all.
Judy was great to work with. She responded to questions in a timely manner and even created a Pinterest board for our wedding so we could post inspiration pictures in one place. I highly recommend Enchanted Garden Floral Design!
Thanks for all your hard work in making our vision come to life, Judy!
Reviewed On 7/06/2017 by Noelle T
We are still coming from a floral high from our wedding a few weeks ago! Every detail was beautifully designed. I wish that the day slowed down just so that we can take in every table and every corner of our venue just because of how crazy be...
autiful the flowers accentuated everything. My sister in law actually had Enchanted Garden do her wedding and her flowers were gorgeous! We did our research with other designers and it was an easy decision to choose Enchanted Garden. We worked with Jane who was so communicative right from the beginning. She was so easy to work with and so conscientious to create the whimsical look that we were going for. What we really appreciated was how she offered her ideas to make our day happen. Seriously considering getting married every year just so that we can re-live every detail, every flower all over again :) Would recommend Enchanted Garden to anyone looking for a designer to decorate and adorn their event!
Reviewed On 8/14/2016 by Roy B
We worked with Judy at Enchanted, and she was fantastic! We had met with a few other floral places when deciding where to get our wedding flowers, but Enchanted came out above the rest. Judy did a great job of researching before I got there a...
nd having an idea of my venue and budget. She understood what colors I was looking for and gave me plenty of options of how to stay within budget while still making it amazing. I never felt overwhelmed even though there are a hundred things to think about when figuring out where to put flowers. She did a great job of re-working some of the flowers from our ceremony into the reception so that we could save a bit of money.
In the end, our flowers were gorgeous! Everyone commented on the bright colors and how amazing they were. They were exactly how I imagined them to be. Thanks Judy and team for beings such a huge part of our day!
Reviewed On 6/14/2016 by Emily V
Judy was AMAZING. She saw the vision and totally executed on it perfectly. I didn't have as much time as I would have liked to be deeply involved in the process, but Judy asked the right questions and our flowers turned out spectacular under h...
er vision and guidance. I would recommend her to anyone who is getting married. She made our vision a reality! She is amazing!!!
Reviewed On 12/01/2015 by Ivette A
Judy was a delight to work with! From the moment we met her, we knew she had our interest at heart. We were particular about a lot of aspects of our wedding, including the specific flowers we wanted to use. Judy was patient and partnered very w...
ell with us in order to bring our vision alive. She heard every concern and every desire and combined our wants with her amazing talent to create an incredible product. We married at Bacara Resort & Spa on 8/29/2015 and our planning process with Judy began about two years before that. She really invested her energy into our dream wedding and we could not have asked for a better and more personalized service. The compliments we received on our florals were endless and they really were gorgeous! Thanks Judy for your incredible service and talent.
Reviewed On 8/14/2013 by Anastasia A
I wish I could give 100 stars. Judy from Enchanted Garden was my best vendor, hands down. She worked within my budget, but never compromised beauty for price. With my wild imagination, it was hard for me to articulate my vision, but she worked ...
tirelessly with me (and my opinionated mom) to pull out off a dream wedding. I dried my bouquet, not only because it's a great keepsake but also because they are STILL stunning. I would use Judy for any event. She's just that awesome.
Reviewed On 11/10/2011 by melissa U
I love my flowers. Judy did an amazing job bring my ideas to life. We were on a budget and was able to work with it and give me AMAZING wedding flowers. She was at my location for a few hours and was will to come back to my location the next da...
y to pick up some of her items i rented form her free of charge. I love flower adn i know i wanted great flowers for my wedding but had a small budget for them . Judy did not laugh at me when i told her my budget but worked with me to make the best agaments for my big day . She was the BEST!!!!
Reviewed On 10/30/2011 by carol p
pretty flowers. loved the way they chose the color combinations.
Reviewed On 10/14/2011 by Ashley B
Judy is AMAZING! Throughout the wedding planning process, she was always an email away from answer any non-flower questions I had (i.e. looking for table stands). Very kind, and professional! They arrived early to help my wedding planner set up...
for the reception, and made sure everything looked perfect! WONDERFUL place, my favorite vendor!
Reviewed On 9/14/2011 by Holly S
Wow. Our wedding flowers were absolutely perfectly unique and very special. Judy and her team did an incredible execution of making our wedding so beautiful. My bouquet was beyond beautiful and amazing. I showed Judy the photo inspiration for t...
he bouquet and she made the bouquet and boutonniere, with a quality and beauty that was perfect. It was actually so much more beautiful than any photo that I showed her. By truly trusting her skill and talents, I received the most perfect flowers for my wedding. Judy also designed flowers for my bridal shower. The quality of flowers and beauty of her arrangements brought such an elegance and class to my shower. I really can't express how wonderful Judy is and her creativity is so inspiring. I would highly recommend Enchanted Garden and Judy to any bride that wants beautiful flowers to represent her bridal shower and wedding day.