Our experience didn’t start out bad but turned sour as time went on. We hired her in July for her full package because we needed help with everything - finding a venue, date, mood board, etc. We originally thought we would get married in Miami,... but a couple days after hiring her (& never discussing any details for Miami) we quickly pivoted to Cartagena. We thought we were lucky because Zeiry advertises herself as a “Destination Wedding Planner”. My mom and I planned a trip to Cartagena & expected help from her & her team on venue selection. They recommended venues that “accommodated our wedding needs & logistics”. We are having an Orthodox Jewish wedding and from the venues she “recommended”, it was clear that research wasn’t done on these venues. For the first venue, I learned within 2 minutes that under no circumstances could they accommodate a kosher wedding. The second venue was an old church with saints on the walls, also inappropriate for an Orthodox wedding. These were just the top venues anyone can find in a google search. When I came back from the trip & asked why these were recommended, it was brushed off. For kosher catering, my fiancé & I made it clear that we didn’t know any Cartagena wedding caterers but she said she knew of a potential contact. However, in meetings & follow-up emails, she would ask for updates on our kosher caterer. Later into planning, we were waiting patiently for the budget but were told they were still working on it - it was supposed to be provided within 1-2 months of signing. The mood board was also supposed to be provided within 1 month of signing, but we never discussed a single design idea. I felt like things were slipping through the cracks. After our trip, it was made clear that we needed a wedding planner based in Cartagena. Because we already hired her, we tried to make it work, but eventually, we pivoted and hired a different planner in August.
Unfortunately, this is when things went from average to horrible. We hired Zeiry for 2 months, but because we didn’t receive any deliverables (budget, mood board), she didn't help with venue selection, & the quick change - we tried to part ways on good terms & asked for a partial refund. We recognize she has every right to keep the deposit, but based on the minimal work done, we figured it was worth asking. We didn’t receive a response to our original cancellation email in August & had to follow up multiple times. Eventually, she said she would contact us to schedule a call but we had to follow up again in October regarding this call. My fiancé had to email her multiple times (most going unanswered) to get a call but we finally got it scheduled in November. The call was baffling, I would never speak to a client that way - she bullied us & had a very aggressive attitude. Ultimately, she said she needed a week to work with her team on the possibility of a refund. After multiple follow-up emails with no response, she responded 3 weeks later. We agreed on this refund & wanted to move on. However, we emailed Zeiry 5 times in December & January without responses. It’s clear that she doesn’t respect us or care to maintain any level of decency through all of our interactions since August. I didn't want to write this review, I want to move on & enjoy our wedding but I wish I knew this about a potential vendor while I was looking. I can’t truly convey the agony it’s been for us & our family, but I would never recommend this vendor.