When I first spoke to and signed the contract with EE, I was super excited about having someone so dedicated to their work with tons of experience. Ashley was so helpful, fun and seemed like the perfect match for us as a couple. However, we e...nded up doing most of the work since they really only provided vendor options, some of the décor and coordination for the day-of -- much less than I thought we were paying for per contract.
A week before the wedding, I was told that our day-of planner/coordinator would be someone totally different than the person I had been speaking to for the past 7 months which threw me off a bit. I was assured that she could handle the job and was completely caught up on our event. The rehearsal went well and I felt confident that Chloe would be able to do what needed to be done. The day of, I only saw her once before the ceremony, early in the day prior to prep and never saw her again until the ceremony. After a long day with several hiccups, she approached us during the reception to say she was leaving and would have another planner stay until the end. Needless to say, the reception was slightly a disaster towards the end (luckily none of the guests noticed), where the planner even said it wasn't her wedding so she didn't know what needed to be done.
A lot of our concerns have since been discussed, but with a lot of blame game between EE and our venue. For the amount of money we paid, I do not think we got the service many others had gotten or we deserved. I truly feel they may have overbooked themselves that weekend which could have played a part in the issues.
I cannot say that I would not necessarily refer others to them, but would do so with caution, as you have to be prepared to do it yourself , keep track of your own vendors and stay on top of them.