~~TL;DR: This is the review we wish we had seen before we hired Extraordinary Weddings. We did not get to “be the guest at your own wedding”, we did not feel like our event was a priority to them, and in the end we felt like we had to do most o...
f the things we were paying them for, plus double check all of their work. ~~
We had a difficult time working with Lura and Extraordinary Weddings. Our experience was that when we could get time face-to-face or over the phone, they were helpful and knowledgeable. However, that time was hard-won, and in between those interactions we would go weeks or months with no input from the team, even as we requested updates or advice. When there were issues or mistakes in the contracts, we were frequently the ones to identify them or make the decisions that would resolve them. The result was that we were left feeling like we had to do the majority of our own wedding coordination, with the added challenge of trying to extract clear and concise information through a barrier of rose-tinted optimism and delayed communication.
(This is heavily abridged due to the knot's character limit, full text available on weddingwire review)
Working with Extraordinary Weddings ("EW"), we had issues with:
- EW failed to get a contract with our preferred florist, who got booked out.
- EW deleted our master packing doc with a year of information in it, 8 weeks before the wedding.
- We had to coordinate our own guest shuttles (quantity, timing, routes) despite requesting EW's help in planning multiple times.
- We had to make our own layouts for all of the event setup because EW had not created or shared them with vendors a week before the event.
- EW failed to adequately set up or clean up our rehearsal dinner space, leaving the event photographer to help with setup and the wedding party to do cleanup.
Any one or even a few of these issues could have been understandable as part of the wedding planning process, but all of them together (along with other lesser problems) left us stressed and disappointed. When we could get Lura to focus on our needs she was quick to bring solutions, but many of the issues only existed in the first place due to failures in communication. By the time we realized the scope of the issue it was too late to find a replacement coordinator, and we were left feeling like we had to constantly perform tasks and double check work that we had paid for EW to do. When things went sideways they were always quick to point the fault elsewhere, and when we expressed our displeasure they were surprised that we considered overseeing communication and logistics to be the responsibility of the coordinator.
The motto at Extraordinary Weddings is “be a guest at your own wedding”, but you will not. You will be the coordinator, the designer, the planner, and you will have to fight every week for their attention, even on a six-figure event. All of our guests thought the wedding was wonderful, but we had to put so much effort and stress and legwork into the process that we were hyper-aware of every flaw and deviation from a plan that we had largely produced on our own. We had beautiful moments, but our memories of the day will always be colored by stress that led up to it and the knowledge of every gap between the plan and the reality, and that’s something we can never get back.