About this vendor
FAI Print grew from a former partnership between Kleinfeld Bridal, the world-renowned Manhattan-based wedding gown salon, and Fulfillment America, a Boston-area technology, print and fulfillment company with more than 25 years of experience in state-of-the-art print and web technology and dedicated customer service. Bridal consumers can shop our designer line of personalized wedding stationery, including coordinated invitation suites and holiday cards at select fine stationery retailers nationwide. FAI Print offers select retailers access to an extensive selection of wedding invitation suites and stationery whose quality craftsmanship, fine materials, attention to detail, and unmatched service are the essence of the brand. FAI Print is grounded in a trusted family business with more than 25 years in print, assembly and fulfillment expertise. And, we back our 100% satisfaction guarantee with state-of-the-art print technology and best-in-class customer service. FAI Print handles every order from start-to-finish from our 400,000 square-foot state-of-the-art printing facilities located near Boston, MA. Our experienced, professional print management and customer service teams are available by phone toll-free at 855-824-4723, and by email at info.fp@fulfillmentamerica.com, Monday through Friday from 8 a.m. – 5 p.m. EST. Online chat is available from our website. For more information, or to become a FAI Print retailer, please visit www.faiprint.com/retailer or call 855.824.4723 or email info.fp@fulfillmentamerica.com.
Details
Invitations & Paper Goods
- Custom Invitations
- Paper Goods
- Escort & Place Cards
- Menus
- Programs
- Table Numbers
Reviews
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4.7
out of 5.09 reviews
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Amy is so amazing!! I loved working with her every step of the way. She is so much fun, in addition to being talented and professional. I did my invitations and ceremony programs through her and her staff, and was so happy with how they turned out. They were absolutely beautiful. I hope to work with her again in the future!
Amy was the best to work with. She helped me with both my save the dates and invitations. I have a nautical theme and she helped me put together exactly what I was looking for. She was very friendly and enthusiastic and was there for the whole process. The save the dates and invites themselves are of excellent quality and came out beautiful. Amy understood my vision and they came out exactly as I wanted. I also included a map of the area as the liner to my envelope. Finding a good map was difficult, buy Amy was able to help with that as well. I couldn't be any happier with my invites!
Let me start by saying that our invitations were beautiful. They were well done and exactly what we wanted.
However, the process to get there was arduous and wrought with mistakes. We admittedly began the invitation process late in the game, so were up against some tight deadlines and were very clear about this. Not only were the proofs delivered to us late, but when we paid extra for overnight shipping, the invitations were shipped ground... and this happened TWICE! There was also an issue with the ink rubbing off of the envelopes (we had the addresses printed), to the point that we legitimately could not send them in the mail or they wouldn't have gotten there. They were reprinted (and again shipped ground instead of overnight) and were better but we still got some returned to us as the address had completely rubbed off.
Customer service was good and they took care of us for the inconvenience, but it really was not a fantastic experience.
I fell in love with their Vintage Glamour suite, but I figured given the name Kleinfeld the cost would be way out of my price range. Not true! They were right on par with a lot of the other invitation websites I looked at. They also have amazing customer service! They responded quickly to all of my questions and requests and were very accommodating when it came to changes in color and font. They also had a quick turnaround, it was about 3 weeks between when I submitted my order and when they arrived at my door (and this was with changes to the design and Kleinfeld printing all of the guest addresses on envelopes). I absolutely loved my invitations and I received many compliments on them.
The invitations we ordered were absolutely beautiful! They were helpful in showing you a preview before they print it so you make sure you get exactly what you want. They made changes for me that I requested in a timely fashion. Shipment was quick!
We ordered them online. The person working with us was very patient as we wanted to change the paper color. They were printed quickly and delivered quickly. Loved the bamboo paper!
Ordered a lot samples from few places and kleinfeld won on quality hands down. Our invitation had raised ink Other places are cheaper but the ink comes off easily with fingernails and printing looked cheap. Editing and delivery was quick also. Entire family loved our inivites and thank you card.
I really, truly LOVED my invitations. They were so unique and we got so many compliments... several people even said they were the best ones they've ever gotten! And the funny part is, they were not fancy, not several folded inserts... they were simple and elegant and beautiful.
I would highly recommend using Kleinfeld Paper :)
I wanted something unique and fun and I found that at Kleinfeld paper....cute design and they were perfect for us. Definitely recommending them to others for invitations!
Contact
17 Progress Road, Billerica, MA
FAI Print's photos