Fairy Tale Florals

Summary: Fraud, Miscommunication, Attitude & Lies. Ordered an arrangement online (I'm not local) to be delivered locally on 4/1. Guaranteed delivery on requested date. Total price with taxes and fees was $93.07. Excited to make my friends day, I was very excited to receive a delivery confirmation email at 2:42pm that day, that my arrangement and kind note had been delivered. Having not received a text from my friend around 5pm (knowing she was home) I reached out to her mom that was on property. Nothing had been delivered. Assuming it had just been an address/property mix up, mom and now recipient starting looking, surprise obviously ruined. Finally around 8pm, they called to let me know that there were not any flowers to be found. I then emailed the floral shop FROM MY DELIVERY CONFIRMATION EMAIL & told them I wanted to be contacted as soon as they opened the store. Didn't happen. Finally, was able to get someone on the phone much later the next day (after saying I needed to place an order) and was told my flowers did NOT deliver but would within the next few business days. That didn't work, because my recipient would no longer be at the address requested (was having a baby). I asked for a refund. After finally explaining why it couldn't just be delivered later, and getting lots of attitude in return, we landed on they would refund my $94. I specifically asked how many days the refund would take and was told it would be 7 to 10 business days. It's 25 days later, no refund. I disputed the charge with my credit card company & filed a complaint with the Better Business Buero. Don't make my mistake - tried to "support local" should have gone with Amazon.