I want to begin this review by saying that if I was doing this review solely on how the final flowers looked, I would probably give Flourish five stars. Our flowers were absolutely beautiful! But I feel that vendors should also be evaluated on ...how they are to work with, especially one of your most expensive vendors, and our experience was not the best. There were several issues leading up to and on our wedding day:
1. We decided about two months before the wedding that we wanted to get a neon sign to hang above our SH table and we wanted to either reuse our ceremony arch (we were already repurposing those flowers for our SH table) or rent another if they had it. My wedding planning reached out to Flourish on 6/14 (the day I made my second payment) and asked about making those changes and what it would cost but we never heard back. She messaged them a few more times and still nothing. We were initially waiting to hear from them to order the neon sign, but just decided to order it so it was here in time and we could figure it out later. We did not hear back from them until 7/20, when our final payment was due, because we had told them a few days prior that we were going to wait until the changes were made to pay the final payment. By this time, our guest count had gone down so we didn't need as many flowers. It finally got sorted out, but we went for more than a month with no response to any of our requests. In the meantime, I could see that they were doing other weddings and on vacation part of the time via Instagram. It would have been nice to at least get a message back saying they were busy and would get back to us closer to the wedding if that was the case.
2. In our proposal they agreed to bring our personal florals to our hotel and we asked them to have them there by 11am, which they agreed to. They did not get them there until 12:30pm after we had already started photos. They also left their cooler there so my husband and I had to spend the day after our wedding figuring out how to get it back to them.
3. My bridal bouquet was not right. It was supposed to be a horizontal bouquet with no ribbon hanging down and it was a round bouquet with ribbons hanging down. It was pretty so I just went with it and pinned the ribbon, but this could be a huge deal to some brides.
4. When we got #1 figured out, they charged us a little more to move the arch up and hang the neon sign for us, which we were more than happy to pay. Apparently this was not communicated to the team that was actually going to be doing it on site. My sisters were outside looking for our wedding planning and overheard the florists complaining about having to move the arch to our SH table. Something that we paid to have done. I would perhaps be more cautious what is being said at events and who it is being said in front of.
Like I said, our end flowers were beautiful, but it seemed to us that there was a lack of communication and attention to detail throughout the process. And it was a little disappointing that our flowers became the most stressful part of our wedding process/day.