We chose Richard as our wedding florist because of his stellar reputation in NYC. When we initially met Richard, about 8 months before our wedding, we were very clear about what we wanted. Richard seemed to understand our vision and was pleas...ed that we were strightforward with him.
Over the next 7 months leading up to the wedding, we sent Richard photos and emails of the type of flowers we wanted (orchids)and the specific color scheme of the wedding so that the flowers would match. Again, Richard told us that he understood what we wanted and said that he could deliver.
Then, 8 days before the wedding, after I had gone to Richard's shop several times to go over the flower arrangements, Richard tells me that he would not be able to get the dark purple orchids that I wanted because they were out of season.(I had asked for dark purple orchids and white orchids for our centerpieces). He said that I had to choose another flower by the next day because he had to order the flowers at least 7 days in advance. In a panic, I called my wedding coordinator and told her the situation. We called around the tri-state area for these flowers and found them at a shop in NJ. When I told Richard about this shop the next day, he said that he did not want to order from them. In addition, Richard wrote a very unprofessional email to me, in which he blamed me for his inability to get the flowers that I wanted - and he had agreed to provide - for my wedding (even though I had emails from 7 months before which showed the discussions we had about the specific flowers and colors I needed for my wedding -- with pictures attached to these emails). Because he could not get the dark purple orchids, I asked Richard to dye the flowers but initially he refused because he said the color would bleed into the vase. Then, after I wrote him a stern email, he asked me to come to his shop to take a look at more flowers. When I arrived at his shop, I was already in tears. Richard obviously felt bad about the situation and apologized for adding to my stress. At the shop, he showed me some orchids that he had dyed and said that, after testing the flowers, the color would not leak into the vase. Although I was happy that the flower crisis was resolved, I was still very upset with Richard for putting me on a rollercoaster of emotions about the flowers. I mean, why didn't he try to dye them first before telling me that we could not get the orchids we wanted? More importantly, why did he wait until the very last minute to tell me the flowers were not in season?
Despite the crisis we went through before the wedding, Richard came through on our wedding day. Our wedding arch, the bouquets, and centerpirces were BEAUTIFUL. There are not words to describe how beautiful the wedding arch was -- he nailed it!
At the end of the day, our wedding flowers exceeded my expectations, but the journey to get to that point was less than ideal because of Richard's poor communication.