Fortuna Events Miami & Orlando

e my friend’s wedding a year ago at Secret Gardens. I loved how smoothly everything ran, so I immediately felt confident booking her for my own wedding. From the beginning, communication with the team was delayed. I understand that weddings are busy, but as a paying client, I was promised consistent communication. When I began making payments six months prior to my wedding, communication became even more limited. I emailed Bobbie’s assistant because I like to keep records of my payments, and the Planning Pod was not updated. All I requested was documentation, which I did not feel was unreasonable. Unfortunately, the response I received felt dismissive and had an attitude, stating that communication would improve closer to my wedding date. While I tried to remain understanding of their busy schedule, being told every month that they were “busy” became frustrating, especially while I was actively paying and planning. Two months before my wedding, Bobbie informed me that she had moved to Texas due to an emergency. I sympathize with her situation; however, I wish I had been informed earlier so I could have considered canceling and booking another coordinator. I was extremely stressed knowing that the coordinator I originally hired would not be present. Many things that were promised to me and my family at the time of booking were changed closer and closer towards the wedding. For context, my wedding was not at Secret Gardens it was at Loveland. I felt as though my wedding was not a priority since it was not at their sponsored venue. While the venue was a bit difficult to work with, the coordination team did not make the process easier either. I often found myself in the middle communicating between the venue and Bobbie because I was told the venue was hard to deal with. I hired a coordination team specifically so I wouldn’t have to do this legwork myself. I hired a team to help relieve my stress, but I was overwhelmingly stressed, and so was my partner as well. I was also promised two planners on the day of my wedding, but only ONE showed up. It was clear that another wedding at Secret Gardens took priority that day which that shouldn't have happened. If it weren’t for my family and the venue coordinator stepping in to help, the wedding could have easily become chaotic. With only one planner present, it was difficult for her to manage everything. Guests were wandering in the ceremony area while immediate family pictures were going on since the assistant was no where to be found and the photographers had to get involved, kicking everyone out since I, the bride, got SUPER UPSET. No bride should ever get upset during her wedding day. No guidance was given to the guests where they needed to go. My husband and I were standing for about 15 minutes doing nothing, not getting told what to do. We wasted a lot of time. Despite clearly labeled decor boxes, I and my family still had to oversee several details ourselves. IF we had the two planners like we were promised to have, as per our timeline, the outcome would've been different. Overall, I was genuinely disappointed in the money we spent. My wedding was the last one they planned, and it felt like it was not a priority, sad to say. Things could've been different, but this is my honest opinion of the outcome.