Due to its proximity to Jack’s Barn, my husband and I decided to book the accommodations for our guests and our rehearsal dinner at the Inn at Millrace Pond. And out of everything I had planned for our wedding, it is my greatest regret. In fact..., I am HUMILIATED by the experience my guests had and cannot express strongly enough how much you should NOT book rooms at this inn, which does not even offer basic amenities, is rude to its guests, overcharges for basic services and is run ineffectively.
1. The new innkeeper, Jessica, is unpleasant, unhappy and rude to the guests. When everyone was calling to make reservations, no one answered the phone and my guests had to call multiple times to get a reservation. During their stay, she was rude to them (several of them let me know this) and locked the door after a certain hour in the evening, making it impossible to get any help or ask any questions. When I would email her, it would take her days or weeks to reply, and when she did reply, her answers were clipped and curt.
2. Upon arrival at the inn, all of the guests received a slip of paper saying there was no cable TV in any of the rooms. I was not notified in advance that this would be the case. For all guests stuck there during the day before the wedding began or my Aunt who was there the night of the wedding watching my cousin’s baby, they had no TV to watch. They did not reduce the rates of the rooms despite not providing this basic amenity.
3. On the day of the wedding, the main building had NO HOT WATER!!! Therefore, all of our guests including the bridesmaids and groomsmen had to take an ice cold shower. The men had to do cold shaves. The showers also have no water pressure, so they had to take an extremely long shower under trickling freezing, cold water. I was humiliated. The boiler was broken in the main building, something that should have been checked prior to our weekend event. Again, no discount was offered to our guests and they had to pay full price.
4. The phones in the rooms were all disconnected. Therefore, when our guests tried to call reception (when there was NO HOT WATER), they could not do so. All lines were dead. They had to go down to talk to Jessica, only to find no one at the main desk.
5. I had made arrangements with John to hold an after-party until midnight after the wedding. To simply open the space, they charged us $350 and then another $150 for the bartender. My husband and I and the bridal and groom’s parties did not get back to the inn until 11:30pm. Despite the arrangement that it would stay open until midnight, they locked the door to the tavern on us at 11:30pm. I contacted John about this and asked for a reimbursement for the time we were denied and he never got back to me. He said the owners wouldn’t do it because of the cost of turning on the lights. Huh?!
6. We also paid money to have the firepit made available to us both nights and due to rain, the firepit would not work one night. We were supposed to be refunded for that and again, that never happened.
In the transition to the new ownership, it is no longer being effectively run. Therefore, while they figure it out, I would refrain from booking any major events there.