I had high hopes after meeting the shop's owner, Anne, at a wedding fair and seeing some of her lovely samples, but our experience working with her and their shop fell far short of my expectations. The initial consultation felt rushed - I wasn'...t given options to consider but more was asked to design the invitation for them. I guess some couples come in already knowing very specifically what they want - down to the size, stock, fonts, designs, etc. I was hoping for the custom invitation shop to - you know - help custom design them for us. But alas, we did wind up with a design I liked, copied directly from a Minted invitation I brought in. The owner told me that she knew exactly how to word invitations and reception cards and would handle it, but the proofs I received contained only my draft content verbatim. When the invitations arrived, the foil embossing color was wrong. Horrified, I asked the owner if I was seeing them wrong. She told me I was confused about what color we ordered, and then eventually conceded that they got it wrong after pulling out the order form. Even then, I didn't get an apology but an opinion - that she liked the wrong color better anyway, and did I want to keep them for a tiny discount? They did reprint them at their cost - as they should have - but not without the owner calling me on the phone at work to complain to me about my mom and insult her. (Yes, that actually happened.) Unfortunately, we had to continue working with them because we had already paid for menus and a seating chart. Again, there was not much design expertise offered during the design process. We were simply asked what color, font, and layout we wanted. When I was sent a proof it looked lovely but off-centered. I replied about the centering, and the owner responded snarkily that she was a professional designer and if I didn't think she knew how to center font then I should come measure it myself in person. Well, Anne, I know you can't correctly center font, because our menus at the wedding were off-centered. It's almost unbelievable to me, even now, that someone in a service business could have such difficulty properly dealing with people. Interacting with this owner felt like dealing with a toddler - no reason could be expected. I had to remind and coach my mom that since we had paid up front for the other products, we needed them to complete the job and couldn't upset her since we had no recourse to get our money back or leverage to ensure a good product. I would not recommend this shop to anyone looking to purchase wedding invitations. Find somewhere else. You do not want to deal with this kind of wildcard behavior when you're paying hundreds and thousands of dollars for pieces of paper.