Grand Lake Club at Southbridge

xcited to learn she also managed Southbridge Clubhouse, as my grandparents live in the neighborhood and it felt like a perfect fit for us. However, it is important to note that after meeting Macy at the expo, we never saw her again—not during our tours or at any point throughout this process. We scheduled a tour shortly after the expo, but Macy was unavailable and we were shown the venue by her assistant. The assistant had very limited knowledge and repeatedly referred us back to Macy for answers, which made the experience feel unprepared and unprofessional. From that point forward, all communication had to be initiated by me or my fiancé. We made multiple attempts to contact Macy by both phone and email, often receiving little to no response. There was no proactive follow-up from her at any point. As we became more serious about the venue, we requested a second tour with our parents. It took nearly a month to schedule, and during that time, our calls, texts, and emails largely went unanswered. This level of non-communication was extremely frustrating—especially considering we toured 13 other venues locally, and none demonstrated this lack of responsiveness. At our second tour, Macy was again unavailable, and we were once again assisted by staff who could not provide detailed information. At that point, it felt like we were leading our own tour. We also requested a draft contract prior to the second tour so we could review details with our family, but we never received it. Despite being ready to move forward and book, we received no follow-up afterward. Seeing other weddings actively taking place at the venue while we struggled just to get basic communication was disappointing. In a final attempt to resolve the situation, I contacted the General Manager of Grand Lake Club. Unfortunately, there was no real acknowledgment of our experience—only a question about whether we still wanted to book, with no explanation or accountability. We were genuinely excited about this venue due to our personal connection to the neighborhood, which makes this experience even more disappointing. Based on our experience, if communication and professionalism are important to you during the wedding planning process, I would strongly encourage you to consider other options.