It's very difficult to write a less than average review for our daughter's wedding. Its a day you dream about, and you hope your experience is better than average, and ours was much less than that.
I just got off the phone with the owner/manag...
er Nate, and he refused to compensate us for what we ordered and what we actually got. Nate acknowledge they "dropped the ball" and apologized for that, but stated it's not their policy to refund money for items we didn't receive.
We paid for a premium bar, and didn't receive it. They have a sign at the bar stating what is available,and our premium liquor and wine were not listed. They only listed the beer, and the cheaper wine. Nate the owner admitted the premium spirits were omitted from the sign, but didn't feel the compensation for this was warranted, because the items were at the bar. Therefore very little of our "premium bar" was consumed, as the guests were unaware what was offered. We were to have an IPA beer on tap, and the tap was broken, so we didn't get that either. HPF did give us cans of the IPA beer instead. Again, disappointment. We also had a champagne hour set up for the early guests that arrived. Once again, this was not executed. No champagne. :( I also need to add, that many saw the head bar manager drinking that night. Nate was aware of that, and said he is "addressing the issue." I guess we paid for the bartender to drink too.
Now on to the hors d'oeuvres and food. We had ordered 3 different horderves, We were way short on the hors d'oeuvres, especially the two warm ones, (which were most expensive) and food as well. We had a taco dinner, and many guests asked for more chips, salsa, and guacamole, and were told they were done "frying the chips" and there wasn't any salsa or guacamole left. Guests were hungry as the hors d'oeuvres were very scarce.
We also ordered pork sliders with coleslaw for a late night snack. The coleslaw was also forgotten. Again, another missed item. We were so discourage at that point.
I called HPF to express my concerns the following week, and was told someone would get back to me. It took almost 3 weeks for that to happen as well.
Nate admitted all of this took place, and appreciated my feedback. I asked him for a refund of the items we paid for and didn't receive and was told "no." I did explain that I would be writing a review on a few websites, and he told me he didn't want to speak with someone who was " threatening" him. I asked him to put himself in our shoes, and he agreed some things were not executed, but couldn't give a refund. Nate became very short with me, when I asked what compensation we would be receiving.
HPF is a beautiful setting for a reception. Our daughter always wanted a reception with a "farm feel", and they did provide that. The food is delicious, however, just not enough of it! To anyone considering holding a wedding out at HPF....apparently the contract doesn't hold up to what was actually served. I wish with my whole heart that the experience was an excellent. one....however, as you can read, they missed the execution in many area, and did not provide items stated in the contract. I do hope that they can learn from our experience, and that others will benefit from our experience. . Unfortunately, we paid a premium price for food and liquor that was not provided to our guests. . So disappointing!
Words of wisdom: BE CAREFUL!!