Quality of Service: 5/5 - Venue price varies considerably, and I researched a dozen places to hold our NYE wedding. Hickory Street was a little on the pricey side, for the space, but it gave us flexibility everywhere else. The services Amanda a...
nd Michelle provided were top notch- space for us getting dressed, kitchen space for our caterer, a TON of different floor plans and ideas, plenty of time for our event, and so on. Everything was laid out for us - there were no hidden costs. Granted, rentals of linens, chandeliers, lighting, etc. can add up, but it isn't a cost you're forced to pay.
Responsiveness: 3.5/5 - My only complaint was that aspects of the interior space were dramatically changed that I had no knowledge of. For example, the groom's suite was turned into extra kitchen space. I had actually looked forward to utilizing this for the wedding, and that was one of the big reasons for deciding on HSA for our venue. They did change the chivari chairs and drapery, but honestly, these were upgrades.
Professionalism: 5/5 - Michelle and Amanda were always a pleasure to speak to, either by phone or email. Even as their busy season ramped up, they always made time to answer my questions.
Value: 5/5 - How many reasonably priced venues in downtown Dallas can you find that have such few restrictions, while catering to a large number of guests? Very few. We weren't stuck using their over-priced bar or caterer, and they worked extremely well with my coordinator, DJ, and caterer, and on a HOLIDAY.
Flexibility: 5/5 - When we signed, they had a larger selection of caterers to choose from, but those choices were more than enough. We could use our caterer's bar services, instead of most venue's overpriced bars. They made every adjustment possible so that we could utilize as much of the space - like the elevator for my 'entrance'.
Overall, it's a great space for that industrial feel. I always recommend HSA!!