Hilton Lake Las Vegas Resort & Spa

I want to start by saying this review will likely disappear like the others that have been erased. This venue was an absolute nightmare to work with. We booked this venue in September 2022 for our October 2024 wedding, and in that time, we went through seven different contacts. While turnover can happen, the complete lack of care for long-time clients is unacceptable. Six months out from our wedding, everything became a nightmare. Coordinator Brizel fought me at every turn, denying me a food tasting and taking ages to respond while failing to help with a signature drink, basic layout support and day of assistance. We heard from other wedding planners just how unprofessional the team was and their struggles with this venue and team. (Charges to cards, staff being unprofessional during the wedding). Invoicing was riddled with errors, and Brizel refused to send a banquet event order to confirm pricing. Then, in a shocking move, she attempted to charge my card $20,000 without any warning or authorization. That was the final straw. My wedding planning turned into a disaster, all due to Hilton’s incompetence. It’s clear they’re struggling to find a reliable team, evidenced by their review deletions. My mother had to fly in for an emergency meeting with Hilton staff just three weeks before the wedding because things were so chaotic. The only relief came two weeks out when we finally got a new coordinator who actually cared. I rarely write reviews like this, but I feel compelled to share my experience. Credit is due to Tommy with room coordination, Jessika for taking over my wedding, Moe for her efforts, and Roswell for lighting. However, I would never recommend this hotel to anyone until they sort out their issues. The lack of communication and organization is glaring—it's a shame, as this venue has so much potential. To add to the frustration: water and bread weren’t served until guests were already seated, a vegetarian guest was offered chicken because they ran out of pre-plated meals we paid for, and there was no security to prevent people from walking into our venue. Bartenders complained about their jobs, making guests uncomfortable, while the front desk staff were rude and unhelpful. Guests with 11 AM check-ins didn’t get into their rooms until 6 PM, and only half of the welcome boxes we had arranged were distributed. This entire hotel is plagued with incompetence. You’d expect better service for a $50,000 venue. The food was subpar, and the food and beverage director was unaccommodating. Salads were on tables before cocktail hour even started. Ellen, the food and beverage coordinator, refused to meet or make necessary adjustments, and dinner service was completely mismanaged. If I had it in me, we would fight for our money back but it’s not event worth the breath from them. I sincerely hope to never have to deal with this resort again. Save yourself the stress and book elsewhere.