Hitched Event Rentals

The appropriate amount of stars to rate them would be 0. What we were forced to deal with on our wedding day was unacceptable on so many levels. The invoice that my caterer approved and gave them authority to charge by credit card clearly states that the delivery was for 12 noon. The rentals did not in fact arrive until 3:10. That is 3 hours and 10 minutes late. The bride (me) was scheduled to walk down the aisle at 3:20. Imagine my surprise as well as that of my guests when they noticed that there are NO chairs to sit at. Once the chairs did arrive they were FILTHY, completely filthy which then took even more time because the catering team had to stop and wipe them all down. Once they were done with setting the ceremony chairs the caterer asked that the bar please be placed. Which in fact your team failed to secure the safety of the bar and one of the shelves unbeknownst to the caterer was unstable. With the combination of the unstable shelf and the fact that the wheels of the bar were not secured a set of glasses came crashing down and breaking. Moving on to the cocktail tables, it was as if they did not know how to set them up. Apparently the poles were not fitting the bases and it took longer than it should have to set those up. Also, the cocktail tables were not the size I ordered so my linens did not fit properly on the tables. The caterer then inquired about the sweetheart table which is when the driver then shared with them that they had forgotten it back at the warehouse. This is the table that the bride (me) and groom are suppose to share their first meal as husband and wife and it is non-existent. So again, my linens and center piece did not fit because we had to improvise and use a standard rectangle table which is not what I wanted what so ever. By the time they finally got around to placing the chivari chairs for the reception the guests were already in the reception room as they were literally setting the chairs down and placing the glassware. Imagine our embarrassment, we were mortified. Thankfully my caterer went above and beyond and hired to extra people to get the job done. After the fact, when the caterer reached out to them to express our disappoints and explain to them how our wedding day was mismanaged and ruined beyond our control. All they were willing to do was credit her for a future order as if anybody would want to work with them again after an experience like that. Mind you our caterer recommended the rental company to us and this is how she is compensated in return. Please explain how a future credit does any good for us and our ruined wedding that we cant redo!

Hitched was great overall. Dealing with them is easy, they are always responsive to email and phone calls. They have the best prices in South Florida. For my wedding in Key West, it was more cost efficient to pay the delivery fee and have them bring my rentals down to KW. NOTE: do not pay in full until the week of your wedding, they do not refund for changes (there are always those last minute drop outs).