Jessica Bartholomew, Catering Manager at the Hyatt, was a dream to work with. I planned a wedding of approximately 60 people over the span of a year and a half. From the start, I... had an exorbitant number of questions regarding everything from what the break down of costs for venue, food, bar package, and rentals to what I could bring in to the Hyatt and if carpet could be used as an aisle runner. She answered every question, and every question I didn’t know I had. As I wasn’t quite sure what I wanted in the beginning, it took me an agonizing two months to decide on a venue. Jessica was there for me the entire time, helping me through the decision making process with patience and honest. She really helped me understand the full package the Hyatt offered. When I finally decided to sign the contract, she was incredibly flexible with my schedule and the meeting only took 20 minutes.
Over the next year or so of planning the wedding, Jessica was there with helpful hints and tricks of the trade. She even suggested Sequoia Floral on Santa Rosa Avenue when I was at a lost for some of the DIY supplies I needed. She even helped me on timing of the wedding and scheduling for the day and half before. For the rehearsal, my officiant had to come 15 minutes late due to conflicting schedules. Jessica actually stepped in and we ended up rehearsing the entire wedding (excluding the talking parts of the officiant), before they even showed up.
When it came to the actual day of the wedding, Jessica handled everything seamlessly. Any little details I had been worried about, or had thought I would have to take care of, were handled before I even knew they needed to be. She even left a tray of brie, grapes, and two slices of the wedding cake in the Honeymoon Suite at the end of night! Since we never had a moment to have a slice of our cake, we were incredibly grateful! She even arranged for her staff to box up all of my decorations and made it very easy for me to pick them up the next day. I can’t say enough of Jessica’s professionalism, patience, understanding, flexibility, and her ability to pull it all together so smoothly. We hope to return to the Hyatt in the future for our 10 year anniversary.