Johnny B's Party & Entertainment Company

ned. We do our very best to make sure each event goes exactly the way our clients would like it to run. I have spoken with Parker and the recessional music snafu was based on he did not hear the officiant pronounce you man or wife (when we normally would start the song) , so there was a pause and we are so sorry for that. We do appreciate the feedback and Parker did state that it looked like your family and friends had a great time throughout most of the night. and that he was happy to help with not only the linens (he did return them) but also helping move all the chairs in for the reception. The only way we can improve is by listening and making every effort to pay closer attention to our clients. We do appreciate your business and if there is anything we can do in the future please just let us know.

was due to a scheduling snafu!. Our staff is wonderful and We are happy you had a great time with friends and family. I am going to take a close look at WHY we didn't have ALL of your music you had requested and take care of it and make sure that does not happen again. We at Johnny B's pride ourselves on Customer Service and Reliability and we are thrilled your event was a SUCCESS! Thank you!

had an experience that she felt was not up to Johnny B's Standards, but we would like to offer some insight. First of all I never met the bride-to-be, she was sick. I met the fiance and I believe it was his mother. It may have been the brides mother though. Yes, we did have a scheduling conflict about 5 1/2 weeks before the date of the event. A military couple had booked us to entertain at their event, they had to postpone a couple of times. When they did make it make to Phoenix to set their date, October 1st was picked, since they had signed their contract with us first, we were in a conundrum. We chose the couple that had booked us first. We contacted our client and told her the problem. We made several attempts to accommodate her, offering the following. 1. We offered her the opportunity to meet two of our other entertainers on staff. They both contacted her, and offered meetings with her. I told her if she felt uncomfortable with either one we would refund the deposit money and I personally would put her in touch with a couple other companies that we trusted to get her what she needed. I had already started the process as a back-up plan. We did have options for them. 2. When she asked us for a discount because of the issue we completely understood and offered her a 5 hour block of entertainment at a 4 hour price, a $100.00 savings. As for the "Badgering of a Tip". At then end of our events, we collect the remaining balance that is due for the event. We spoke to them asking them who we speak with about collecting the remaining balance, it NEVER had anything to do with a tip, we DO NOT ask for them and they are NEVER required. They told us someone had a check but they had to track it down, our entertainer asked a second time, and no one produced one for us leaving the balance unpaid. Vennie has been a quality entertainer for over 20 years. He is very reliable, likable,and requested often, and in all my times working with him he has never been called awkward. Sometimes, personalities do not mesh, and we feel that is what happened in this situation. We feel badly this challenge occurred and we would have loved the opportunity to speak and make it right, but she never contacted us after the event. We pride ourselves on Customer Service, and we will continue to do so. We do apologize. Thank you. Mark, Owner, Johnny B's