My fiancé & I had an atrocious interaction with the Joseph Ambler Inn. The bed & breakfast was very appealing to us, & it was a major reason of why we selected our venue. We contacted them about this & they had availability for our potential we...dding date. We eventually reserved a tour to see the rooms & put a deposit down with no inclination from them about urgency. Since they said they had availability & we were scheduled for a meeting, we sent in our deposits & signed contracts with our band & venue. When we showed up for our scheduled tour they said that a group had come in the day before & rented the entire place for our wedding date. We were shocked & confused with the news. We had been exchanging emails regularly over 2 weeks discussing the date & availability. What did they mean they gave the dates away to someone else? You scheduled a meeting with us to tour & hand in our deposit, & you booked the entire facility the day before we were supposed to meet?!? They didn’t tell the second party that they already had someone looking into the date. They supposedly “tried to email” us about what had transpired. We never received any email from them, but received the other 10 emails just fine. I still don’t understand what “tried to email” means. My email account wasn’t closed for the day nor did my email address suddenly change.
Understandably, people make mistakes & maybe there could be a communication break-down. But the real problem was they made no absolutely no effort to fix the problem they created. When they noticed the problem (i.e. “tried” to email us) , they didn’t call the 2nd party & explain how we were already interested in that date for 2 weeks already. They didn’t ask us to hand in the deposit quickly because there was a there was a second interested party. They didn’t call the 2nd party & try to split the reservation with us. They simply just took their money & screwed us over. They said all they could really do was say sorry, offer us a complimentary one night stay in the coming months, & recommend us look into a different hotel.
After three more separate discussions trying to sort this thing out they weren’t even willing to call the 2nd party to say there was an oversight. They literally refused to do that because “that would create two problems”. Create two problems?!?! First off, it’s their problem they created. I don’t know why I am now responsible for fixing the problem they created. It was their mistake, their miscommunication, their oversight. I don’t know why now I have to deal with backing out of my signed contracts, fighting to get my other deposits back, finding new accommodations, a new wedding date, a different wedding venue- all because of an error they made. Any other respectful & professional company would have owned up to the mistake & took matters into their own hands to fix a problem they are responsible for. A company that isn’t willing to do that is not what I would be looking for during my wedding planning. These guys couldn’t even handle a reservation, & I would be afraid to see how they could handle a group event much less an actual wedding. Truth be told I am glad this came about & I don’t have to deal with them ever again. A company that isn’t willing to go the extra mile & “create two problems” to fix ur problem isn’t a company that I could depend on to host any part of my wedding. I would implore anyone to stay away from dealing with this facility, and I WOULD NOT RECOMMEND using them