I had zero stress until I met Judy at the venue earlier that week and it just got worse after that.
I had an Amazing experience with all of my other vendors.
When my daughters got ...there at 3ish Judy wasn't there. Her "crew" never introduced themselves to my daughters but kept asking my daughters how to set up the centerpieces, the Champagne flutes, napkins, etc... One of her crew called Judy and asked where to place the napkins and she told them to use their better judgement... Judy, You SHOULD HAVE BEEN THERE!!! It's in the contract!!! There was no coordination with the other vendors at all which is also in the contract: "Planning, coordination, management and execution of event details!!!
I couldn't have made it easier for you. Basically, as you all know I worked hard at creating "our vision" She arbitrarily changed things. I specifically told her I did not want flowers as table centerpieces, but rather I wanted the candles and glass candle holders that I bought and provided. The candles weren't lit... even if they were lit just for our Entrance that would've been acceptable. In addition, not all the souvenirs were placed on the tables; Cups with Edward's and my name that I provided weren't placed on our sweetheart table. The cups were clearly labeled as well as detailed in my email. The sweetheart Table wasn't set up, therefore my daughters couldn't place the cups on it (NOT their job). My daughters found the other cups and placed them on the tables where the Best man, MH, and MIL were sitting (again NOT their job).
Let's continue with the seating chart... I should've received a "Draft" BEFORE it was printed. It would've made everyone's life easier and less stressful.
I have never had such an unprofessional experience with a vendor... Your lack of etiquette (on All levels) decorum, and just plain kindness was appalling. How dare you say that the plates I had were tacky!!! It's our vision NOT Yours!!! Perhaps you are used to working with people that tolerate that condescending, mean, unprofessional behavior. We are not and my guests and family members that I sent to help you do YOUR job didn't expect or deserve that kind of treatment either.
Just to be clear, you are in the service industry. You are contracted to provide a service. While your thoughts and ideas may be solicited, the final decision belongs to the client, not you. You had the nerve to give me attitude and sarcasm. It was my day, my function and my decision. I contracted you to perform a service for me. Not the other way around. Your job was simple, take the client's vision and execute it. I went to extreme lengths to provide you specific details on how I wanted things set up. I even provided you pictures so there would be no misunderstanding. All you had to do was read. There was no guessing on your part on exactly what I wanted or didn't want. You couldn't provide the full-service day of the event planning and management that I desired and understood when we first contracted you. You complained that you had other events at the same time. Project and time management is your responsibility, not mine. You should not take on more jobs than you have the bandwidth to accomplish successfully. You literally failed in every aspect of professionalism, planning, ability to organize and project execution.