Kolo Klub

acceptable. We booked our October 22, 2022 wedding in May 2021. The event manager at the time was knowledgeable and able to answer all of our questions, so the decision seemed right (sadly, they both ended up leaving before our wedding). After that, getting any answers from the venue was like pulling teeth. From March-May '22 they had a new event manager who was entirely non-responsive so I started including the restaurant group manager on emails. In July 2022, the manager assured me that he would adhere to all the promises made previously and we went through a list of questions I had. I asked to schedule a tasting and finalize the menu/pricing for our wedding and he explained that they should have a fall menu by mid-August. It seemed like we had turned over a new leaf. August came and went, and I reached out asking about the menu which Adam indicated would be ready by September 2-3. From 8/30 to 9/7 multiple emails were sent without anything being scheduled. Somehow, my wedding planner got contact information for another staff member from another wedding planner we had a tasting on September 22. We did not receive final menus, alcohol lists, or pricing until literally the week of our wedding. In multiple forms of communication, the venue assured us they had enough tables for our guests and that they could provide freezer storage for our ice cream cakes. On Friday 10/21, I delivered the cakes out of a cooler bag to a staff member and told them they were ice cream cakes and they needed to go in the freezer. She took them into the back herself and made me wait in the hallway. Come wedding day, we had issue after issue. There were not enough chairs set up for the guests for the ceremony so people were standing all over the back of the room. The venue had promised they had enough tables to seat our guests, yet two tables were sat around coffee tables. During the speeches, there was loud music BLARING from the Pilsener Haus downstairs so people could not hear. The venue RUINED FIVE custom ice cream cakes AND DID NOT TELL US AT FIRST OR APOLOGIZE. These were custom cakes from Torico in Jersey City that looked like amethyst geodes. I found out because I asked a server to have the cakes taken out so my photographer could take pictures of them before they were cut and I was told something like “there were no cakes.” As you can imagine, I was irate. The venue had upheld ZERO of their promises and now had destroyed our desserts that we paid for out of pocket and hand-delivered. There was no manager on hand handling this situation and no apology. There were no proposed solutions to provide dessert for our guests. In fact, my brother-in-law went out to a bakery and purchased cookies with his own money. I demanded to be repaid the money I spent on the cakes, and my brother-in-law insisted a staff member retrieve cash to compensate us, which thankfully happened. At some point what looked like a supermarket ice cream cake appeared. I am not sure if the venue sent someone to get the cake or one of my other relatives got it. It has been 2 months since the wedding and I still have received no apology or information on what happened, despite a staff member saying “someone would be in touch.” If I could do it over, I would never have hosted my wedding here.

ng at Kolo Klub, many weeks passed (months now at this point), and we never received a contract. I had contacted them many times to ensure we were still on track to move forward, and they assured me that they would have the agreement for me in a day or two. This happened a few times. Three weeks later on 8/27/2022 they finally called me, but there was no mention of any contract. I've remained in contact with them, and even giving them a chance to redeem themselves they have yet to provide an agreement or contract for our wedding date. It is now over a month from when we initially agreed to have our wedding here. From our experience, I would not recommend this place to anyone! They are not trustworthy and lack any skills of communication. You are better off going somewhere where they know how to do business and will actually follow through with you when the tell you they will. If you have had your wedding here, or plan to and your experience is different, I am happy for you. However, I wanted to share this with anyone considering Kolo Klub for a wedding or other event. Please be careful and consider this before doing business with this place. I don't believe they know how to appropriately and effectively run a business.

e didn't want a traditional wedding hall and the Kolo Klub was exactly what we were looking for. One of my favorite things about this space is how creative you can be with it. I loved that we were able to bring our own taste and decor to the venue. As other reviews mentioned there was a bit of a management shift that many people including ourselves dealt with. Although that was a bit stressful once we were put in touch with the right people all fell into place how it should! Communication was big for my husband and I and the two weeks leading up to our big day we felt very connected to the staff and venue with any questions, concerns, or changes we had! Working with Kevin was an easy and fun process as well. We felt that he understood our vision and helped bring it to life! The food was amazing and the drinks were even better. We had so many people talking about how delicious our signature drinks were! Since we had our ceremony and our reception all in the same room I was definitely nervous about the transition period between the ceremony and cocktail portion of the night but all of our guests said they didn't even notice it, that's how quick and great of a job they did! I can't say enough great things about my experience with Kevin and the staff at the Kolo Klub and highly recommend having any event here!

ing our wedding date and left scrambling to get a hold of anyone who could tell us what was going on, who would be taking over in the process, and feeling like we might be starting over after nearly a year of planning our big day. Finally, the venue put us in touch with our new contact (after many unanswered calls and emails). Overall, the biggest hurdle was lack of communication and disorganization on the venue’s part specifically due to the change in ownership. In the end, thankfully, our event went off pretty darn close to the way we envisioned with only minor hiccups on day-of (which I feel is inevitable) but I can’t say the planning process was stress-free. I hope this transition phase is officially over for the Kolo Klub so any new couples planning their wedding there don’t go through what we and several others went through. Beside those issues, I can confirm that the food was FANTASTIC, the drinks were amazing, the venue was clean and arranged pretty close to how we agreed in our previous walk through, and the staff were all super friendly and attentive at the event. We had a blast and we know our guests did too. We definitely are happy we chose Kolo Klub and feel we got a great value, but feel like we had some unfortunate timing with the transition of ownership of the venue by losing the original staff we worked with so closely when we booked it. Hope this is helpful for anyone considering Kolo Klub going forward.