Lancaster Marriott at Penn Square

n the same building. I love the bridal parlor so much and that really helped convince us to have our special day here.

d. PROS: Beautiful hotel and corner suite. Amazing food, both during rehearsal and brunch. Young servers during rehearsal dinner were so kind. CONS: The Keurig in our suite was broken. How???? Many miscommunications and hiccups; nobody knew that my husband and I were the bride and groom during check-in, except for one younger gal who took over and made us feel very welcomed. I wish I kept her name because she was great. Reserved private rooftop brunch only offered from 9-11am, kind of inconvenient morning hours after our wedding. We had many who didn't make it but were already prepaid for. The cleanup crew also felt like they were pushing us out.

! From the rehearsal dinner in the Montgomery House to the wedding day itself (bridal suite was lovely) to the morning after breakfast in the Conestoga Room.. we and our guests were treated like royalty. Many thanks to Rebecca Nett and her staff for making our dreams come true! We couldn't have done it without her attention to every detail and superior professionalism!

ity to make the space our own and the on-site facilities (Bridal Suite and Charter Board Room) available for both wedding parties to get ready in. We had a few bumps along the way: our wedding coordinator switching, some miscommunication and our biggest issues was handling our room block. We were told to only book a few rooms at a time and were assured that we wouldn't have any issues adding more. Before we knew it, the entire hotel was sold out and we weren't even notified in order to plan accordingly. This lead us to have our guests split over multiple hotels. Overall, we really enjoyed, the food and drink options, the day of service (every last detail was handled) and the very inclusive packages available. The Downtown location gives easy access to many different attractions that the city has to offer and can definitely keep guests entertained. We definitely recommend the Marriott, especially if you're looking for inclusive packages and getting the most out of your money.

locked rooms, to get confirmation our rooms were blocked after we signed the contract. Considering how many rooms we blocked I expected better customer service.

uite honestly THE BEST at her job and is all around a magical person! We got ready in the Bridal Parlor, had our cocktail hour in the atrium on the second floor, our reception in the Commonwealth Ballroom, and our room block at the hotel. The Bridal Parlor was perfect for the ladies to prep - I had 9 women in my wedding party (plus my Mother & Aunt joined us) and there was plenty of room for everyone to get ready. The pictures taken in that room were beautiful. The private cocktail hour was a little neglected (We missed some of the passed hors devours and ran out of booz quickly). However, this was no big deal - We just raided the main cocktail party! The reception in the Commonwealth was perfect. The uplighting was beautiful. The staff was attentive. The room was fabulous! Such a wonderful party! The hotel rooms were great - Our room had rose petals on the floor & bed, cold champagne, and chocolate covered strawberries inside! Many of our guests spent the night in the Marriott as well. I can't imagine our wedding reception anywhere else - Thank you Jenny & the team at the Lancaster Marriott at Penn Square for making my wedding day one that I want to relive EVERY DAY!

give out the welcome bags we had made for our guests. This review is mainly for the breakfast afterwards which was located on the 3rd floor of the Montgomery House. I am embarrassed that I had my friends and family come to a breakfast that was so disorganized. First, there was no sign as to where the breakfast was being held. I had to stand by the stairs and keep a look out for my guests. We had 60 guests for breakfast, but only 40 seats. Jenny said people usually come in over time, but this was not the case. Everyone came at once. It was a terrible idea to expect that to happen and not have seating for everyone just in case. There were only 2 waitresses, who were always leaving to get something from the kitchen(which took about 15 minutes for them to return). MY own parents had to clean tables because the waitresses were not cleaning them. We ran out of coffee and coffee cups constantly. The room was sweltering, and no one seemed to know how to change the temperature. No one of management status checked in on us during the event, we were left at the hands of 2 waitresses who wanted to be anywhere but our event. The worst part?? We reached out to Marriott management and the coordinator who planned all of this, and never heard back. Beyond disappointed with the Marriott and their staff. Thank god we didn't have our actual wedding here as I'm sure the service would have been just as bad. AVOID!

book a wedding at the Marriott, you truly become part of the Marriott family. During the year we spent planning, we got to know and LOVE everyone at this beautiful facility from the doormen to the front desk to the restaurant servers, bartenders, banquet manager, bridal attendant and of course our wedding amazing coordinator, Jenny!!!! Jenny made the entire year for us completely stress free and easy and the whole team exceeded every expectation we had on our wedding day. The food at the reception was unbelievable, service was incredible and our room looked gorgeous. Guests couldn't stop raving about the weekend and we attribute a huge part of this to our Marriott family. HIGHLY recommend for your wedding needs. Thank you for making our dream wedding a reality!!!!!!!!

dal Suite was beautiful and was a wonderful space for everyone to get ready in. The drinks and the food were amazing. So many of my guests commented on how outstanding the meal was. My husband was originally the one that really wanted the Marriott (I was on the fence). I can say that I would not change a thing and the staff there made our day perfect.

g. I loved being able to drop off our extras the week before and not having to worry about organizing it at the end of the wedding. The day of the wedding, anytime my husband or family needed something it was brought to us quickly. I felt at ease knowing that Jenny had been in contact with all my other vendors and I didn't need to worry about a detail. Everyone complimented on how great the food was at both the rehearsal dinner (in the Montgomery House) and the reception. Additionally, all of my guests loved having everything in the same space. We can't thank the Marriott staff enough for how easy they made our wedding and how memorable the day will be because of that!

and responsive. Hands down one of the best vendors we worked with throughout the entire wedding. I would highly recommend any event with the Marriott, based on her alone :)

quest discussed in advance. The team really put a lot of time and effort to make our day perfect. We received so many compliments from guests about the how great the food tasted! A special thank you to Allison Anthony who's responsiveness, dedication, and knowledge made the event flawless. Thank you to everyone who made this day so special :)

so smooth and she was a pleasure to work with! Every staff member we encountered was so helpful and attentive! I would recommend Lancaster Marriott to EVERYONE!

months to ensure all went well. Unfortunately all fell apart about 30 minutes into the reception. Our meal service took over two hours with some of our guests not even receiving their meals. It was hit or miss if our guests even received a meal. Wait staff was clearly undertrained and understaffed. No water or coffee was ever offered. Despite our requests made months, days and even hours before, meat was served virtually raw. Wait staff argued with our guests over their meal choice. Bartenders were not trained with one indicating its my first day! Specialty drinks planned for were never even discussed with bartenders, thus no consistency in mixing! Specialty cookies meant to be placed at each place setting were forgetten until asked about! Late night snack failed miserably as many were still dining on their meals! Marriott will acknowledge something went terribly wrong... What who knows! Despite our requests, they won't tell! Sure they gave a partial refund... In essence an amount charged for those having a non-Saturday event..,oh boy.. You can be sure the Marriott is still in the black while our nightmares still continue! Stay away if you want your guests to enjoy a wonderful meal!

e and beyond. I did all of my own centerpieces and favors for the wedding (which were all delivered by my bridesmaids and I, but carried upstairs by some awesome staff members) and was so amazed at how beautifully they were presented on tables when we arrived in the reception hall. Jenny eased every concern we had about planning (and I am a very over-anxious bride!) including a 5 a.m. panic attack when I realized my bridesmaids were going to go without lunch. She kept everything as cost-effective as possible and made the day run perfectly. There wasn't a single surprise or snag in the day. Our guests are still raving about the food and how wonderful of a time everyone had. We HIGHLY recommend the Lancaster Marriott at Penn Square! Give Jenny a call. You won't be disappointed.

ussed them. My husband and I were very pleased with our service there.

spects of our wedding and put us at ease. We had our wedding in the Commonwealth Ballroom and it was set up beautifully, just the way I had it in my mind. We even had some last minute changes and Jenny and her team handled everything without a glitch. They were professional and a joy to work with. Our guests had a great time. Especially our out of town guests. They were able to take advantage of the room block and explore downtown Lancaster during their stay. I highly recommend Lancaster Marriott as a possible wedding venue for its location, convenience of rooms for guests, and on-site catering. I'm happy with how everything turned out.

or questions and guidance. The event went perfectly with every detail as I had imagined. They also held my rehearsal dinner in the Montgomery House which was also amazing! Food and service and atmosphere at both events was amazing. Bravo Marriott!

there. I could only imagine the wonderful services she would provide as a wedding planner.

't have asked for better!

ing every detail of that day. She was very prompt from the beginning in responding to all of our questions, and getting responses to ones she did not know. She went way above and beyond what a normal coordinator at a hotel would do. (As I have had other events held at different hotels.) The staff at my wedding reception were all courteous and professional. All of the food was delicious, including hors d'oeuvres! It came out piping hot, which I personally have never had at a hotel event before. The bridal party even had its own private holding room, where we were served alcoholic drinks and appetizers prior to entering the banquet room. This gave us the opportunity to unwind a little bit before continuing the celebration. All in all, I had an exceptional experience and would highly recommend the Lancaster Marriott at Penn Square to everyone!! You will not be disappointed!

re everything ran smoothly. When things didn't go as smoothly, or when something unexpected popped up, Jenny took care of us and allowed our wedding day to move on as planned without skipping a beat. I highly recommend this venue for any banquet, Wedding, or party. The service is great and the food is exceptional!

f our guests with dietary issues were given plated meals at our buffet reception, and the following day staff could not locate our items from the reception which resulted in extra trips to pick things up after the event. Several of our guests also had issues with their hotel rooms under our block. While the staff is friendly and the planning up to the big day seemed perfect, the delivery of the final details fell short.

ke cutting and champagne toast. And you get a free hotel room on your 1st anniversary as well! One of my favorite things is that the cocktail hour is held outside of the major ballroom overlooking the brick interior of the old Watt and Shand building and a large glass wall overlooking the city. The bridal party had it's own room during the cocktail hour in which to unwind with it's own appetizers and drinks. This time alone was much needed after the craziness of the day. The food was amazing and we received tons of compliments throughout the evening. The hotel itself is new and has a modern decor and is absolutely gorgeous. The service was top notch and not only did we have our own wedding coordinater to help plan everything leading up the wedding, we also had a bridal attendant and banquet chief overseeing everything the night of. After the reception, the guests went directly down to the bar inside the hotel. The hotel is directly downtown so there were other bars within walking distance too for the after party. All in all I highly recommend using the Marriott because not only is the quality and service top notch but you will also get a lot of bang for you buck. You won't be disappointed. The only problem we ran into was running out of rooms for our block but that was my fault because they suggested I add more and I didn't at that time. They did come through for us though and find us additional rooms after a couple of days even though there was a big convention that weekend as well. If you use the Marriott just be sure to block enough rooms and find out in advance if there is a big convention!

ption area, the food was fantastic and the service from the staff was phenomenal. Thanks to the team there it was a completely stress free day.

was a hit with the the macaroni and cheese bar. Dinner was tasty and all of my guest were satisfied. The management team worked very well with myself and my husband and I thank God for their understanding.

h the accounting department that tried to bill us for another wedding, but Grace promptly resolved the issue for us. I highly recommend!!!

u reserve the block you are required to have at least 80% of your rooms reserved by guests, otherwise you have to pay the difference in cost. So, basically I learned going with the Marriott is a good option IF you reserve less rooms than you expect because you can always add more rooms to your block if need be, but you cannot take rooms away once they are reserved. Fortunately, I had enough guests reserve rooms at the Marriott and they only had wonderful things to say about the hotel.

geous venue that exceeded our expectations. The Marriott also over delivered on our requests. We asked for several special day of requests and they exceeded each on one! Execution and organization was flawless. We were set up w/ Megan Harbold and when she exited, Sarah Heath took care of us. She was such a fantastic planner and kept things organized that I didnt need to hire a separate day-of planner! There were several times that we had a slight delay in communication, but given all the events that they handled, it was understandable. However most importantly, the week of our wedding all eyes were on us and even the tiniest of details were handled...and exceeded! A special thanks to the lighting team and Michael who was our point of contact for all dinning needs during our reception. Marriott's team was exceptional!

the beginning quit less than a month before the wedding and the replacement was disorganized to say the least. She was late to the wedding rehearsal by over 30 minutes and didn't show up to the bridal party room untili 10 minutes before the ceremony was supposed to start! The signage to direct guests in the lobby wasn't put up until one of the groomsmen informed the front desk and the list goes on... The ceremony ended a bit early and my dad had to track her down to get her to give permission to the bartenders to begin serving drinks early during the cocktail hour immediately following even though this was discussed in advance and we were told it wouldn't be an issue... guests were confused and wondering what was going on for about 15 minutes after the ceremony because there was no one to direct them what to do since the wedding coordinator was MIA! We were also reassured that she wasn't dedicated to any other events that night which was a complete lie because we found out there were several other events going on at the same venue and she was running around to all of them the whole night which made it extremely difficult to find her if we needed something. Given the price you pay for this venue, the service was not up to par at ALL!

ng for our reception came together beautifully, we had a wonderful time, and even our guests had great things to say about the quality of the food and service and the gorgeous facilities. We would especially like to acknowledge Sarah for demonstrating a number of characteristics that impressed us in the following ways: Flexible, Patient, and Personable. Despite countless emails, phone calls, and meetings or dealing with changes in plans, Sarah always demonstrated flexibility, patience, and maintained composure even when things were hectic. Most importantly, we appreciated her personable character which made it easy for us to work hand-in-hand with her. Ability to Execute With Detail. With 280 guests and a reception full of details and intricate logistics, we know execution was no easy feat. We appreciate the long hours Sarah put in to help make our plans a reality, escalating questions/concerns and providing guidance along the way. Sarah worked well with her team and our wedding coordinators to deliver with perfection, ensuring our reception was beautiful and that it ran smoothly.

owever...because she was moved to a different dept (conventions) she seemed to be very distracted. Very slow with email, and dropped the ball on some things that we wanted that we never got. I was more understanding of the not returning email in a timely manner early on, but the closer we got to our day, the more upset I got. I would use The Marriott again...but I would be more assertive about the things I was unhappy with.