I booked Le Limo 16 months in advance of my wedding for a party bus. We met with John, the owner at the time and he was great and even told us he was going to throw in a limo for transfer of the bride to church because it would look better in ...the pics than the party bus. He was very kind and accommodating. However, I noticed the deposit was never withdrawn from our account, so I called back and John had never booked us. We had to call FOUR times because he kept forgetting or losing our information. This should have been a red flag, but we had family that had used the company before with good experience, but one friend who ended up being late to her wedding because the limo was late... Weeks before the wedding I called to process the last payment and confirm all was good to go. We had booked the Land Yacht II 40 passenger ( it was beautiful inside). I called again to confirm everything was all set just a few days before the wedding. My husband I were SO excited for this bus. We talked to family and friends about it over and over and how excited we were because it was gorgeous. On the day of my wedding 1.5-2 hours before pick up I got a call from Le Limo saying that the bus went out the night before and had "mechanical issues," they were going to send their trolley. THIS RUINED the moment and morning of my wedding for me. 16 months of anticipating for this to happen. The trolley, they say, is luxury and one of their top rentals but it does NOT compare to the bus we chose and it did not go with my wedding at all. We had NO time to call another company or to seek other options. They should have called me early that morning - not with barely any time to spare. I understand things happen, but this was my wedding, ONE day I will never get back. One thing I appreciate is that they sent the other bus and they were on time and the driver was kind and helpful, BUT 16 months of anticipation to get something we did not want nor choose was so disappointing.If it was rented that day what would they send us? The trolley carries 35 and in NO WAY does it compare to the bus that had large screen tv, a private section, 40 passenger, a bathroom! NO comparison! Andrew, who I believe is the new owner was not understanding. He told us the trolley was rented for the same as the bus. What they dont understand is they completely ruined it for us. We got a very small refund, and when we asked for more he said "how about $500 toward your next limo rental? That was the breaking point for me. When would I rent a limo? In addition, my dress was wrinkled in the bus because we had a large party and no space. The pictures taken inside the trolley were disappointing.
As I said before, they sent transportation - they think that was good enough, but it wasn't. It does not matter what the other vehicle goes for - it ruined the look and theme we wanted and most of all the excitement that we had and they could care less. Take a look at the pics yourself - they dont compare.