Longwood Events & Rentals

at the front. I have been communicating with them in person and also via email. One day I received an email on a new message thread from the company with the same email address (one letter was missing) about the changes I had made. This person who was now emailing me had access to the company's email and to their invoice system and was able to update and make all the changes I needed so there were no red flags. By the grace of God, when it was time to make my final payment, it wasn't going through because of a system error. When I called the company, the owner informed me that they had the same issue a couple of months prior!? One of their customers got scammed out a few thousand dollars. They admitted to knowing about the situation and had not taken care of it because it was now happening to us. They did change their email address and I'm assuming the password for their invoice system. I paid over $5,000 for decorations. This woman who did not introduce herself, who I have never seen before, enters my dressing room the day of my wedding and did not say "Hi, how are you?" "My name is...." The first thing she tells me to do is calm down in a nasty tone because she heard me being upset. I was upset because members of the wedding party were not doing what they're supposed to do. You have no idea why I'm upset and I don't even know who you are. So I was completely upset about that. Next, I'm walking down the aisle with my dad and the first thing I see are my RECEPTION CENTERPIECES that I provided on the columns!! When I confronted Susan (The lady who came to my dressing room unannounced) about it, she said it looked better. ??? I paid for a certain setup and you took it up on yourself to do what you wanted to do and it didn't look better because no one could see. Then, I get to take my first look at the reception area which has always been a dream of mine and we had a set of three floating candles on each table, a set of two for the wedding party table and a set of three of three floating candles in front of the sweetheart table and GUESS WHAT? Not one candle was lit! My DOC's and my family had to go around to my guests and caterers and ask for lighters! It was extremely tacky to do that. I was completely livid because I do not complain about anything. However, this is my big day and we paid enough money to not have this happen. Susan stated they don't light candles because they don't know when the reception is going to start. I gave you a timeline of the reception! The candles are meant to burn for hours at a time and if that's the case why didn't you notify me, the bride, the one that's paying while planning this wedding so I could have notified the caterers or my DOC's What makes things even worse and so unprofessional is that my mom went to pick up her shoes she left at the venue the day after the wedding and Susan starts to tell my mother about how she didn't like the centerpieces, the bridesmaid bouquets, the colors of my wedding party and she went on about how I was a bad bride because I was upset. That is not your place to gossip with my mom when she just came to pick up shoes. It was so unprofessional! I didn't leave a negative review and I didn't request a refund, but that was the last straw. My wedding was almost 3 months ago! My refund for the columns and for the candle set. She gives me a check for $176!! I was due over a $500 refund which in my opinion, still isn't enough for what I went through with this woman. I attached a photo of the invoice so you all can see. She says each candle was only $1 and you had 16 candles. I literally went back to my wedding photos and we had 43 candles. I didn't pay for the candles separately, I paid for them as a set so now that I'm due a refund, you want to refund me for pieces of the candle set?! If she didn't try to scam me out of a refund I wouldn't have written this review. STAY AWAY!

n outside trellis. Susan was so wonderful to work with and made sure she knew exactly what my vision was so they could bring it to life within our budget. Everything came out perfectly! Thank you so much Longwood Events for being part of having our wedding day turn out so magical!

p these items following our wedding. Everything was super easy and they have the best pricing in town.

ed me a few days before the wedding to make sure everything was squared away and that we both had the same information. They deliver, set-up, and then tear down and pick up. It was such a huge help. I would rent from them again in a heartbeat and would recommend them to anyone.